GA4 Missing Drum Packs

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Brin
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GA4 Missing Drum Packs

Post by Brin » Wed Mar 22, 2017 9:35 pm

I guess from reading through post that other are have the same problem

I have just purchased two new drum packs for GA4 but they are not being found. I have tried re-installing GA4, re-scanning and everything else I can think of. I have raised a ticket with the help desk but no answer after a week.

Steinberg are quick to take the money but not so quick on providing service.

Does anyone have any thoughts?

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Joshua Matlock
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Re: GA4 Missing Drum Packs

Post by Joshua Matlock » Wed Mar 22, 2017 9:58 pm

Please make sure that you have installed the latest
Groove Agent 4.2.30 Update from the following public downloads page:

https://www.steinberg.net/index.php?id= ... gent_4&L=1

What are the two specific VST Sound Instrument Sets that you are missing?
Joshua Matlock
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Brin
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Re: GA4 Missing Drum Packs

Post by Brin » Thu Mar 23, 2017 12:59 pm

Thanks Joshua

The missing sets are Beat Essentials and The Songwriter's. I have just updated the version again to 4.20.30 and have re-scanned but the packs are still missing.

I am on Mac running version 10.11.6 and using Cubase Pro 9.

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Joshua Matlock
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Re: GA4 Missing Drum Packs

Post by Joshua Matlock » Mon Mar 27, 2017 3:36 pm

Please reinstall the content using the following files and during the installation be sure to select the option to "Install for All Users":

http://download.steinberg.net/downloads ... er_mac.dmg

http://download.steinberg.net/downloads ... er_mac.dmg

If that does not work then I would recommend resetting Cubase's preferences:

First, please shut down Cubase. Then go to Mac Hard Drive, Users, your user name, Library, Preferences. Trash all of the Cubase or Nuendo folders that you see inside of the Preferences folder. This will trash your custom key commands, preferences, sound card settings, etc. It also should help to clear up the problem you are having. Restart Cubase. You will need to reset your audio outputs (Devices, Device Setup, VST Audio System).
Joshua Matlock
Steinberg US Support

Check out Steinberg on YouTube, Twitter and Facebook!

mpp-mc
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Re: GA4 Missing Drum Packs

Post by mpp-mc » Tue Mar 28, 2017 1:58 pm

I've installed Nashville, (Have 4.2.30 version of GA4 on my Windows 10 i7 PC) but it doesn't show up in GA4. I have posted but got no responses, yet.
What are my options?
Thanks
Michael
i7 Win10 4790k 4Ghz 32gb DDR3+1Tb WD+2x2Tb Seagate, 2-24"BenQ, ASUS/ROG i7-2670QM 16gb laptop 2-500gb 7200rpm +1Tb-ext Win 10
SPLAT4Life, Melodyne Studio4, Mixbus4, Rapture Pro, Z3ta+2, BFD2+Zpack, GPO5, Groove Agent4, PSP(15), AAS GS2+ EP4, AmpliTube4, T-Racks Grand, ST3 + Miroslav2,
Fishman Aura Spectrum(2), Scarlett 18i20+OctoPre MkII, Tascam us1641, Warm Audio WA76+TB12(990C+), PreSonus MP20(BB opamps), ISA One, Gold Digger, Cherry Picker, X-Amp, Pigtronix Keymaster, Equator D5, Yorkville YSM-1, Fender Mustang Floor+Princeton Rev, Kurz K2500, CAD e100s, Kel Song Sparrow, Mojave MA200 + MA101fet, Beyer M160, AKG C480b/uls+CK61, PV RAB1,+ Alesis ControlPad +19 AC+Elec guitars-baritones-mandolins, bass, lap steels, banjo, fiddle+10 harmonicas

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Re: GA4 Missing Drum Packs

Post by folkfreak » Tue Mar 28, 2017 3:37 pm

Be sure to update Groove Agent 4 to the latest version.
I had the same problem with the (really great) SP studio drums, as I assumed that a freshly downloaded Absolute 3 has the newest GA, but it had a stone old installer. After downloading and installing the latest update everything worked.

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Re: GA4 Missing Drum Packs

Post by aumordia » Wed Mar 29, 2017 4:11 pm

I hope some patch can be released that would idiot proof GA4 for things like this. More and more I find myself liking the included Cubase sounds, and the convenience of not having to manage a boatload of VST's can't be beat -- but I've held off on buying anything except the $10 upgrade to Padshop Pro because, well, the stuff isn't idiot proof.

