Video player freezes Cubase 10 pro

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Chirgwin
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Video player freezes Cubase 10 pro

Post by Chirgwin » Wed Feb 13, 2019 7:20 pm

Hey folks!

I'm having issues with the video player in Cubase 10 pro. The video starts and freezes whilst the audio plays along just fine. The video catches up if I paus the playback and then resume at which point the video starts playing for a short bit and then freezes again. I can tap space really quickly to play/pause/play/pause etc and get a chunky film experience.

I'm not sure how to proceed here. The format of the video (MPEG 4) is supported according to the Manuals and the project is synced to the frames of the video. My video player is fixed and active.

Here's some information about the video that might assist in the matter.
MPEG 4 Video File - H.264
30fps - 400frames - 2048x2048pixel
13.333s - 11.65MB - 1 Audio stream(s)

I'm grateful for any help you can assist me with in this matter. I'm quite lost here!

Sincerely
Magnus

Martin.Jirsak
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Re: Video player freezes Cubase 10 pro

Post by Martin.Jirsak » Fri Feb 15, 2019 10:48 am

Hi and welcome,

Could you place the short example of the video to some cloud folder (Dropbox or similar) and share the link here to try to reproduce it, please?
Martin Jirsak
How to show notes of the chord/scale only
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jpsaila
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Re: Video player freezes Cubase 10 pro

Post by jpsaila » Thu Feb 28, 2019 8:04 am

same problem here, video is fine through other players - VLC/QUICKTIME etc, but choppy with cubase.
any assistance would be great

Martin.Jirsak
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Re: Video player freezes Cubase 10 pro

Post by Martin.Jirsak » Thu Feb 28, 2019 11:43 am

jpsaila wrote:
Thu Feb 28, 2019 8:04 am
same problem here, video is fine through other players - VLC/QUICKTIME etc, but choppy with cubase.
any assistance would be great
Hi,

Cubase is using own player, independent on QuickTime oVLS or other player.

Could you provide a video parameters: codec, frame-rate, etc. Could you attach a short example?
Martin Jirsak
How to show notes of the chord/scale only
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jpsaila
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Re: Video player freezes Cubase 10 pro

Post by jpsaila » Fri Mar 01, 2019 6:14 am

Hi Martin.
Thanks for your response
Will get a sample/s into dropbox over the weekendI have both Mpeg4/H.264 And Quicktime/H.264

Using both on high end W10 machines, 8thGen I7 chipsets and good graphics cards

McSound
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Re: Video player freezes Cubase 10 pro

Post by McSound » Sun Jul 07, 2019 10:08 pm

Hi. I faced the same issue. After uninstalling QuickTime video plays mush smoother in Cubase 10 Elements. Hope it helps.
Nuendo 10.2.10, Samplitude ProX4, Win 10x64 pro, i9900k, 32Gb, 512m2SSD, Gigabyte RTX2080Super , Blackmagic DeckLink Mini Monitor, Presonus VSL1818, 2 FullHD monitors, 1 TV, Avid Artist Control v2, Liine Lemur, Yamaha MOX8 keyboard

JeeTee
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Re: Video player freezes Cubase 10 pro

Post by JeeTee » Mon Jul 08, 2019 5:50 am

One other thing to try is setting your graphics card to an 'Optimise for Performance' setting.
Win 10 Pro | X99 m/board | Intel i7 5820k @3.4 Ghz | 64 Gb RAM | Radeon R7 200 | Cubase 10.0.40 | RME Babyface

rjiawo
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Re: Video player freezes Cubase 10 pro

Post by rjiawo » Thu Jan 16, 2020 2:20 pm

hi i have windows 10 where can i find quick time to uninstall

Martin.Jirsak
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Re: Video player freezes Cubase 10 pro

Post by Martin.Jirsak » Thu Jan 16, 2020 8:46 pm

Hi and welcome,

Use the standard Windows Uninstaller native application to uninstall it.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

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Mikasan
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Re: Video player freezes Cubase 10 pro

Post by Mikasan » Mon Feb 10, 2020 9:52 am

Hi,
i have the very same issue. Successive updates didn't change anything.
Projects that used to work show now the freezing video player.
Here's some information about one of the videos that previously worked :
H.264 - 24pfs - 6288 frames - 640x360 pixels - quick time video file

I would be grateful if someone could give a good advice,
best regards,
Mickaël

Martin.Jirsak
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Re: Video player freezes Cubase 10 pro

Post by Martin.Jirsak » Mon Feb 10, 2020 10:14 am

Hi and welcome,

What changed since the time it was working, please?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

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Mikasan
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Re: Video player freezes Cubase 10 pro

Post by Mikasan » Mon Feb 10, 2020 2:37 pm

Hi Martin, thank you for asking.

Well the first time this trouble came into the way, it was about 1 year ago, i was using cubase 9 but as far as i remember nothing had changed. Same hardware, maybe just some update in windows 10. Now and then the video player started to work again. In march it went to freeze again (the player) and i made un update to cubase 10, hoping that would help, but it didn't. It hasn't worked since (and i needed not to use it).

Strange isn't it ?
I hope it's a known issue,
thank you for reading.
Mickaël

Martin.Jirsak
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Re: Video player freezes Cubase 10 pro

Post by Martin.Jirsak » Mon Feb 10, 2020 9:36 pm

Hi Mickaël,

If you are on Windows, could you make a dmp file by using Microsoft ProcDump, please?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Mikasan
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Re: Video player freezes Cubase 10 pro

Post by Mikasan » Tue Feb 11, 2020 12:12 am

Martin,
i created a full dmp file but it's about 5Go.
Maybe a light file would be enough if you know what kind of event to seek.
Meanwhile, i shall try to get a dropbox...

Martin.Jirsak
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Re: Video player freezes Cubase 10 pro

Post by Martin.Jirsak » Tue Feb 11, 2020 12:17 am

Hi,

Upload it to Dropbox or similar service and share the link here, please.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Mikasan
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Re: Video player freezes Cubase 10 pro

Post by Mikasan » Tue Feb 11, 2020 5:01 pm

Hi,
here it is at last :
https://drive.google.com/open?id=1Qg3E5 ... hqx7jHbu5z

Hope that will help.

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