[CAN-27408] Cubase 10.5 completely slow on Mac Mojave

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David90
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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by David90 » Wed Jan 01, 2020 10:29 pm

cubace wrote:
Wed Jan 01, 2020 9:12 am
The Sarj wrote:
Wed Jan 01, 2020 2:17 am
I have emailed with my specific issues. It’s been Christmas and New Year so I am not expecting an immediate reply, but I expect something in the next week or so about this as my Mac is utterly useless! I really wanted to make 2020 a great music year and I can’t do a thing!
Im sure they are in to it. Hopefully they have found and fixed the issue before holidays and the test phase are ongoing. It seems like they have about at least 3 weeks test periods for normal releases. Hotfixes are shorter and we saw what happens...
I guestimate that we will get 10.5.10 on 2020-01-15
I really hope so, but they should be communicating with us here. The Steinberg rep that was posting on this thread just vanished after the hotfix came out. We deserve answers and a time frame for a proper update. We're all paying customers and rely on their software to run our businesses.
Mac Pro 2019, 16 Core, 192GB Ram, MacOS Catalina, Cubase 10

triton100

Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by triton100 » Thu Jan 02, 2020 3:13 am

The Sarj wrote:
Wed Jan 01, 2020 9:43 pm
I don’t doubt they will fix it but it’s just ridiculous it has happened. I have been without Cubase for over a month now as I am sure others have aswell. It needs fixing ASAP.
I finally connected my MacBook Pro to an external Focusrite scarlet sound card and after an hour of use cubase started spluttering and slowing down like crazy. I adjusted all the settings I could and still no joy. But then upon reboot everything was fine and actually my cpu use went down to zero which I found incredible. It then did crash on me once. When I’d never had crashes before. But in the whole seems still relatively stable.

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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by xudouxzq » Thu Jan 02, 2020 3:54 am

Provide my hardware configuration for the engineer fix.
MAC PRO2013
3.5 GHz 6-Core Intel Xeon E5
64 GB 1866 MHz DDR3
AMD FirePro D500 3 GB
OS:10.14.6
RME UC(TotalMix Fx1.64)
Cubase pro 10.5.5
Beach ball appears irregularly after working for one hour, lasting for 8-15 seconds each time. (autosave turned off)
Mac Pro 3.5 GHz 6-Core Intel Xeon E5 | 64 GB 1866 MHz DDR3 ECC | 512G SSD|16T RAID 0|
RME UC|Mac OS X 10.13 | Cubase 9.0.3|VE PRO6|

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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by Matthias Quellmann » Thu Jan 02, 2020 1:00 pm

Hi all,

The team is already testing the fix for the first 10.5.10 maintenance update. The fix will resolve the "spinning ball" issue that appears after using Cubase for some time. Please excuse the inconvenience and the lack of communication over the holidays. Then first maintenance update will probably be released end of January.

There are some other issues in this thread that we cannot fix in Cubase:
  • If you are having freezes on your iMac Pro system, we recommend to update your macOS to 10.15. This issue is caused by Apple and they fixed it in Catalina.
  • If you are having issues with plug-ins that are using OpenGl, the plug-ins were probably built with the JUCE SDK and the plug-in manufactures have to fix it on their side.
Best regards,
Matthias
Matthias Quellmann - Senior Marketing Manager
Steinberg Media Technologies GmbH
Hamburg, Germany
Checkout Steinberg on YouTube, Twitter and Facebook!

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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by David90 » Thu Jan 02, 2020 9:19 pm

Matthias Quellmann wrote:
Thu Jan 02, 2020 1:00 pm
Hi all,

The team is already testing the fix for the first 10.5.10 maintenance update. The fix will resolve the "spinning ball" issue that appears after using Cubase for some time. Please excuse the inconvenience and the lack of communication over the holidays. Then first maintenance update will probably be released end of January.

There are some other issues in this thread that we cannot fix in Cubase:
  • If you are having freezes on your iMac Pro system, we recommend to update your macOS to 10.15. This issue is caused by Apple and they fixed it in Catalina.
  • If you are having issues with plug-ins that are using OpenGl, the plug-ins were probably built with the JUCE SDK and the plug-in manufactures have to fix it on their side.
Best regards,
Matthias
Many thanks for the update Matthias! Lets hope this fixes everything.
Mac Pro 2019, 16 Core, 192GB Ram, MacOS Catalina, Cubase 10

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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by studioton » Thu Jan 02, 2020 11:57 pm

why does apple do this every year. makes it difficult for us to work and stay updated .. they force their users to go to the windows. does not make sense

