What’s wrong with the Steinberg Support ?

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Gerardomorales5
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What’s wrong with the Steinberg Support ?

Post by Gerardomorales5 » Tue Jun 11, 2019 9:53 pm

I bought an upgrade but made a mistake, my actual software Is the “cubase 5 studio” and i bought the “cubase 5” upgrade. I have sent 10 mails asking for help and nobody seems to care. I am a user since the Pro 24 or maybe befor that. I am very dissapoinment for this way to treat the customers. Thank you

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jaslan
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Re: What’s wrong with the Steinberg Support ?

Post by jaslan » Wed Jun 12, 2019 1:07 am

Have you tried Asknet support?
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Gerardomorales5
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Re: What’s wrong with the Steinberg Support ?

Post by Gerardomorales5 » Wed Jun 12, 2019 3:10 am

Of course i tried all the times with Asknet Support. I have sent all the mails to them and i have e no answer including today. Feel so bad

andbutor
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Re: What’s wrong with the Steinberg Support ?

Post by andbutor » Sat Jun 29, 2019 9:46 am

Gerardomorales5 wrote:
Wed Jun 12, 2019 3:10 am
Of course i tried all the times with Asknet Support. I have sent all the mails to them and i have e no answer including today. Feel so bad
I have the same problem, Asknet has not processed my support request for more than 40 days.

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