The Grand 3 installed, not working

Ok thought I would join in here. So I have just upgraded from Cubase artist 7 to the full cubase 7 version.

Then i thought hey i will buy the grand SE 3 and symphonic orchestra too. Updated my e-license with the codes in the email - all good. Started Cubase then discovered I had neither SE3 or symphonic.

Firstly I had to download the SE 3 after a bit of hunting. It installed but when I open VST instruments it says I dont have a license??? Pretty sure I just bloody paid for it and have an email with a code that I have just validated.

So now what do I do please?

Also where do i get the Symphonic orchestra download from please?

Thanks all…frustrated.