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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by David90 » Fri Jan 03, 2020 12:03 am

studioton wrote:
Thu Jan 02, 2020 11:57 pm
why does apple do this every year. makes it difficult for us to work and stay updated .. they force their users to go to the windows. does not make sense
Yip, it's bizarre the way they do things over there. I'm always at least a version or two behind. I'd still be on Sierra if it wasn't for Steinberg saying 10.5 isn't compatible with anything below Mojave.
Last edited by David90 on Fri Jan 03, 2020 1:17 am, edited 1 time in total.
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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by In_Stereo » Fri Jan 03, 2020 12:27 am

Matthias Quellmann wrote:
Thu Jan 02, 2020 1:00 pm
Hi all,

The team is already testing the fix for the first 10.5.10 maintenance update. The fix will resolve the "spinning ball" issue that appears after using Cubase for some time. Please excuse the inconvenience and the lack of communication over the holidays. Then first maintenance update will probably be released end of January.

There are some other issues in this thread that we cannot fix in Cubase:
  • If you are having freezes on your iMac Pro system, we recommend to update your macOS to 10.15. This issue is caused by Apple and they fixed it in Catalina.
  • If you are having issues with plug-ins that are using OpenGl, the plug-ins were probably built with the JUCE SDK and the plug-in manufactures have to fix it on their side.
Best regards,
Matthias
Thank you for the communication Matthias -- I'm happy to read this. Will the issue with CPU overloads on Macs with 10.5 that many also mentioned here also be addressed with this update?
Cubase 9.5, Trashcan Mac 6-core 3.7ghz, Mojave 10.14.5, AMD FirePro D300 Dual, 64 gig RAM, plugins galore, some hardware, a bunch of real instruments and synths, Apollo 8 TB, etc., etc., and two cats

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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by jamesn81 » Fri Jan 03, 2020 5:18 am

Yeah I just had a few huge memory leaks over the last couple of days working with a client.

Graphics glitch when everything kind of stays static despite scrolling ... then suddenly it eats up 96GB of RAM and it's out.

Horrendous.

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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by cubace » Fri Jan 03, 2020 7:17 am

studioton wrote:
Thu Jan 02, 2020 11:57 pm
why does apple do this every year. makes it difficult for us to work and stay updated .. they force their users to go to the windows. does not make sense
They have become a toy manufacture with the success of iphone and ipad. Every thing they do in mac is getting closer to ipad/iphone.

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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by grandmc » Fri Jan 03, 2020 12:29 pm

officially I wanted to thank apple for their hopeless systems :) since the purchase of the mac computer (el capitan) I have only problems with cubase, still crashes and turning off the dawn for no reason. I install windows 10 and I don't go back to this apple *flower* :) greetings.
IMAC 21.5 LATE 2015 I5 QUAD CORE 2.8GHZ 16GB RAM - MACOS 10.14.6 - CUBASE 10.5.10

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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by David90 » Sat Jan 04, 2020 2:08 am

grandmc wrote:
Fri Jan 03, 2020 12:29 pm
officially I wanted to thank apple for their hopeless systems :) since the purchase of the mac computer (el capitan) I have only problems with cubase, still crashes and turning off the dawn for no reason. I install windows 10 and I don't go back to this apple *flower* :) greetings.
Whatever works for you!
Last edited by David90 on Sat Jan 04, 2020 3:22 pm, edited 1 time in total.
Mac Pro 2019, 16 Core, 192GB Ram, MacOS Catalina, Cubase 10

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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by David90 » Sat Jan 04, 2020 2:12 am

cubace wrote:
Fri Jan 03, 2020 7:17 am
studioton wrote:
Thu Jan 02, 2020 11:57 pm
why does apple do this every year. makes it difficult for us to work and stay updated .. they force their users to go to the windows. does not make sense
They have become a toy manufacture with the success of iphone and ipad. Every thing they do in mac is getting closer to ipad/iphone.
It's really crazy. We're probably getting a few of the new MacPros in later this month. I'm quite interested to see how it handles some of my large sessions. My big issue with Apple hardware right now is that T2 chip.. That alone might be the deciding factor for our facility to switch to Windows systems at some point. But for now, we're staying with Mac.
Mac Pro 2019, 16 Core, 192GB Ram, MacOS Catalina, Cubase 10

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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by studioton » Sat Jan 04, 2020 12:37 pm

David90 wrote:
Sat Jan 04, 2020 2:12 am
cubace wrote:
Fri Jan 03, 2020 7:17 am
studioton wrote:
Thu Jan 02, 2020 11:57 pm
why does apple do this every year. makes it difficult for us to work and stay updated .. they force their users to go to the windows. does not make sense
They have become a toy manufacture with the success of iphone and ipad. Every thing they do in mac is getting closer to ipad/iphone.
My big issue with Apple hardware right now is that T2 chip..