The whole point of buying sounds -- as opposed to making them myself -- is saving time, and unfortunately, given issues like this, I'm not certain that savings would actually be there. I hope this changes, I'd love to buy with confidence!

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Re: GA4 Missing Drum Packs

Post by mpp-mc » Sun Apr 02, 2017 8:53 pm

Thanks! I have the latest update for GA4
i7 Win10 4790k 4Ghz 32gb DDR3+1Tb WD+2x2Tb Seagate, 2-24"BenQ, ASUS/ROG i7-2670QM 16gb laptop 2-500gb 7200rpm +1Tb-ext Win 10
SPLAT4Life, Melodyne Studio4, Mixbus4, Rapture Pro, Z3ta+2, BFD2+Zpack, GPO5, Groove Agent4, PSP(15), AAS GS2+ EP4, AmpliTube4, T-Racks Grand, ST3 + Miroslav2,
Fishman Aura Spectrum(2), Scarlett 18i20+OctoPre MkII, Tascam us1641, Warm Audio WA76+TB12(990C+), PreSonus MP20(BB opamps), ISA One, Gold Digger, Cherry Picker, X-Amp, Pigtronix Keymaster, Equator D5, Yorkville YSM-1, Fender Mustang Floor+Princeton Rev, Kurz K2500, CAD e100s, Kel Song Sparrow, Mojave MA200 + MA101fet, Beyer M160, AKG C480b/uls+CK61, PV RAB1,+ Alesis ControlPad +19 AC+Elec guitars-baritones-mandolins, bass, lap steels, banjo, fiddle+10 harmonicas

Brin
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Re: GA4 Missing Drum Packs

Post by Brin » Wed Apr 05, 2017 11:21 am

Joshua Matlock wrote:Please reinstall the content using the following files and during the installation be sure to select the option to "Install for All Users":

http://download.steinberg.net/downloads ... er_mac.dmg

http://download.steinberg.net/downloads ... er_mac.dmg

If that does not work then I would recommend resetting Cubase's preferences:

First, please shut down Cubase. Then go to Mac Hard Drive, Users, your user name, Library, Preferences. Trash all of the Cubase or Nuendo folders that you see inside of the Preferences folder. This will trash your custom key commands, preferences, sound card settings, etc. It also should help to clear up the problem you are having. Restart Cubase. You will need to reset your audio outputs (Devices, Device Setup, VST Audio System).
Thanks Joshua, that worked perfectly.

pepperman
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Re: GA4 Missing Drum Packs

Post by pepperman » Sat Apr 08, 2017 6:17 pm

Having same issues here, only I am on PC, CuBase 9, GA4.2.30 . Any suggestions, as I am getting know where from other posts .Seems like No Tech Support..I wont buy more packs until I am able to use the ones I already bought.
CuBase Pro9/x64,Win10/x64 ,ASUS X99 MB,Intel i7 Six Core,46GB RAM,1KW PSU, RME UFX , UAD Quad Sattlite,SSD 250GB OS/Apps, 1TB Rec Drive, 2TB Streaming Drv for Vsti's

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Re: GA4 Missing Drum Packs

Post by jlw1947 » Fri Mar 02, 2018 12:06 am

As of March 2018, having same issue. I had previously used GA4 on an old DELL, and all drum pack content installed properly.
Then, I bought a new DELL, loaded a fresh GA4 download from the Steinberg web site, and it installed with "zero" drum packs. All "Beat", Acoustic" and "Percussion Agents are missing, (except Jazz Essentials, which I bought separate and installed afterwards). If it matters, Jazz Essentials does work, and are the only drum sets available to "LOAD".
I am on PC, so unfortunately the Apple/Mac directions listed for "GA4 Missing Drum Packs" by Josh Matlock, for a "Brin", do not apply.
I have looked at uninstalling the GA4, but find soooooo many "Steinberg" folders, that it's hard for me to know which to uninstall, and which are essential to my Artist 9. I am afraid to uninstall the wrong things, so I could do a clean re-install! Which folders are GA4, and which are not?????
As mentioned, I am using Artist 9 version 9.0.40, and have GA4 with the 4.2.40.322 update.
Help! I'm dead in the water!

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planarchist
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Re: GA4 Missing Drum Packs

Post by planarchist » Sun Mar 04, 2018 8:26 pm

Have you re-downloaded the content?

