CI1 Download Access Code

This section is about Steinberg's USB audio interfaces CI1, CI2 and CI2+
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Jonny_Mizzle
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CI1 Download Access Code

Post by Jonny_Mizzle » Wed Sep 04, 2013 11:43 pm

So, feel free to call me a dumb-dumb, but after installing the software for my Steinberg CI1, I threw away the paper with the Download Access Code. I didn't see the code on it or I wouldn't have thrown it away. Anyway, now when I try to register online it won't allow me because I don't have the code. I can't even send in a support request to ask for the code because the website won't allow me to change my personal data distribution settings. Considering there's absolutely no way for me to contact Steinberg, does anybody know how in the hell I can get my hands on a Download Access Code?

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Ed Doll
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Re: CI1 Download Access Code

Post by Ed Doll » Thu Sep 05, 2013 8:15 am

Why can't you change the data forwarding settings? Could you send a mail to info [at] steinberg dot de to my attention and attach a screenshot? We'll sort the download access code issues as well then. Thanks!
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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Jonny_Mizzle
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Re: CI1 Download Access Code

Post by Jonny_Mizzle » Thu Sep 05, 2013 2:59 pm

Ed,

I just sent you an email. Please let me know if you do not receive it and I'll try again.

Thanks.

SUPERCHARGER2001
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Re: CI1 Download Access Code

Post by SUPERCHARGER2001 » Thu Jul 24, 2014 1:21 am

Hi, Ed Doll, quick help here. I just bought CI1 USB Audio Interface, and basically in a nutshell. There is no Access Code, and further more there isn't a way I could access my new recording equipment now since I can't start up the programs because I need to register the code on my software-e license Control Center.

Please, is there some way you could personally, yourself, help me execute this problem and I could possibly get back to learning how to use this machinery. I've tried the many other options like phoning in, sending requests and they've all basically (helped me, but didn't really because the phone directed me to the site, and the site emailed me by saying that there will be a delay due to holidays and what-not.) ignored me and now you seem like my last hope. Could I just give you my serial code and you could request a new access code for me, possibly, maybe?!

Jim B
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Re: CI1 Download Access Code

Post by Jim B » Fri Jul 25, 2014 8:07 pm

This is interesting!

I have a similar situation as I have purchased, loaded and "registered" my CI 1 on My Steinberg page, but I never had a download access number.

I still have the box with all the internal packaging as well as the manual and CD's with their little plastic cases.........and I have just searched it again but no download access code??

I've just been on my Steinberg and the CI 1 is registered but the screen is asking for my download access code???

Interestingly, I cant access support from the CI 1 page where as I can from my Cubase, Halion and Padshop pages so maybe it isn't officially registered??

Anyone have the same??

Jim B
Musician, songwriter, singer, guitarist, band member.
System: HP Ali-in-One 24-f0xx, Intel i3-813OU CPU @2.20GHz 2.21 GHz, Windows 10 64bit.
DAW: Cubase Pro 10.30, Focusrite 2nd gen 1818i interface, Padshop Pro, Halion Sonic 3, VST Connect Pro, PreSonus e 4.5 monitors, AKG K240 cans.
Instruments: M Audio KeyRig 49, Sigma OMT-1STE+ acoustic guitar , Washburn D20n acoustic guitar, Weissenborn lap slide acoustic guitar, Epiphone resonator acoustic guitar, Fender Deluxe Roadhouse stratocaster

Our band singles recorded using Cubase & VST Connect: https://soundcloud.com/stanhope-road

Jim B
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Posts: 407
Joined: Thu May 12, 2011 9:03 pm
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Re: CI1 Download Access Code

Post by Jim B » Wed Jul 30, 2014 7:08 pm

A quick update.

I contacted support through My Steinberg and within 2 days they had emailed me a code which allows me access to Wavelab & Sequel.

I am a dyed in the wool Cubase nut, but I might give them a try:)

Anyway, nice work Steinberg, great service!!

Jim B
Musician, songwriter, singer, guitarist, band member.
System: HP Ali-in-One 24-f0xx, Intel i3-813OU CPU @2.20GHz 2.21 GHz, Windows 10 64bit.
DAW: Cubase Pro 10.30, Focusrite 2nd gen 1818i interface, Padshop Pro, Halion Sonic 3, VST Connect Pro, PreSonus e 4.5 monitors, AKG K240 cans.
Instruments: M Audio KeyRig 49, Sigma OMT-1STE+ acoustic guitar , Washburn D20n acoustic guitar, Weissenborn lap slide acoustic guitar, Epiphone resonator acoustic guitar, Fender Deluxe Roadhouse stratocaster

Our band singles recorded using Cubase & VST Connect: https://soundcloud.com/stanhope-road

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