Cubase crashes when importing audio

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hegerber
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Cubase crashes when importing audio

Post by hegerber » Fri Nov 15, 2019 9:53 am

When I try to import audio into any project in Cubase 10.50 on my mac the application immediately crashes. It works fine in 10.
I tried to attach the crash report from my mac, but it wasn't allowed.

Martin.Jirsak
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Re: Cubase crashes when importing audio

Post by Martin.Jirsak » Mon Nov 18, 2019 11:39 am

Hi and welcome,

Could you attach a *.crash file, please? Why it wasn't allowed? Attach the source *.crash file directly. Or petit to your Dropbox (or similar) and share the link, please.
Martin Jirsak
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Matienko Alexandr
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Re: Cubase crashes when importing audio

Post by Matienko Alexandr » Mon Nov 18, 2019 2:06 pm

Hello! I have the same problem when I try to import audio cubase crashes! if I load audio from the wire by dragging and dropping, then the download is normal, which gives me the opportunity to work

Cubase 10.5
Mac os Canalina 10.15.1
Attachments
Cubase 10.5_2019-11-18-041200_MATIENKOs-MacBook-Pro.crash
(132.14 KiB) Downloaded 63 times

villarriba
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Re: Cubase crashes when importing audio

Post by villarriba » Mon Nov 18, 2019 2:31 pm

I'm having the same issue.
No solution so far.
iMac 18,3 i5, 3,4 GHz, 40GB RAM. MAC OS Catalina, Cubase 10.5, RME Fireface 800

Martin.Jirsak
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Re: Cubase crashes when importing audio

Post by Martin.Jirsak » Mon Nov 18, 2019 2:49 pm

Hi,

I reported to Steinberg CAN-26107. Could you please describe when exactly does it crash? When the Import Options window appears or even earlier? Thanks
Martin Jirsak
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Matienko Alexandr
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Re: Cubase crashes when importing audio

Post by Matienko Alexandr » Mon Nov 18, 2019 3:35 pm

/Users/matienko/Desktop/Запись экрана 2019-11-18 в 16.33.39.mov

Martin.Jirsak
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Re: Cubase crashes when importing audio

Post by Martin.Jirsak » Mon Nov 18, 2019 3:36 pm

Matienko Alexandr wrote:
Mon Nov 18, 2019 3:35 pm
/Users/matienko/Desktop/Запись экрана 2019-11-18 в 16.33.39.mov
Hi,

Could you upload the video to Dropbox or similar service, please?
Martin Jirsak
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Martin.Jirsak
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Re: Cubase crashes when importing audio

Post by Martin.Jirsak » Wed Nov 20, 2019 6:27 pm

Hi,

Next time, attach the source *.crash file, please.

This one is an known and already reported one.
Martin Jirsak
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kurtguitar
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Re: Cubase crashes when importing audio

Post by kurtguitar » Wed Nov 20, 2019 6:59 pm

BTW - the same happens when I try to import a Video file....let us hope they will fix that too in the update
Cubase 10.5, Cubase 10, Mac, 24GRAM, OS15 Catalina, UR22MKII

Martin.Jirsak
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Re: Cubase crashes when importing audio

Post by Martin.Jirsak » Wed Nov 20, 2019 7:38 pm

Hi,

Yes, it's the same issue.
Martin Jirsak
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MattiasLindblom
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Re: Cubase crashes when importing audio

Post by MattiasLindblom » Thu Dec 05, 2019 6:15 pm

Same issue here. Clicking the Import button in the Pool window = instant crash.

Martin.Jirsak
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Re: Cubase crashes when importing audio

Post by Martin.Jirsak » Thu Dec 05, 2019 10:39 pm

Hi,

As I wrote: I reported to Steinberg.
Martin Jirsak
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scolebrook
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Re: Cubase crashes when importing audio

Post by scolebrook » Fri Dec 06, 2019 4:43 pm

Same issue here - brand new Mac 2019 Catalina, brand new Cubase 10.5. Import any audio and it instantly crashes/closes.

