Crashing when loading 9.5 sessions

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fbeauvaisc
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Re: Crashing when loading 9.5 sessions

Post by fbeauvaisc » Fri Nov 16, 2018 11:15 pm

It would be nice to have someone from Steinberg actually acknowledged this huge bug and let un know they are working on it. Steinberg's support is seems somehow inexistant. I remember when Superior Drummer 3 launched, the guys at Toontrack were super involved with us and taking our feedback seriously. And Toontrack is a company that will charge you once every 7 to 10 years even though they're the best at what they do. They release a good software and make sure it's 98% ready and there is no need for major changes every year. It looks like Cubase designers often move stuff and menus around to justify there updates without significant changes. Well if you're not going to do much, at least do it right.

Even if Steinberg can't do anything at the moment, letting us know they've heard us would somehow make up in a small part for their lack of respect in releasing such a premature update just to keep up with annual sales. Their silence is a bit insulting even. Updates should make us happy not angry and now Cubase's pre-Christmas updates are getting associated with frustration year after year. Very bad for business. They might make money every year with bogus updates but in the long run, they will loose our respect.

I used to think that yearly subscriptions to Pro Tools was a bad idea but at least they don't get the pressure of releasing an premature update every year at a certain date. Cubase has it's own non-official annual subscription except it fails to deliver in time.

Alright fuse is blown now. Back to 9.5 for now. The only thing that keeps me here are my complex templates and a few great exclusive features that Cubase has but I'm very close to jumping ship.
François Beauvais
www.francoisbeauvais.com
Master - Windows 10 / z390 / i9-9900k / 64gb 2400mhz / RME Fireface UFX / Cubase 10.5
Slave 1 - Windows 10 / x79 / Xeon E5-1620 / 64gb 1333mhz
Slave 2 - Windows 10 / P9X79 / i7-4820k / 64gb 2133mhz

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Re: Crashing when loading 9.5 sessions

Post by Gr8h8m » Sat Nov 17, 2018 2:51 am

studioton wrote:
Fri Nov 16, 2018 10:28 pm
C10 is crashing only on win10.. or Mac too?
Got a ton of crashes / vanishes on Sierra 10.12.6 until I altered to default colours as article suggested.

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Re: Crashing when loading 9.5 sessions

Post by klangkantine » Sat Nov 17, 2018 9:59 am

Same problem here with C10 under Windows 10 - all updated, licensed, no old plugins. a few sessions run though (also with softube-plugins), but some, mainly larger sessions, don't.

Back to 9.5 and working stable - i am for sure not close to the "jumping ship" but yes, this is disappointing since i'm really keen on using that new features (especially Audio Align and VariAudio 3) but can't ATM :-( would love to have that fixed soon!

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studioton
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Re: Crashing when loading 9.5 sessions

Post by studioton » Sat Nov 17, 2018 10:30 am

Gr8h8m wrote:
Sat Nov 17, 2018 2:51 am
studioton wrote:
Fri Nov 16, 2018 10:28 pm
C10 is crashing only on win10.. or Mac too?
Got a ton of crashes / vanishes on Sierra 10.12.6 until I altered to default colours as article suggested.
Yeah. I expected first c10 fix update very soon.. probably in the coming week

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Re: Crashing when loading 9.5 sessions

Post by lordadb » Sat Nov 17, 2018 11:33 am

I was always a first hour user of a new Cubase version, but this thread... pushed me to wait a fix before buy the upgrade from 9.5.
Cubase Pro 10.5 (italian) - Win 10 Pro x64 - CPU AMD FX-8350 @ 4.42 GHz - RAM 16 GB - TC Electronic StudioKonnekt 48 (x2) - ATI Sapphire R7 250 Ultimate - Controller: Steinberg CMC-CH, Icon Qcon Pro X+XS, Novation Remote ZERO SL
My studio gears: http://lipstickstudio.maurolamanna.it/a ... -list-ita/

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MrSoundman
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Re: Crashing when loading 9.5 sessions

Post by MrSoundman » Sat Nov 17, 2018 11:39 am

McDSP, Soundtoys, Audioease and Antares products all use iLok (PACE).
Is it possible that the common element is the iLok anti-piracy software used by these plugins?
Windows 10 • Cubase 10.5.0 • WaveLab 10.0.0 • SpectraLayers 6.0.20 • HALion 6.3.1 • Groove Agent 5.0.20 • Midex

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Re: Crashing when loading 9.5 sessions

