Help My cubase keeps crashing !!!

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Marshal_Zadeh
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Help My cubase keeps crashing !!!

Post by Marshal_Zadeh » Tue Dec 10, 2019 6:59 pm

Hi there

Cubase keeps crashing on my Computer for no reason, it crashed once (and for the first time) during a session i had after an hour. Then it started crashing after 5 mins whenever i open it!


How can i fix this ?

Martin.Jirsak
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Re: Help My cubase keeps crashing !!!

Post by Martin.Jirsak » Wed Dec 11, 2019 3:18 pm

Hi and welcome,

Make sure your plug-ins are up to date. If any of the plug-ins is using iLok, make sure the iLok driver and software are up to date, please.

If it's still crashing, attach the latest crash dump file, please.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Marshal_Zadeh
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Re: Help My cubase keeps crashing !!!

Post by Marshal_Zadeh » Thu Jan 23, 2020 7:20 pm

Im only using Helion and Groove Agent

How to update them?

Marshal_Zadeh
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Re: Help My cubase keeps crashing !!!

Post by Marshal_Zadeh » Thu Jan 23, 2020 7:23 pm

Where to find the Dump files?

ive been to Documents/Steinberg but no Crash Folder there

Martin.Jirsak
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Re: Help My cubase keeps crashing !!!

Post by Martin.Jirsak » Thu Jan 23, 2020 8:54 pm

Hi,

if you are on Windows, the dmp files are locked in the folder you mentioned. If there is no CrashDumps folder a dmp file has not been created.

Use Microsoft ProcDump utility to generate a dmp file, please.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Marshal_Zadeh
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Re: Help My cubase keeps crashing !!!

Post by Marshal_Zadeh » Fri Jan 24, 2020 8:39 pm

Thanks for the reply Martin

i tried using Procdump but im not a programmer really, so here is what i did :

1.Download Procdum, extract the contents to a new folder.
2.run CMD as admin, and type the command : cd <path_to_folder> (the folder i extracted the procdump in)
3.Then type : procdump -e -ma -w Cubase LE AI Elements 10.exe and hit enter while the program is running

i think from here onwards is where i get lost ,and the program crashes but the folder is empty

attached is a screen shot for it

Thanks
Attachments
procdum screenshot.png
(216.27 KiB) Not downloaded yet

Martin.Jirsak
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Re: Help My cubase keeps crashing !!!

Post by Martin.Jirsak » Fri Jan 24, 2020 9:58 pm

Hi,

I'm sorry, In not Windows guy, I have never ever used ProcDump. I just know other users here on the forum have used it successfully.

I wouldn't expect the dmp file would be in the Steinberg folder from the ProcDump. Either the folder where is the ProcDump placed or some system folder or you can define the folder by a parameter in the CMD.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Barry Ford
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Re: Help My cubase keeps crashing !!!

Post by Barry Ford » Sat Jan 25, 2020 1:28 am

By default the dmp file is in the same directory as procdump.exe
3 DAWs down

Marshal_Zadeh
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Re: Help My cubase keeps crashing !!!

Post by Marshal_Zadeh » Sat Feb 01, 2020 3:23 pm

Hi

Thanks for the help, i really dont know what to do .. i paid for Cubase and still not able to use it. Anyway i hope the DMP file im attaching in this link is gonna help solve the problem..

DMP file Link : https://drive.google.com/open?id=15IPoD ... -V2VeXIpOz

Thanks

Marshal_Zadeh
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Re: Help My cubase keeps crashing !!!

Post by Marshal_Zadeh » Mon Feb 03, 2020 4:29 pm

im bumping this thread

any feedback guys?

Thanks

Martin.Jirsak
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Re: Help My cubase keeps crashing !!!

Post by Martin.Jirsak » Tue Feb 04, 2020 1:31 pm

Hi,

Sorry for my delay.

I have seen this crash few times already. It is already reported to Steinberg. Unfortunately I don't know, if there is any workaround to avoid this crash, I'm sorry.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

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