the biggest *flower* in the history of apple

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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by studioton » Sat Jan 04, 2020 12:38 pm

studioton wrote:
Sat Jan 04, 2020 12:37 pm
David90 wrote:
Sat Jan 04, 2020 2:12 am
cubace wrote:
Fri Jan 03, 2020 7:17 am


They have become a toy manufacture with the success of iphone and ipad. Every thing they do in mac is getting closer to ipad/iphone.
My big issue with Apple hardware right now is that T2 chip..

the biggest S H I T in the history of apple

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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by studioton » Sat Jan 04, 2020 12:39 pm

studioton wrote:
Sat Jan 04, 2020 12:38 pm
studioton wrote:
Sat Jan 04, 2020 12:37 pm
David90 wrote:
Sat Jan 04, 2020 2:12 am


My big issue with Apple hardware right now is that T2 chip..

the biggest S H I T in the history of apple

triton100

Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by triton100 » Sat Jan 04, 2020 2:01 pm

David90 wrote:
Sat Jan 04, 2020 2:12 am
cubace wrote:
Fri Jan 03, 2020 7:17 am
studioton wrote:
Thu Jan 02, 2020 11:57 pm
why does apple do this every year. makes it difficult for us to work and stay updated .. they force their users to go to the windows. does not make sense
They have become a toy manufacture with the success of iphone and ipad. Every thing they do in mac is getting closer to ipad/iphone.
It's really crazy. We're probably getting a few of the new MacPros in later this month. I'm quite interested to see how it handles some of my large sessions. My big issue with Apple hardware right now is that T2 chip.. That alone might be the deciding factor for our facility to switch to Windows systems at some point. But for now, we're staying with Mac.
I’m confused by the T2 issues reported as I’m not getting any at all. All my usb soundcards work fine with it.

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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by David90 » Sat Jan 04, 2020 3:20 pm

triton100 wrote:
Sat Jan 04, 2020 2:01 pm
David90 wrote:
Sat Jan 04, 2020 2:12 am
cubace wrote:
Fri Jan 03, 2020 7:17 am


They have become a toy manufacture with the success of iphone and ipad. Every thing they do in mac is getting closer to ipad/iphone.
It's really crazy. We're probably getting a few of the new MacPros in later this month. I'm quite interested to see how it handles some of my large sessions. My big issue with Apple hardware right now is that T2 chip.. That alone might be the deciding factor for our facility to switch to Windows systems at some point. But for now, we're staying with Mac.
I’m confused by the T2 issues reported as I’m not getting any at all. All my usb soundcards work fine with it.
Thats good to know! I don't own a Macbook with a T2, but with the new MacPro, the main SSD / flash storage is apparently hardcoded to the T2. So if your internal storage crashes and you need to replace it, you can't just buy a new card and install it, you actually need to take the entire machine into Apple and they have to code your new storage to your machines T2. I might be wrong, but thats what I've heard and read from multiple places. It's absolutely ridiculous if true. They're just making life harder for their customers which is going to result in more and more people abandoning them.
Mac Pro 2019, 16 Core, 192GB Ram, MacOS Catalina, Cubase 10

triton100

Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by triton100 » Sat Jan 04, 2020 3:54 pm

David90 wrote:
Sat Jan 04, 2020 3:20 pm
triton100 wrote:
Sat Jan 04, 2020 2:01 pm
David90 wrote:
Sat Jan 04, 2020 2:12 am


It's really crazy. We're probably getting a few of the new MacPros in later this month. I'm quite interested to see how it handles some of my large sessions. My big issue with Apple hardware right now is that T2 chip.. That alone might be the deciding factor for our facility to switch to Windows systems at some point. But for now, we're staying with Mac.
I’m confused by the T2 issues reported as I’m not getting any at all. All my usb soundcards work fine with it.
Thats good to know! I don't own a Macbook with a T2, but with the new MacPro, the main SSD / flash storage is apparently hardcoded to the T2. So if your internal storage crashes and you need to replace it, you can't just buy a new card and install it, you actually need to take the entire machine into Apple and they have to code your new storage to your machines T2. I might be wrong, but thats what I've heard and read from multiple places. It's absolutely ridiculous if true. They're just making life harder for their customers which is going to result in more and more people abandoning them.
Like you say that sounds crazy and hope it’s not true and there’s a sane workaround, though touch wood I haven’t ever had an Apple ssd or even previous gen hard drive fail. And that’s in 20 years. But of course these things can happen.

