Stuck in Steinberg Support loop

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kaz911
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Stuck in Steinberg Support loop

Post by kaz911 » Thu Jun 13, 2019 1:12 pm

I need to change my country of registration on my "MySteinberg" account. (From Middle East to Europe)

On the account country page it says "Contact us [as in Steinberg] to change"

I then go through support options and - but support "Create a ticket" - forwards me to the distributor list page - and I have no way to contact Steinberg direct.

Then I thought - ok I'll go through phone support for UK - dial +494040110125 - but the number does not work?

So NO way to contact Steinberg to change country as I can't even create a ticket. I guess the easiest would be to close my account - de-register my products - and create a new account. But that does seem excessive.

Please - do anyone know how to contact Steinberg?

/k
(Cubase from 4 to 10 Pro etc)

Martin.Jirsak
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Re: Stuck in Steinberg Support loop

Post by Martin.Jirsak » Fri Jun 14, 2019 12:42 pm

Hi and welcome,

I would recommend to contact your local Steinberg distributor. They will take care about it.
Martin Jirsak
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David W
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Re: Stuck in Steinberg Support loop

Post by David W » Fri Jun 14, 2019 8:57 pm

kaz911 wrote:
Thu Jun 13, 2019 1:12 pm
Then I thought - ok I'll go through phone support for UK - dial +494040110125 - but the number does not work?
+49 is Germany. In the UK, dial 00 49 404 011 0125 on a landline, or as written on a mobile.

kaz911
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Re: Stuck in Steinberg Support loop

Post by kaz911 » Sat Jun 15, 2019 10:50 am

Martin.Jirsak wrote:
Fri Jun 14, 2019 12:42 pm
Hi and welcome,

I would recommend to contact your local Steinberg distributor. They will take care about it.
I am in the UK - which means Steinberg is my local distributor here. But I can’t contact them.

kaz911
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Re: Stuck in Steinberg Support loop

Post by kaz911 » Sat Jun 15, 2019 10:52 am

David W wrote:
Fri Jun 14, 2019 8:57 pm
kaz911 wrote:
Thu Jun 13, 2019 1:12 pm
Then I thought - ok I'll go through phone support for UK - dial +494040110125 - but the number does not work?
+49 is Germany. In the UK, dial 00 49 404 011 0125 on a landline, or as written on a mobile.
I know it is a DE +49 number. But the number did not work at all from multiple lines (both mobile as +49xxxx & landline as ‘0049xxxx’) - and no - none of my phones are blocked from international calls. I call customers in UK/DE/DK/AU/IT/ES every day.

I guess I have to rehearse my German a bit and call the German language support number .....

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Fabio Bartolini
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Re: Stuck in Steinberg Support loop

Post by Fabio Bartolini » Mon Jun 17, 2019 10:12 am

German support also provides support for UK, everyone speaks English.
kaz911 wrote:
Sat Jun 15, 2019 10:50 am
I am in the UK - which means Steinberg is my local distributor here. But I can’t contact them.
Your account, however, is not registered in the UK, that's why you can't directly contact Support via MySteinberg.
Please, check your account and let me know via PM if the country is incorrect.

Best,
Fabio Bartolini, Test Engineer
Steinberg Media Technologies GmbH
Hamburg, Germany

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kaz911
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Re: Stuck in Steinberg Support loop

Post by kaz911 » Tue Jun 18, 2019 10:09 am

Thanks for quick support and almost resolve ? I hope :)

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