AIR Hybrid 3.0.7 causes CRASH of Cubase when loading projects

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Ivan1981
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AIR Hybrid 3.0.7 causes CRASH of Cubase when loading projects

Post by Ivan1981 » Thu Jan 09, 2020 3:56 pm

Hi,
I really do not remember so many crashes of Cubase in the past than I´ve been experiencing in recent versions (since 9). Currently vsti AIR Hybrid 3.0.7 causes crash of loading projects with Hybrid instances and subsequentlly the whole Cubase. Funny is that not always. Sometimes not, sometimes yes, sometimes renaming the project helps, sometimes it doesn´t. Would you recommend any remedy for it? I´m already tired due to these crashes...
Thanks

Martin.Jirsak
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Re: AIR Hybrid 3.0.7 causes CRASH of Cubase when loading projects

Post by Martin.Jirsak » Thu Jan 09, 2020 8:43 pm

Hi,

Could you attach crash dump file, to check if it really crashes in the plug-in?
Martin Jirsak
How to show notes of the chord/scale only
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Ivan1981
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Re: AIR Hybrid 3.0.7 (or other vst?) causes CRASH of Cubase when loading projects

Post by Ivan1981 » Fri Jan 10, 2020 6:05 pm

Hi Martin,
today it got stuck a few times when scanning Padshop plugin, I don´t undertsand it... On the 3rd or 4th attempt I succeeded to open the project, but anyway... it´s crazy. After upgrade to Windows 10 I have a crash almost always when oepning Cubase.

Attached please find the latest dump file. Cubase gives many crash dump files at crash within seconds one after another!

Thanks
Attachments
Cubase Elements 10.0.40.284 64bit 2020.1.10 15.51.15.346.dmp
(896.76 KiB) Downloaded 11 times

Ivan1981
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Re: AIR Hybrid 3.0.7 (or other vst?) causes CRASH of Cubase when loading projects

Post by Ivan1981 » Wed Jan 15, 2020 5:42 am

Bump! So currently Cubase crashes when scanning Steinberg synths Padshop or Retrologue on start-up of projects! It doesn´t seem to have anything to do with a specific plug-in, I thought it was because of Hybrid, but this is some more general issue. Any idea? Please recommend at least some known solutions at such symptoms. As mentioned before - I HAVE NO PROBLEM OPENING A NEW PROJECT AND LOAD ALL THE PLUGINS, this must be some problem due to upgrade from WIn7 to Win10. I´m getting desperate... I already tried to delete the Cubase preferences folder, it doesn´t help. There must be some cause.

Thanks

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Re: AIR Hybrid 3.0.7 causes CRASH of Cubase when loading projects

Post by Martin.Jirsak » Wed Jan 15, 2020 9:49 am

Hi,

This crash is in Padshop. Make sure you have the very latest version installed, please.
Martin Jirsak
How to show notes of the chord/scale only
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Ivan1981
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Re: AIR Hybrid 3.0.7 causes CRASH of Cubase when loading projects

Post by Ivan1981 » Wed Jan 15, 2020 7:53 pm

Martin.Jirsak wrote:
Wed Jan 15, 2020 9:49 am
Hi,

This crash is in Padshop. Make sure you have the very latest version installed, please.
Hi Martin, thank you for the answer. I have the same version as the update on Steinberg Download page. i.e. 1.2.20. What I can try is to reinstall or repair it. Nothing else occurs to me for now.

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Re: AIR Hybrid 3.0.7 causes CRASH of Cubase when loading projects

Post by Martin.Jirsak » Thu Jan 16, 2020 12:33 am

Hi,

You could also try to trash Groove Agent SE preferences.
Martin Jirsak
How to show notes of the chord/scale only
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Ivan1981
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Re: AIR Hybrid 3.0.7 causes CRASH of Cubase when loading projects

Post by Ivan1981 » Thu Jan 16, 2020 8:27 am

Martin.Jirsak wrote:
Thu Jan 16, 2020 12:33 am
Hi,

You could also try to trash Groove Agent SE preferences.
Hi Martin,
I will try. I would have one question - as mentiond I upgraded from WIndows7 to Windows 10 recently. Would "Software/license reactivation" make any sense? Because Steinberg writes:
Reactivations are required because in general, activation codes can only be used once to download a software license. If a further activation of a new software installation is necessary - for instance, in case the operating system has been reinstalled...

Is it worth trying it? Or when I see no problem in eLicenser and Cubase works - does it make sense?

Thanks
Ivan

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Re: AIR Hybrid 3.0.7 causes CRASH of Cubase when loading projects

Post by Martin.Jirsak » Thu Jan 16, 2020 9:13 am

Hi,
Ivan1981 wrote:
Thu Jan 16, 2020 8:27 am
I would have one question - as mentiond I upgraded from WIndows7 to Windows 10 recently. Would "Software/license reactivation" make any sense? Because Steinberg writes:
Reactivations are required because in general, activation codes can only be used once to download a software license. If a further activation of a new software installation is necessary - for instance, in case the operating system has been reinstalled...

Is it worth trying it? Or when I see no problem in eLicenser and Cubase works - does it make sense?
No, reactivation is needed only if your Soft-eLicenser Number changes. If you would have a new one, you wouldn't be able to start Cubase, because the license wouldn't be there (because it would sit on the old Soft-eLicenser). If you can start Cubase and the license is there, you even can not reactivate.

But it makes sense to update your eLCC application in any case.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Ivan1981
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Re: PADSHOP causes CRASH of Cubase when loading projects

Post by Ivan1981 » Thu Jan 16, 2020 3:19 pm

OK, so I uninstalled Padshop, cleaned registers, restarted the computer, installed Padshop again and guess what- CUBASE STILL CRASHES!!! This is not funny at all... What the hell shall I do to fix the things?! Steinberg can´t be serious not to be able to do its own vst instrumetns stable... Even if I manage to open a PADSHOP instance and try to load my saved preset, Cubase gives error and creates a crash dump file. I have no idea what to do further.

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Re: AIR Hybrid 3.0.7 causes CRASH of Cubase when loading projects

Post by Martin.Jirsak » Thu Jan 16, 2020 8:49 pm

Hi,

Have you installed the very latest Padshop update, please? Have you installed as administrator, please? Could you try to trash Padshop preferences?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Ivan1981
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Posts: 103
Joined: Wed Feb 08, 2017 7:02 pm
Location: Slovakia
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Re: AIR Hybrid 3.0.7 causes CRASH of Cubase when loading projects

Post by Ivan1981 » Thu Jan 16, 2020 9:54 pm

Hi Martin
Martin.Jirsak wrote:
Thu Jan 16, 2020 8:49 pm
Have you installed the very latest Padshop update, please?
Yes.
Martin.Jirsak wrote:
Thu Jan 16, 2020 8:49 pm
Have you installed as administrator, please?
Yes.
Martin.Jirsak wrote:
Thu Jan 16, 2020 8:49 pm
Could you try to trash Padshop preferences?
After unistallation I manually searched for every Padshop folder and deleted it, cleaned up registers and then installed the very latest version downloaded from Steinberg yesterday. No idea if there was also some preferences of Padshop among the deleted or uninstalled.

Btw. waiting for a reaction from Steinberg Support (Yamaha CZ) more than three days...

Thank you, Martin.

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