Post by Finsonic » Sat Nov 17, 2018 11:52 am

lordadb wrote:
Sat Nov 17, 2018 11:33 am
I was always a first hour user of a new Cubase version, but this thread... pushed me to wait a fix before buy the upgrade from 9.5.
We all know the first release is a beta version. It's been like that for years and we have been free beta testers ever since buying a beta version for the full amount. It's our fault we do not wait with updating. This is why Steinberg makes use of our stupidity year after year and release an incomplete version not even stating it is still in beta although everybody is (or should be) aware of it. We continue to play the game and do the work which people used to get paid for. On top of it, we even pay to be a tester. Just because it's our human nature to step ahead and embrace progression... This is a teachable moment of how stupid we are. But do we learn from it? No. It will be like this the next time. The Cubase 10 feedback survey is another indicator that we are nothing but beta testers.

In fact, I was hoping to have some things fixed that I run into with 9.5. Instead, it's almost completely useless. I am waiting now leaving Cubase 10 aside. I am already done with beta testing.

https://www.youtube.com/watch?v=N9d62quRYI4
CPU: i7 3930K / MoBo: P9-X79 Deluxe / RAM: 32GB / SSD: Samsung 850 Pro / ASIO: RME HDSPe AIO / OS: Win10 Enterprise x64 / DAW: Cubase Pro 9.5.x

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Re: Crashing when loading 9.5 sessions

Post by Tony1804 » Sat Nov 17, 2018 12:37 pm

After reading MRSoundmans about ilok.
I went to my ilok License manger, right clicked, select properties, security.
I made sure all users entries, had full control, I then added my own user name and gave it full control. Ran C10 ad admin.
Echoboy loads and autotune. 8.1 loads. The strange thing is that if I insert autotune 8.1 first, C10 crashes but if I load echo autotune then works.

It may work if you reinstalled you ilok license manger but I don't want to do this in case I mess up my licenses. I don't have altverb to try.

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Re: Crashing when loading 9.5 sessions

Post by fbeauvaisc » Sat Nov 17, 2018 3:33 pm

Finsonic wrote:
Sat Nov 17, 2018 11:52 am
lordadb wrote:
Sat Nov 17, 2018 11:33 am
I was always a first hour user of a new Cubase version, but this thread... pushed me to wait a fix before buy the upgrade from 9.5.
This is why Steinberg makes use of our stupidity year after year and release an incomplete version not even stating it is still in beta although everybody is (or should be) aware of it.
Well joke is on them this time. I've installed 10 with Steinberg Download Assistant and could try it for 24 hours for free. Just after a few hours of disappointment and frustration, they had me looking at other DAWs. I installed REAPER that is free to try forever without any limitations and only 60$ for a licence. This is 40% cheaper than the annual upgrade price for Cubase. I am done paying for half working features and price justifying useless space eating content packages most of us will never use. I receive a bunch of emails that try to give me sample banks I don't need, why would I need Steinberg's? I should be able to buy a DAW only without all the plugins and content I don't want.

REAPER has already much of the new features Cubase is so proud to annonce and more. It is super light super cheap and super fast. I can export videos to H264. Wake up Steinberg!!!! I can work with DNxHD codecs without paying an extra licence. It has Edit Mode (like most DAWs have had for years already) a 64bit mixing engine, fully configurable themes and colors. One track to rule them all a much more effective workflow out of the box.

If Steinberg would have taken this upgrade seriously, I would have never looked elsewhere. Well here we are. You've done it Steinberg. Nice job ruining what could be an amazing software with a stupid business model and careless releases.
François Beauvais
www.francoisbeauvais.com
Master - Windows 10 / z390 / i9-9900k / 64gb 2400mhz / RME Fireface UFX / Cubase 10.5
Slave 1 - Windows 10 / x79 / Xeon E5-1620 / 64gb 1333mhz
Slave 2 - Windows 10 / P9X79 / i7-4820k / 64gb 2133mhz

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Re: Crashing when loading 9.5 sessions

Post by x-pander » Sat Nov 17, 2018 6:37 pm

9.5 works great tho :)
fbeauvaisc wrote:
Sat Nov 17, 2018 3:33 pm
Finsonic wrote:
Sat Nov 17, 2018 11:52 am
lordadb wrote:
Sat Nov 17, 2018 11:33 am
I was always a first hour user of a new Cubase version, but this thread... pushed me to wait a fix before buy the upgrade from 9.5.
This is why Steinberg makes use of our stupidity year after year and release an incomplete version not even stating it is still in beta although everybody is (or should be) aware of it.
Well joke is on them this time. I've installed 10 with Steinberg Download Assistant and could try it for 24 hours for free. Just after a few hours of disappointment and frustration, they had me looking at other DAWs. I installed REAPER that is free to try forever without any limitations and only 60$ for a licence. This is 40% cheaper than the annual upgrade price for Cubase. I am done paying for half working features and price justifying useless space eating content packages most of us will never use. I receive a bunch of emails that try to give me sample banks I don't need, why would I need Steinberg's? I should be able to buy a DAW only without all the plugins and content I don't want.

