Buttons don't light up after pressing them

All about Steinberg's Advanced Integration Controller CC121.
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cwahl2002
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Buttons don't light up after pressing them

Post by cwahl2002 » Thu Aug 14, 2014 1:26 pm

Hello everyone,

When I open a project in Cubase, select a track and look for example at the EQ section the activated EQs in Cubase are in sync with the lighted buttons on my CC121. When I then deactivate one EQ section by pressing the respective button on my CC121 the EQ in Cubase gets deactivated and the button isn't lighted anymore - which is perfect... But when I then try to activate this EQ band again by pressing the respective button on my CC121 again, only Cubase shows me that this EQ section is activated, the CC121 lights up the button only for the time that I actually press it - it doesn't stay lighted up. Same behavior I for example noticed with the "loop" button as well. After pressing those buttons the controller and Cubase are no longer in sync.

However when I go to another track in my project all buttons are perfectly synced again.

I use Cubase 7.5.20 and the latest version of the CC121 firmware and software.

Does anyone have an idea what this could be?
Software: Steinberg Cubase 7.5.20
System: Acer Aspire V5 - Windows 8.1 - Focusrite Scarlett 8i6
Keys and Controllers: Akai MPK 249 - Yamaha CS1x - Steinberg CC121
Plugins: Absolute VST Collection - Halion 5
3rd party plugins: Native Instruments Komplete 9 Ultimate

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Strophoid
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Location: The Netherlands
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Re: Buttons don't light up after pressing them

Post by Strophoid » Mon Aug 18, 2014 12:40 am

That's odd, I've never seen that behaviour before :(.
I have no idea what to suggest other than a reinstall of the drivers but I doubt that makes a difference.

The buttons still work perfectly right? Just the light on that button doesn't stay on while it should?
Software: Steinberg Cubase Pro 8 64-bit.
Hardware: Intel i5 6600, 16Gb DDR3, Win7 64-bit
Mackie Onyx 1620i - Steinberg Midex 8 - Steinberg CC121.

My humble contributions to what could be considered music.

cwahl2002
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Posts: 3
Joined: Mon Jul 21, 2014 10:27 am
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Re: Buttons don't light up after pressing them

Post by cwahl2002 » Tue Aug 19, 2014 12:59 pm

Hi Strophoid,

thanks for your reply. Yesterday I tried another USB Port on my Laptop. Doing that, the drivers got reinstalled automatically. In addition to that I tried to start Cubase with my other USB device, the Akai MPK 249, switched off. I thought maybe these two USB Midi devices interfere with each other.

But unfortunately nothing changed. As you said - yes, the lights don't stay on when they should. But as I mentioned before, not every light. The "e" button for example lights up and stays that way when I press it as long as the window is opened.

Next thing I will do is to uninstall the software again completely, reinstall it and also do the firmware update again. If that doesn't help I guess I have to return it, but I wanted to be sure that this error is unknown and isn't caused by something else.
Software: Steinberg Cubase 7.5.20
System: Acer Aspire V5 - Windows 8.1 - Focusrite Scarlett 8i6
Keys and Controllers: Akai MPK 249 - Yamaha CS1x - Steinberg CC121
Plugins: Absolute VST Collection - Halion 5
3rd party plugins: Native Instruments Komplete 9 Ultimate

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Strophoid
Grand Senior Member
Posts: 4648
Joined: Sun Dec 26, 2010 2:56 pm
Location: The Netherlands
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Re: Buttons don't light up after pressing them

Post by Strophoid » Tue Aug 19, 2014 1:04 pm

I'm not the expert but to me it's an unknown error, not seen it reported here before!
Software: Steinberg Cubase Pro 8 64-bit.
Hardware: Intel i5 6600, 16Gb DDR3, Win7 64-bit
Mackie Onyx 1620i - Steinberg Midex 8 - Steinberg CC121.

My humble contributions to what could be considered music.

cwahl2002
New Member
Posts: 3
Joined: Mon Jul 21, 2014 10:27 am
Contact:

[Solved] Buttons don't light up after pressing them

Post by cwahl2002 » Mon Aug 25, 2014 10:32 am

It seems that I solved it. I un-installed and re-installed the latest software and also did the firmware update again, even though buttons indicated that I was already using the latest version. Now the problem disappeared.
Unfortunately I cannot differentiate which measure was the relevant one for the problem, but it didn't take that long to do both, if anybody will ever encounter the same problem...

Thanks for your advise again, Strophoid!
Software: Steinberg Cubase 7.5.20
System: Acer Aspire V5 - Windows 8.1 - Focusrite Scarlett 8i6
Keys and Controllers: Akai MPK 249 - Yamaha CS1x - Steinberg CC121
Plugins: Absolute VST Collection - Halion 5
3rd party plugins: Native Instruments Komplete 9 Ultimate

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