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Cubase 10.5 Not changing sample rate of audio on import

Posted: Fri Nov 22, 2019 2:01 pm
by Manike
I've got a project at 48Khz - I'm importing 44.1Khz files and despite checking the dialogue box to change files to project settings they remain at 44.1Khz.

Re: Cubase 10.5 Not changing sample rate of audio on import

Posted: Sat Nov 23, 2019 4:19 pm
by gravehill
I encountered something similar yesterday. I imported multiple files that were all 48kHz into project of 44.1kHz. None of them converted. I managed to solve the issue by importing them one by one instead. Even then one file failed to convert and I had to import it again. Something is definitely wrong here.

Windows 10 (see signature).

Re: Cubase 10.5 Not changing sample rate of audio on import

Posted: Sat Nov 23, 2019 10:38 pm
by Manike
I converted them in the pool once I realised what was going on

Re: Cubase 10.5 Not changing sample rate of audio on import

Posted: Mon Nov 25, 2019 10:15 pm
by White Noise Studio
Hi,

new user here.
i registered to point out this exact issue.
With multiple files, there's no dialogue which let you set if you want to convert bit rate / samplerate. With single tracks, this is possible.
Wasn't an issue in versions before 10.5 as far as i'm aware.

Windows 10 user here.

Re: Cubase 10.5 Not changing sample rate of audio on import

Posted: Fri Nov 29, 2019 9:33 am
by Sokolovsky
I have the same issue. When importing several files Cubase doesn't convert them. For example if I import 96khz files to 44.1khz project the files sounds really slooow. I just tested it in in 10.0.5 and all works fine there. But if I import files 1 by 1 I see a window that asks me whether I want to convert sample rate and all works as it should.
So sample rate convertion doesn't work when you import several files at once.

Mojave 10.14.6

Re: Cubase 10.5 Not changing sample rate of audio on import

Posted: Fri Dec 06, 2019 4:20 pm
by The Pusher
I can confirm this as well. I imported 48kHz stems into a 44.1kHz project and the stems didn't convert. Very unfortunate as I do this often. Win 10 here.

Re: Cubase 10.5 Not changing sample rate of audio on import

Posted: Fri Dec 06, 2019 5:16 pm
by artmanjam
Something different but similar in a way:

1- Importing many files in a project with everything unchecked. It means files are not copied to the current project's folder nore converted to the project settings, remaining untouched.
2- Opening Pool and converting all files formats and/or sample rates and replacing them.
The goal is to convert the files directly in their original folder and replace them.

I've done this for thousands and thousand of files the last weeks and today, here's what's happening:
When converting in Pool, not only the files are copied to the project folder but they are erased from the original one!!! Never seen anything like this.

There's something dramatically wrong with the import/convert features.

I have to add that the selected choices are tricky. Uncheck a box (copy to project folder in my case) and it's still checked the next time you do it. Confirming the process in Preferences doesn't change anything.

Re: Cubase 10.5 Not changing sample rate of audio on import

Posted: Sat Dec 07, 2019 7:20 pm
by MaxRod
I have same problem too!! Please steinberg correct that issue. I use this function every day!
Thanks by advance

Re: Cubase 10.5 Not changing sample rate of audio on import

Posted: Sun Dec 08, 2019 9:51 am
by artmanjam
The behaviour is totally random. It worked perfectly for days and days andd suddenly erased the files from the original folder, and worked again then...

I switched once to Nuendo10, same issue.

Re: Cubase 10.5 Not changing sample rate of audio on import

Posted: Mon Dec 09, 2019 7:09 pm
by jaskin
Noticed identical behaviour, since Cubase 10.5

Re: Cubase 10.5 Not changing sample rate of audio on import

Posted: Tue Dec 10, 2019 10:32 am
by White Noise Studio
White Noise Studio wrote:
Mon Nov 25, 2019 10:15 pm
Hi,

new user here.
i registered to point out this exact issue.
With multiple files, there's no dialogue which let you set if you want to convert bit rate / samplerate. With single tracks, this is possible.
Wasn't an issue in versions before 10.5 as far as i'm aware.

Windows 10 user here.

Follow up on my own post, i have this on my second win10 machine as well.

Re: Cubase 10.5 Not changing sample rate of audio on import

Posted: Tue Dec 10, 2019 11:59 am
by Jack Nohan
I have been having the same problem when importing audio files to Cubase. Is there any news - will it soon be addressed in an update?