REAPER has already much of the new features Cubase is so proud to annonce and more. It is super light super cheap and super fast. I can export videos to H264. Wake up Steinberg!!!! I can work with DNxHD codecs without paying an extra licence. It has Edit Mode (like most DAWs have had for years already) a 64bit mixing engine, fully configurable themes and colors. One track to rule them all a much more effective workflow out of the box.

If Steinberg would have taken this upgrade seriously, I would have never looked elsewhere. Well here we are. You've done it Steinberg. Nice job ruining what could be an amazing software with a stupid business model and careless releases.

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Re: Crashing when loading 9.5 sessions

Post by annras » Sat Nov 17, 2018 8:23 pm

I am from Cubase because of my sentiment, because I started with the Atari version. Since then, I've met almost all Cubase versions. I did a lot of classes with the students recommending them Cubase. But for a few years I can not do it anymore, because each subsequent version of Cubase contains so many errors that musicians can not work with it as before. Now I advise them to be very careful and try other programs.

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Re: Crashing when loading 9.5 sessions

Post by maartenl945 » Sun Nov 18, 2018 9:40 pm

Lots of 9.5 projects are quitting during startup here as well. Turning on win8 compatibility mode seems to fix that, but is not a proper solution of course.

Regards,
Maarten

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Re: Crashing when loading 9.5 sessions

Post by tomsw » Wed Nov 21, 2018 10:04 am

:x Same here 25% from Cubase 9,5 Crashes in Cubase 10. :x

I have checked the colour, but I have already default
Cubase Pro 9.5|Windows 10, 64 bit|
Intel i7, 4790K, 3,5 GB | 16 GB Ram
SSD Samsung 850 pro 250 GB,
SSD Samsung 860 500 GB.
HD WD Black 2 TB, Geforce 970

Interface Roland Quad-Caputure UA-55
Addictive drums , Amplitube (for base and guitar)

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Re: Crashing when loading 9.5 sessions

Post by Trapodactylus » Thu Nov 22, 2018 6:24 pm

Just upgraded from a perfectly working 9.5 to Cubase 10 on Mac.
Two issues: the moment I open Groove Agent (4.2) or a 9.5 song which uses GA, Cubase freezes.
Second issue: every time I open Cubase, it asks me to register; which I've now done already a couple of times....
Help! Can't work without Groove Agent.
Strangely enough, the GA SE version does run without problems.
No cracked software or vet's
Is it possible to revert to 9.5?

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Re: Crashing when loading 9.5 sessions

Post by D-JeeP » Fri Nov 23, 2018 12:05 am

About Cubase 10 Crashes on loading Cubase 9.5 projects, I suspect Kusk Clariphonic plugin.

My test on a PC i7-16gb-Nvidia.1060, Win-10 Octobre update is:
1- Cubase 9.5 loads with Clariphonic and many other plugins, no problem.
2- Same project will Crash Cubase 10.
3- I removed Clariphonic plugin only (not just disable, but fully remove) from the Cubase 9.5 version and saved it.
4- Loaded the same Cubase 9.5 project version into Cubase 10.
5- Succes!

Why does it work in 9.5 but not on 10?
I suspect it has to do with new graphic GUI in Cubase 10, Clariphonic always been a little problematic on that side.
Hope this helps and hope Steinberg is Listening to this forum ...

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Aurosonic
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Re: Crashing when loading 9.5 sessions

Post by Aurosonic » Fri Nov 23, 2018 10:35 am

Most of crashes in Cubase 10 due to 3-rd party plugins. As far as i know, those plugins makes Cubase 10 instantly crash without damp file:

McDSP, Soundtoys, Softube, Air, Altiverb and probably some others. Temporary solution - use J-Bridge (doesn't work for VST3 though, only VST32/64).
And hopefully Steinberg will fix it in nearest future update.
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Re: Crashing when loading 9.5 sessions

Post by singervienna » Sat Nov 24, 2018 11:30 pm

This version is a catastrophe. Crashes on every occasion seemingly randomly. A new project with ONE audio track - tempo detection made. as I turn off the tempo track - boom cubase shut down. Have not managed to do anything that doesn't lead to a crash in 30 Minutes. No fancy system - Mac (Sierra) with apollo. This version is useless. I'm angry. And no word from Steinberg. They should write an apology to anybody who bought the product. I hope they are quick with a maintenance release.

