Cubase loses key commands and doesn't load presets

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chris030
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Posts: 66
Joined: Wed Jan 13, 2016 8:57 pm
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Cubase loses key commands and doesn't load presets

Post by chris030 » Sun Dec 09, 2018 12:11 am

Hello,

i'd like to report a very annoying problem with Cubase 10: it constantly forgets my key commands and sometimes won't even accept my previous ones from Cubase 9.5. This appears to be randomly as well, it did work some times, but more often not.

Following this procedure from the documentation currently does not load my (extensive) key commands:

Loading Key Command Presets
You can load key commands presets.

Procedure
In the Presets section, open the pop-up menu and select the preset.
Result
The key command preset replaces the current key command settings and macros.
Even when i set up new ones, they are gone after a restart of Cubase. Highly annoying in a production workflow.
The same is by the way true for generic remote control settings and storing/loading presets.

Addendum: also, it seems that the corresponding functions lose their values when recalled, too. For example, i have a key command to bring up the midi velocity function window. Usually, on Cubase 9.5 and before, this would store my previous settings automatically (very good! i use it to compress midi velocity all the time with the same values), but now these previous settings are gone after a Cubase restart.

I'd be verry happy for any idea to determine if this is an individuall issue on my system or a general bug. Thanks !
media music composer and sound designer located near Berlin

Current System:

Cubase 10.5
Nuendo 10 Trial
Windows 10 LTSB
Universal Audio Apollo x8 + Twin

Martin.Jirsak
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Posts: 21865
Joined: Sun Mar 20, 2011 3:52 pm
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Re: Cubase loses key commands and doesn't load presets

Post by Martin.Jirsak » Mon Dec 10, 2018 11:21 am

Hi,

Make sure Cubase doesn't crash (silently) when you quit it. Cubase stores all of these data while quit. If it crashes while quit, the settings is not stored.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

chris030
Junior Member
Posts: 66
Joined: Wed Jan 13, 2016 8:57 pm
Contact:

Re: Cubase loses key commands and doesn't load presets

Post by chris030 » Thu Dec 13, 2018 10:49 pm

Hi Martin,

thanks again for the input ! How could i find out if it crashed silently ? Some Windows log ? At least it seems to close properly.
I had this quit-crash-problem with an earlier version, where i always had to force Cubase to quit via the taskmanager/kill process (but even that didn't bother with the settings. I think it was v8.5 or 9).
media music composer and sound designer located near Berlin

Current System:

Cubase 10.5
Nuendo 10 Trial
Windows 10 LTSB
Universal Audio Apollo x8 + Twin

Martin.Jirsak
Forum Elder
Posts: 21865
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Cubase loses key commands and doesn't load presets

Post by Martin.Jirsak » Fri Dec 14, 2018 1:55 am

Hi,

In the best case there would be common Cubase crass dump in the Documents/Steinberg/crash dumps folder. I expect Windows writes a log, but I'm not a Windows expert, sorry.

A hint of crash is for example the fact, that the last opened project is not stored in the Recent projects list.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

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