E-Licenser still not shipping?

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mcm28
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E-Licenser still not shipping?

Post by mcm28 » Thu Jun 13, 2019 3:52 pm

Hello all,

I purchased both Cubase Pro 10 (download) and an e-Licenser from Steinberg's site during the 30th anniversary sale on June 2nd. I understand that orders for the e-licenser would ship during the first week of June due to shortage/demand for it but I have still received no information pertaining to my order. Do they still have a backlog of orders and that's why it's taking a longer than usual time to ship, or is something wrong with my order?

I've contacted Asknet support three days ago regarding the order and have received no response as of yet (not sure if they're clogged with tickets as well). Any help would be appreciated as I really want to be able to use the software I purchased. :)

Thanks.

brookers
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Re: E-Licenser still not shipping?

Post by brookers » Fri Jun 14, 2019 11:59 am

I can join this thread - worse still I had one shipped to me, and there was just a delivery note in the package with no dongle or box.

I’ve raised a ticket and had no response - I would appreciate it if someone would get back to me ASAP as im
not impressed with the lack of customer service either.

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Re: E-Licenser still not shipping?

Post by i0i0i0 » Fri Jun 14, 2019 6:32 pm

According to Steinberg support just now - e-licensers are "two weeks out," and it didn't sound firm.

brookers
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Re: E-Licenser still not shipping?

Post by brookers » Sat Jun 15, 2019 10:37 am

Thanks for that insight, Is there an email address for customer services? Pointless raising tickets at AskNet as there’s no response.

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Re: E-Licenser still not shipping?

Post by i0i0i0 » Sat Jun 15, 2019 1:24 pm

I'm not sure Steinberg themselves do any support - it's all Asknet.

I really wished I would've researched that before purchasing. I wouldn't have pulled the trigger had I known support was through Asknet.

I thought I could wait but the constant "nobody replies" messages are deeply concerning. That's something I should've researched too. I find it disturbing a Steinberg rep can't be bothered to update the users on their own board either.

I have requested to cancel my order through Asknet. Of course, no answer on the phone so we'll see if email works. I also submitted a Ticket through Steinberg per their instructions.

My bet is I'll be forced to cancel with my credit card company.

I really like the software but it's hard to imagine it being much more difficult for a new user to get into Cubase with the way Steinberg handles things.

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Prock
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Re: E-Licenser still not shipping?

Post by Prock » Sat Jun 15, 2019 2:28 pm

I know it is frustrating waiting for a product that is on backorder. But, hang in there. You got a nice deal on the software so the wait will be worth it.

As far as the Asknet and Steinberg support goes... I never had an issue with either. I know this is no comfort to those who are having issues but, again, you will get your dongle... sooner or later.

Regards 8-)
PRock Studio

DAW: Cubase Pro 10.0.40, OS: Win 10 Pro x64, CPU: Intel Core i7 4700K @ 4.0GHz, RAM: 32GB/DDR4/2800MHz, Graphics: 4GB GeForce GTX 960, Mobo: MSI Z170A Gaming Pro Carbon, AI: PreSonus Studio 192 Mobile, Mic Preamp: PreSonus TubePre, Headphone Amp: PreSonus HP4, Studio Monitors: Mackie MR5, 3rd Party VSTs: GSi VB3-II, SampleTank 3, Amplitube 4, Miroslav Philharmonik 2, EZDrummer 2

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Lipp
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Re: E-Licenser still not shipping?

Post by Lipp » Mon Jun 17, 2019 9:27 am

Check this page:"https://nolp.dhl.de/nextt-online-public ... _popup.jsp" and find your shipment with the ID tracking.
If the result of this search is: "The instruction data for this shipment have been provided by the sender to DHL electronically" you have my same problem.
I called DHL and they told me that the package is still in the DHL shipping office in Germany because some information necessary for shipping was missing. DHL told me that the sender has to go to the office to communicate this missing information.

wilcofan
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Re: E-Licenser still not shipping?

Post by wilcofan » Wed Jun 19, 2019 2:19 pm

My dongle took 3.5 weeks to arrive. I was expecting 1+ week.

Worth the wait, so far very happy with v10.
Cubase Pro 10 | Windows 10 | HP Envy 15

cuscoothriyas
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Re: E-Licenser still not shipping?

Post by cuscoothriyas » Tue Jun 25, 2019 4:54 pm

Sitting on week 3 now, still no news whatsoever

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Re: E-Licenser still not shipping?

Post by i0i0i0 » Wed Jun 26, 2019 2:17 pm

Got my refund. Only 10 days - better than I thought.

Good luck with Steinberg people.

brookers
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Re: E-Licenser still not shipping?

Post by brookers » Sat Jun 29, 2019 8:59 pm

I’ve still not had any response regarding my issue - that being a box shipped to me with just a shipping note and NO usb dongle - so angry - I cant even be bothered to try and contact support. Wish I had just stayed with Presonus. This customer service is shocking.

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Re: E-Licenser still not shipping?

Post by cuscoothriyas » Thu Jul 04, 2019 1:31 am

Week 4, still no news, anyone knows how I could get a refund for the dongle?

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Re: E-Licenser still not shipping?

Post by i0i0i0 » Thu Jul 11, 2019 7:09 pm

After trying a couple other DAWs I realized I made a mistake and re-purchased CB10 Pro - albeit at full retail.

I decided not to get Wavelab so the sting wasn't quite as bad. :-o

The e-Licenser is definitely frustrating (got mine yesterday) but in the end it's about what environment is more productive.

Now I just need to finish this plate of Crow. :-)

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Re: E-Licenser still not shipping?

Post by OlegAryutkin » Fri Jul 12, 2019 7:22 pm

I've been waiting for my E-lisencer for over a month now.
zero response from support :(
zero information. when I ordered mine, it said "in stock"....
keyboard player, songwriter
all software studio and live rigs.

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Re: E-Licenser still not shipping?

Post by Khzano » Tue Aug 20, 2019 6:53 am

Hi there

I've purchased Cubase 10 pro and an E-lisencer last friday 08.16.19 and really hope it won't take that long to ship over
Currently theres no reponse from asknet regarding DHL tracking code so can understand how some users might feel.

Hope this all works out well soon for everyone here!

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Fabio Bartolini
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Re: E-Licenser still not shipping?

Post by Fabio Bartolini » Thu Aug 29, 2019 12:27 pm

This thread was about the unavailability of USB-eLicensers due to the 30th Anniversary.
That issue is no longer current, locking the thread.

For questions about orders and tracking numbers, please refer to Asknet:
https://www.asknet.com/company/customer-support.html
Fabio Bartolini, Test Engineer
Steinberg Media Technologies GmbH
Hamburg, Germany

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