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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by David90 » Sat Jan 04, 2020 4:36 pm

triton100 wrote:
Sat Jan 04, 2020 3:54 pm
David90 wrote:
Sat Jan 04, 2020 3:20 pm
triton100 wrote:
Sat Jan 04, 2020 2:01 pm


I’m confused by the T2 issues reported as I’m not getting any at all. All my usb soundcards work fine with it.
Thats good to know! I don't own a Macbook with a T2, but with the new MacPro, the main SSD / flash storage is apparently hardcoded to the T2. So if your internal storage crashes and you need to replace it, you can't just buy a new card and install it, you actually need to take the entire machine into Apple and they have to code your new storage to your machines T2. I might be wrong, but thats what I've heard and read from multiple places. It's absolutely ridiculous if true. They're just making life harder for their customers which is going to result in more and more people abandoning them.
Like you say that sounds crazy and hope it’s not true and there’s a sane workaround, though touch wood I haven’t ever had an Apple ssd or even previous gen hard drive fail. And that’s in 20 years. But of course these things can happen.
Exactly. I've never had one crash either, but you never know. I'd like to know that should it ever happen, I wouldn't have to be reliant on Apple to get my machine back up and running for something which anyone who knows a bit about computer hardware can do blindfolded.
Mac Pro 2019, 16 Core, 192GB Ram, MacOS Catalina, Cubase 10

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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by Mobius » Sun Jan 05, 2020 8:50 pm

Hello,

I just foolishly and ignorantly upgraded to 10.5 and applied the 10.5.5 update to the update.

I’m also getting the infinite spinning beach ball of death that lasts for maybe 15 seconds then 2 seconds of reprieve before it starts again.

Does anyone else still have this problem - wasn’t sure if the update fixed most people’s problems or not?

I’m on Mojave.

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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by Spaceman-56 » Sun Jan 05, 2020 9:15 pm

i have installed 10.5 on my mac pro and it doesnt work.

also when i revert to C10 it now crashes also.

how do i uninstall C10.5 please.

thanks spaceman
mac pro 12 core. cubase 10.0. UAD octo card and various plugs.

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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by Jsingra » Mon Jan 06, 2020 1:47 am

Thanks Matthias for the update.

Cheers
Jay
Matthias Quellmann wrote:
Thu Jan 02, 2020 1:00 pm
Hi all,

The team is already testing the fix for the first 10.5.10 maintenance update. The fix will resolve the "spinning ball" issue that appears after using Cubase for some time. Please excuse the inconvenience and the lack of communication over the holidays. Then first maintenance update will probably be released end of January.

There are some other issues in this thread that we cannot fix in Cubase:
  • If you are having freezes on your iMac Pro system, we recommend to update your macOS to 10.15. This issue is caused by Apple and they fixed it in Catalina.
  • If you are having issues with plug-ins that are using OpenGl, the plug-ins were probably built with the JUCE SDK and the plug-in manufactures have to fix it on their side.
Best regards,
Matthias
Cubase 10.5.10 Pro
Absolute 4
Macbook Pro 13-inch Early 2015, 2.7ghz, Dual-Core Intel Corei5 8GB RAM
macOS Catalina ver 10.15.3
Focusrite2i2, Arturia Minilab

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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by Musicmould » Mon Jan 06, 2020 12:14 pm

10.0.50 = buggy.
10.5 = beach ball of death.

Caught between a rock and a hard place.
Time to switch DAW and/or go to Windows? :roll:
iMac Pro | 64Gb Ram | Radeon Pro Vega 56 8 GB | macOS 10.14.6 | Cubase Pro 10.0.50 / 10.5 | Pro Tools | Ableton Live | Logic Pro X | Studio One | Melodyne Studio | Revoice Pro | VSL Pro | UAD Apollo 8p+16 | 2xUAD Octo | Softube Console 1 | Motu Midi Express XT | Various drummachines, microphones, hardware synths & fx and way too many plugins |

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Re: [CAN-26328] Cubase 10.5 completely slow on Mac Mojave

Post by Matthias Quellmann » Mon Jan 06, 2020 1:23 pm

In_Stereo wrote:
Fri Jan 03, 2020 12:27 am
Thank you for the communication Matthias -- I'm happy to read this. Will the issue with CPU overloads on Macs with 10.5 that many also mentioned here also be addressed with this update?
The problem with the CPU spikes doesn't seem to be specific to Macs. The team is working with our beta testers on a reproduction of the issue to prepare a fix.
Matthias Quellmann - Senior Marketing Manager
Steinberg Media Technologies GmbH
Hamburg, Germany
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