No reply from Support on this yet.
Attachments
Cubase 10.5_2019-12-04-225620_sams-iMac.crash
(147.39 KiB) Downloaded 32 times

NLeXuZ
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Re: Cubase crashes when importing audio

Post by NLeXuZ » Mon Dec 09, 2019 8:58 pm

Same situation over here. I have worked with Cubase Pro 8.5 very pleasantly for over 3 years on an older 2009 iMac-27, with all possible OSX upgrades afterwards. Because of increased number of recording sessions on (far) locations outside my home/studio, I decided to invest in an easy-portable 2019 Macbook-16 with plenty of speed & capacity. It runs on OSX Catalina, and my old Pro8.5-version seemed to install & run well at first instance. Until the infamous instant crash of 'Import Audio' ... Reading relevant reviews on Steinberg directed me towards upgrade to Pro 10.5. .. so I did ... the new program runs well - again - on my most used functions , only the annoying 'Import Audio' instant crash is still there ... really looking forward to getting this issue solved by Steinberg ..

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Re: Cubase crashes when importing audio

Post by rmontoya12 » Mon Dec 09, 2019 11:03 pm

This is happening to me when I try to import audio but also when clicking the "Open Other" button on the main "projects" window. It seems to be cause by the file browser within Cubase. It will crash during any function that executes a file browser dialog. I saw that this was reported to Steingberg but is there a ticket or support document that acknowledges this issue and provides an ETA for resolution?

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Re: Cubase crashes when importing audio

Post by Martin.Jirsak » Wed Dec 11, 2019 2:37 pm

Hi and welcome (to all of you here),

This is an known issue of Cubase 10.5. At some systems, Cubase 10.5 crashes when open Import Audio or Import Video dialog on Mac.

The crash is in the dialog itself, so as a workaround, you can import by using drag and drop to the project from MediaBay or Finder.
Martin Jirsak
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rmontoya12
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Re: Cubase crashes when importing audio

Post by rmontoya12 » Sat Dec 14, 2019 12:09 am

Martin.Jirsak wrote:
Wed Dec 11, 2019 2:37 pm
Hi and welcome (to all of you here),

This is an known issue of Cubase 10.5. At some systems, Cubase 10.5 crashes when open Import Audio or Import Video dialog on Mac.

The crash is in the dialog itself, so as a workaround, you can import by using drag and drop to the project from MediaBay or Finder.
Hi Martin, thank you for the update and workaround! I want to point out that this is also an issue with 9.0 and not just 10.5. Please relay that to the product team so that a patch for 9.0 is also released. Thanks again!

Martin.Jirsak
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Re: Cubase crashes when importing audio

Post by Martin.Jirsak » Sat Dec 14, 2019 12:36 pm

Hi,

I'm not aware of the same crash in Cubase 9.0.
Martin Jirsak
How to show notes of the chord/scale only
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g-force
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Re: Cubase crashes when importing audio

Post by g-force » Sat Dec 28, 2019 10:03 am

Any news due to these crashes? Are there any replies from Steinberg?

Martin.Jirsak
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Re: Cubase crashes when importing audio

Post by Martin.Jirsak » Sat Dec 28, 2019 11:05 am

Hi,

No update yet, so no news.

Just for your info, you can still import an Audio files by drag and drop from File Explorer or MediaBay. The Import dialog is crashing Cubase. Not the import itself.
Martin Jirsak
How to show notes of the chord/scale only
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The_Jamster
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Re: Cubase crashes when importing audio

Post by The_Jamster » Tue Dec 31, 2019 3:49 pm

Hi @all,

just wanna report, the same thing happens on Cubase 9.5

Greetings
J.

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Re: Cubase crashes when importing audio

Post by operator_tank » Mon Jan 06, 2020 1:00 am

This must be related to macOS 10.15 Catalina. Just installed a brand new 2019 Mac Pro and run into the same issue with 10.5.5.1 - the same version on the former 2013 Mac Pro with macOS 10.14 Mojave works/worked fine.

Update:
Drag and Drop of audio files seems to work, so at least this workaround works, but its not ideal.
This is obviously related, but doing any changes to the metronome sounds under "custom sound" even with a preset selected crashes the program, too.
Attachments
Cubase 10.5_2020-01-05-155237_Jorgs-Mac-Pro.crash
(237.67 KiB) Downloaded 30 times
macOS 10.15.2 Catalina, Cubase Pro 10.5.5.1

Martin.Jirsak
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Re: Cubase crashes when importing audio

Post by Martin.Jirsak » Mon Jan 06, 2020 4:40 pm

Hi,

On Cubase 10.5 this is an known and already reported issue.
Martin Jirsak
How to show notes of the chord/scale only
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