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Re: Crashing when loading 9.5 sessions

Post by tiborkiss » Sun Nov 25, 2018 4:08 pm

Unfortunately I also spent several hours to isolate the external plugins which are not handled correctly by Cubase 10.
Since all my previous projects are affected, frankly to say, I don't know what is the correct step. Maybe I can find a replacement to the affected plugins, but I don't want to mess all my previous projects. Until that I have to stick with 9.5 when opening the old projects and starting to build something new. That also means, some external plugin producers will be dropped from my future preferences. Which is not really fair, since most probably the issue is caused by some bug in Cubase 10 and not in third party plugins.
I loaded the dump files in debugger, not having the sources, I cannot find the exact cause. What I see, one thread is stepping to a memory access issue, which is clearly a software bug and has to be fixed. I am curious how much time is required to this fix.

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Re: Crashing when loading 9.5 sessions

Post by jonsmith » Mon Nov 26, 2018 12:52 pm

Just to add my name to the list of people having issues with existing projects. So far, I haven't been able to load a single 9.5 project in 10. I've tried the Auto Track Color Mode settings and also re-initialising preferences as suggested, but this hasn't helped. As I'm already behind with my main batch of current projects, I haven't had time to work out if any specific plugins are behind the crashes. Instead, I've just gone back to 9.5, which (fortunately) I had not uninstalled. I realise this doesn't help with diagnosis and if I get a chance, I will try to work out which plugins are causing the problem and report back.

I'm sure this will get resolved in time, but at the moment I feel that I wasted money on this update and I'm disappointed that this issue doesn't seem to be receiving any acknowledgment from Steinberg.

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Re: Crashing when loading 9.5 sessions

Post by tiborkiss » Mon Nov 26, 2018 2:57 pm

Here is a way to help to isolate the plugins.
The dump file created by Cubase it can be loaded into a Visual Studio community edition.
Then we will see the list of DLL-s or modules loaded. Easy to find which ones are from VST directories. What I did, I started to move (temporarily steal) those DLL-s, until I was able to load the project in Cubase 10. Normally there are not too many combinations by which we have to try to load. At the end you will know exactly which plugins are affected. Eventually, you can replace those with others.

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Re: Crashing when loading 9.5 sessions

Post by Aurosonic » Mon Nov 26, 2018 4:09 pm

Easiest way to fix - just J-bridge all the plugins. Till Steinberg release update solving this issue
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Re: Crashing when loading 9.5 sessions

Post by jonsmith » Tue Nov 27, 2018 2:33 am

Crash dump seemed to imply that my problem was with the CS-EQ in Slate's VMR, but this turned out not to be the case. I've gone through a project I was working on, removing plugins one at a time (whilst adding the previously deleted one back in). I've discovered that - for me at least - it's a Softube plugin that's causing the problem. It's the only one I have installed at the moment, which is the White Amp demo (VST2). I hadn't even realised it was in so many of my projects.

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Aurosonic
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Re: Crashing when loading 9.5 sessions

Post by Aurosonic » Tue Nov 27, 2018 12:14 pm

jonsmith wrote:
Tue Nov 27, 2018 2:33 am
Crash dump seemed to imply that my problem was with the CS-EQ in Slate's VMR, but this turned out not to be the case. I've gone through a project I was working on, removing plugins one at a time (whilst adding the previously deleted one back in). I've discovered that - for me at least - it's a Softube plugin that's causing the problem. It's the only one I have installed at the moment, which is the White Amp demo (VST2). I hadn't even realised it was in so many of my projects.
As i mentioned earlier, those vendors are 100% crashing Cubase 10: McDSP, Soundtoys, Softube, Air, Altiverb
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Re: Crashing when loading 9.5 sessions

Post by maartenl945 » Thu Dec 13, 2018 7:32 pm

Anyone found a solution for this yet, apart from running cubase in windows 8 compatibility mode ?

Regards,
Maarten

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Re: Crashing when loading 9.5 sessions

Post by klangkantine » Thu Dec 13, 2018 10:37 pm

Hey,
Steinberg support has just written back... but no news yet apart from letting me send my MSINFO, Crashdumps and letting me run LatencyMon and referring to their Hints for optimizing my DAW for audio, that I have read already about eight years ago... I guess they seem to have no solution yet.

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