Re: Cubase 10.5 Not changing sample rate of audio on import

Posted: Tue Dec 10, 2019 8:35 pm
by robinwebb
Same problem here.

I have an open issue with Steinberg support (Oscar Bonomi) and he is insisting that he cannot recreate the problem at his end.

If Steinberg can't recreate the problem then how can they fix it.

Extremely frustrating situation. I raised my original support ticket on 14/11/2019 - nearly one month ago and I have got nowhere.

Help!

Re: Cubase 10.5 Not changing sample rate of audio on import

Posted: Wed Dec 11, 2019 5:31 am
by Jack Nohan
Oh I'm very sorry to hear. That is very unlike normal Steinberg behaviour. Normally they fix these things. I have been waiting for an update to fix it and been using version 10 meanwhile. Will be really sad if import audio is not gonna work probably on Mac anymore. I do however trust that Steinberg will fix it as they usually do. I will soon be getting a new MacBook Pro - then I can test if the problem persist there. Right now I'm using a 2018 15 MacBook Pro.

Re: Cubase 10.5 Not changing sample rate of audio on import

Posted: Wed Dec 11, 2019 6:08 pm
by robinwebb
I have had confirmation today that Steinberg have recreated and acknowledged this problem (CAN-26567) and it has been reported to their developers.

It has taken me nearly a month from bringing this to Steinberg's attention to get to this stage.

Re: Cubase 10.5 Not changing sample rate of audio on import

Posted: Thu Dec 12, 2019 10:18 pm
by esterman
We found out that if you put the preferences set to convert at import by default, Cubase 10.5 is able to convert all files on import correctly.

To use this workaround:

1) Go to "Preferences -> Editing Options -> Audio"
(online help: https://steinberg.help/cubase_pro_artis ... dio_r.html)

2) Choose "Use Settings" in the options menu for "On Import Audio Files"

3) Check the default action below: "Convert and Copy to Project If Needed"

4) Hit apply

All files imported with this preference switched on will be conformed to the project´s settings correctly in 10.5

Hope it helps other Cubasers out there

Edu S.

Re: Cubase 10.5 Not changing sample rate of audio on import

Posted: Thu Dec 19, 2019 5:14 pm
by sonic74
Same here, and I can't believe such a bug exists.

Re: Cubase 10.5 Not changing sample rate of audio on import

Posted: Tue Jan 21, 2020 7:44 pm
by jmarranz3
Same here, please fix it !!!!!! :(

Re: Cubase 10.5 Not changing sample rate of audio on import

Posted: Thu Jan 30, 2020 10:44 am
by TjeerdNijhof
esterman wrote:
Thu Dec 12, 2019 10:18 pm
We found out that if you put the preferences set to convert at import by default, Cubase 10.5 is able to convert all files on import correctly.

To use this workaround:

1) Go to "Preferences -> Editing Options -> Audio"
(online help: https://steinberg.help/cubase_pro_artis ... dio_r.html)

2) Choose "Use Settings" in the options menu for "On Import Audio Files"

3) Check the default action below: "Convert and Copy to Project If Needed"

4) Hit apply

All files imported with this preference switched on will be conformed to the project´s settings correctly in 10.5

Hope it helps other Cubasers out there

Edu S.

This worked for me, thanks so much!

Re: Cubase 10.5 Not changing sample rate of audio on import

Posted: Wed Mar 25, 2020 2:36 am
by NoiseCo
Hi There, noticed this bug today. Sample rate conversion works fine when dragging a single file into the session timeline. However, sample rate conversion does not work if you drag multiple files into the timeline. Example video below:

https://youtu.be/Sl5zJoVUoU0

Any ETA for a fix Steinberg?
esterman wrote:
Thu Dec 12, 2019 10:18 pm
We found out that if you put the preferences set to convert at import by default, Cubase 10.5 is able to convert all files on import correctly.

To use this workaround:

1) Go to "Preferences -> Editing Options -> Audio"
(online help: https://steinberg.help/cubase_pro_artis ... dio_r.html)

2) Choose "Use Settings" in the options menu for "On Import Audio Files"

3) Check the default action below: "Convert and Copy to Project If Needed"

4) Hit apply

All files imported with this preference switched on will be conformed to the project´s settings correctly in 10.5

Hope it helps other Cubasers out there

Edu S.
This workaround works for now.

Re: Cubase 10.5 Not changing sample rate of audio on import

Posted: Thu Mar 26, 2020 2:59 am
by premediesel
+1

This issue still happening to me on 10.5.12