Bug? Custom Color Preferences not recalled reliably

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Dietz
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Bug? Custom Color Preferences not recalled reliably

Post by Dietz » Mon May 13, 2019 5:27 pm

I can't get NU10 to reliably save/recall Custom Color Preferences. I'll attach a screen-video showing the issue.

The strange thing is that there is _one_ Preference set which I saved two weeks ago that in fact _does_ recall colors, but I can't recall the same colors with a newly saved one. :roll:

Is this a common problem, or is it related to specific variables like OS (Win7 Prof.) or certain Preferences?
Attachments
NU10_CustomColorPrefs_Bug.zip
... that's a *.mp4 video.
(598.42 KiB) Downloaded 47 times
/Dietz

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Re: Bug? Custom Color Preferences not recalled reliably

Post by twelvetwelve » Mon May 13, 2019 7:14 pm

They've unfortunately never worked properly. It's a bit of a house of cards as to whether they'll save and load correctly.

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Re: Bug? Custom Color Preferences not recalled reliably

Post by Dietz » Mon May 13, 2019 7:18 pm

*Yikes!*

Apparently, I used NU 5.5 as my preferred DAW for so long that I didn't even realize all those shortcomings which crept in with the "updated" GUI back then.
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Re: Bug? Custom Color Preferences not recalled reliably

Post by Dietz » Tue May 14, 2019 2:50 pm

@Steinberg - can someone look into this, please? .... :-/ (see screenshots below)
NU10_GUIColorBug.png
(124.18 KiB) Not downloaded yet
/Dietz

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Re: Bug? Custom Color Preferences not recalled reliably

Post by Fredo » Wed May 15, 2019 7:43 am

Are these saved preferences from an older Nuendo version?
Then it very well can be, because this whole section has been re-programmed, just because the "old" color schemes were not future-proof and couldn't be supported anymore. (Old code)

If this happens with color schemes made in N10, which can't be recalled in N10, then something is wrong indeed.

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Re: Bug? Custom Color Preferences not recalled reliably

Post by Dietz » Wed May 15, 2019 9:01 am

Brand-new preferences, sorry to say so ... :-/ The old ones don't translate anyway (at least not as far as the GUI's colors are concerned).
/Dietz

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Re: Bug? Custom Color Preferences not recalled reliably

Post by Otto Dix » Thu May 23, 2019 7:17 pm

Hi Fredo and thanks a lot to Dietz for pointing out this issue, taking time for the little mov and screen captures !

I confirm this issue is from brand new preferences.

From Nuendo 4, I am used to customize my color preferences for each new Nuendo version. Most of preferences are automatically copied to next Nuendo version, never color preferences. Reason was that color preferences system did evolve with each iteration.

So, cherry on top, as you can't copy values by hand because the whole color thing is always different, you have to recreate them by eye.

Manually, for (at least) a couple of hours, going from 4 to 5, 5 to 6, 6 to 7, 7 to 8, 8 to 8.3, 8.3 to 10, (boring extended list on purpose to fully express hassle), I had to recreate, fine tune then SAVE my color preferences.

This time, something new happens. You can't save color preferences. If you do, those preferences are lost :(. After pulling my hair off after color preferences loss n°3, I decided to not save.

This is working :shock:.

Please, developers don't die, I love you, you are geniuses and I know you are going to resolve this issue.
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Re: Bug? Custom Color Preferences not recalled reliably

Post by Dietz » Fri May 24, 2019 10:59 am

Thanks for the confirmation and the additional details, Otto!

... a question @Fredo (or maybe @Ed Doll): Is it necessary to create a support case to make Steinberg reliably aware of the issue, or is this forum thread enough?
/Dietz

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Re: Bug? Custom Color Preferences not recalled reliably

Post by Zinnematic » Fri May 24, 2019 8:30 pm

Yup I've experienced this too - once when all the colors disappeared like in your image above, the fader caps were all completely opaque. No reason for it - completely new color scheme not from V8. As mentioned, it's a bit of a crap shoot when you create/store a new custom theme.

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Re: Bug? Custom Color Preferences not recalled reliably

Post by Kaya Orsan » Fri May 24, 2019 9:52 pm

Yeah, it's bit of a gamble whether Cubase/Nuendo remembers your color settings. Same with Generic Controller settings, I've found.

It doesn't happen often, but there's always a small chance you'll open the app and some of your settings are randomly gone.

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Re: Bug? Custom Color Preferences not recalled reliably

Post by Neil K » Tue May 28, 2019 9:57 pm

And speaking of colors, N10 seems to make me do an extra click after I change a color in the color menu. It stays open until I either click close or click somewhere else on the page. I prefer the auto close way of before. Any extra clicks I have to make add to my cramped hands at the end of the day.
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Re: Bug? Custom Color Preferences not recalled reliably

Post by -steve- » Wed May 29, 2019 1:11 am

The devs do know about this...
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