please help!! I faced Horrible lack of support

Interested in Cubase Pro 10, Cubase Artist 10 or Cubase Elements 10? Having questions regarding the update or upgrade to the latest version? Please post here!
Post Reply
OlegAryutkin
New Member
Posts: 4
Joined: Fri Jul 12, 2019 7:02 pm
Contact:

please help!! I faced Horrible lack of support

Post by OlegAryutkin » Fri Jul 12, 2019 7:13 pm

hi.

I'm hoping someone at Steinberg is going to read this.

I've purchased Cubase 10 Pro, and of course the USB licenser to go with it, on the Steinberg web store.
Guess what -
the USB dongle never arrived (it's been over a month now)
steinberg sent me a DHL tracking number, but DHL tracking system says they didn't actually receive the package from Steinberg
I created a support ticket at asknet. they don't reply or react except for a generic automated reply.
when I created the support ticket, a user account was created.
then I got locked out of asknet user support because the password they sent me doesn't work and "reset password" feature is broken.
nobody at ask.net responds to any of my e-mails regarding these subjects.
I am extremely disappointed, having spent good money on the product that is not delivered and the seller ignores me.

I don't know what else to do.
Unless someone at Steinberg steps up and fixes the issue,
next step is going thru paypal and credit card company to try and get refund and forget about Steinberg altogether.
keyboard player, songwriter
all software studio and live rigs.

shanabit
Member
Posts: 911
Joined: Thu Dec 16, 2010 5:50 pm
Contact:

Re: please help!! I faced Horrible lack of support

Post by shanabit » Fri Jul 12, 2019 8:54 pm

I would do your last suggestion, thats just me though. Despicable service and not deserving of your money IMO

Hit up a moderator here directly , worth a shot
Non-participating in perpetuity. Enjoy your forum

Renesas
New Member
Posts: 40
Joined: Wed Jun 05, 2019 12:43 am

Re: please help!! I faced Horrible lack of support

Post by Renesas » Sat Jul 13, 2019 9:12 pm

Ahh yea steinberg support is really bad

pka4916
New Member
Posts: 43
Joined: Tue Jul 02, 2019 2:56 am
Contact:

Re: please help!! I faced Horrible lack of support

Post by pka4916 » Mon Jul 15, 2019 12:46 am

Waiting for over a month now for ANY SUPPORT from Steinberg.. Have 2 tickets open, and all you get is an confirmation.
This is the worst company for support.
and no comment whatsoever from those Germans.

User avatar
Ed Doll
Site Admin
Posts: 1068
Joined: Thu May 16, 2013 11:18 am
Contact:

Re: please help!! I faced Horrible lack of support

Post by Ed Doll » Mon Jul 15, 2019 7:24 am

OlegAryutkin wrote:
Fri Jul 12, 2019 7:13 pm
hi.

I'm hoping someone at Steinberg is going to read this.

I've purchased Cubase 10 Pro, and of course the USB licenser to go with it, on the Steinberg web store.
Guess what -
the USB dongle never arrived (it's been over a month now)
steinberg sent me a DHL tracking number, but DHL tracking system says they didn't actually receive the package from Steinberg
I created a support ticket at asknet. they don't reply or react except for a generic automated reply.
when I created the support ticket, a user account was created.
then I got locked out of asknet user support because the password they sent me doesn't work and "reset password" feature is broken.
nobody at ask.net responds to any of my e-mails regarding these subjects.
I am extremely disappointed, having spent good money on the product that is not delivered and the seller ignores me.

I don't know what else to do.
Unless someone at Steinberg steps up and fixes the issue,
next step is going thru paypal and credit card company to try and get refund and forget about Steinberg altogether.
Hi Oleg,
I am sorry for this. According to our online shop partner, they had around 300 USB-eLicenser orders that weren't processed by DHL and returned to them last week. They have been sent out again now and I have asked Asknet to get in contact with you regarding the details.
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

Connect with Steinberg on Facebook, YouTube, Twitter, Instagram and SoundCloud!

Post Reply

Return to “Presales”

Who is online

Users browsing this forum: No registered users and 1 guest