All packs are here, I think:

https://www.steinberg.net/index.php?id= ... nloads&L=1
Nic

Cubase Pro 9.5.21, Abs.Collec.3, i7 4770K 3.5GHz, 32 Gig RAM, Windows 10 Pro 64 bit, Tascam US1800, S'berg Midex 8.
Cubase Pro 9.5.30, Abs.Collec.3, i7 920 2.67Ghz , 24Gig RAM, Windows 7 Ult 64 bit SP1, Steinberg CI2+, Yamaha THR5.

Cubase Elements 9.40 on Windows 10 Laptop, i7-2760QM 8Gig RAM, Sonic Port VX.
Cubasis 2.5 iPad Mini 4 64GB

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Re: GA4 Missing Drum Packs

Post by jlw1947 » Fri Mar 09, 2018 2:20 am

Thank you for your suggestions! In looking over the content in the link you provided, all downloadable sound content seems to be from "Expansion Packs". These all appear to be extra, add-on packs that need to be purchased separately.
What my Groove Agent installation is missing is the original, default drum sound content: On the Steinberg Groove Agent web page, these are listed as: "Acoustic Agent, Beat Agent & Percussion Agent".
The Acoustic Agent contains 3 drum kits (Vintage Kit/Studio Kit/Rock Kit), and the Percussion Agent contains a wide variety of hand percussion sounds such as congas, bongos and Latin instruments, all with many setups and patterns. None of these names are listed in the link you sent.
Might there be another solution to getting the original drum sound content download?

Otherwise, I am still willing to try a complete uninstall/re-install of Groove Agent 4. (NOTE:) I have already tried a reinstall, but it won't work! Evidently, because it's already installed, it won't overwrite itself. It appears I need to uninstall it completely, first. But, as I previously mentioned, there are so many Steinberg files installed, I do not know what to delete and what not to delete. I don't want to screw up my Artist 9 installation, on top of my empty Groove Agent 4.

Alternative idea: Could someone tell me what NOT to uninstall, so as to maintain my fully functioning Artist 9 installation, and then I could uninstall whatever files are left??

Thanks again. Much appreciated!

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Re: GA4 Missing Drum Packs

Post by jlw1947 » Fri Mar 09, 2018 3:13 am

Addendum to the Thu Mar 08, 2018 7:20 pm post re: "Alternative idea";

Just in the case you might end up suggesting an uninstall of my Groove Agent 4, prior to a re-install attempt, here is a complete list of Steinberg files that are currently installed on my PC. Which ones can be safely uninstalled without compromising my fully functioning Artist 9 software?
Thanks.

Steinberg Caleidoscope Sampler Track Content 1.70 GB
Steinberg Content Updater 2.03 MB
Steinberg Cubase 9 594 MB
Steinberg Drum Loop Expansion 01 429 MB
Steinberg EDM Toolbox Midi Loops 575 MB
Steinberg Generic Low Latency ASIO Driver 64 bit 558 KB
Steinberg Groove Agent 4 64 bit 381 MB
Steinberg Groove Agent Content 7.70 GB
Steinberg Groove Agent ONE Allen Morgan Signature Drums 986 MB
Steinberg Groove Agent ONE Content 142 MB
Steinberg Groove Agent ONE Vintage Beatboxes 38.0 MB
Steinberg Groove Agent SE 64 bit 90.5 MB
Steinberg Groove Agent SE Acoustic Agent 809 MB
Steinberg Groove Agent SE Content 185 MB
Steinberg Groove Agent SE Rock Pop Toolbox 3.30 GB
Steinberg Halion Sonic SE 64 bit 66.4 MB
Steinberg Halion Sonic SE Content 3.15 GB
Steinberg Instrument Jazz Essentials 55.7 MB
Steinberg LoopMash Content 618 MB
Steinberg LoopMash Content 2 558 MB
Steinberg Midi Loop Library 362 MB
Steinberg Padshop 64 bit 434 MB
Steinberg Production Grooves Content 568 MB
Steinberg Retrologue 64 bit 110 MB
Steinberg REVerence Content 01 200 MB
Steinberg Upload Manager 12.7 MB
Steinberg VST Bass Amp Content 793 KB
Steinberg VST Transit 64 bit 50.8 MB

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planarchist
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Re: GA4 Missing Drum Packs

Post by planarchist » Wed Mar 14, 2018 5:20 pm

I'm surprised it won't let you re-install the package....that alone suggests to me that something is wrong. or some reason the system isn't seeing them. I'd just try uninstalling the smaller of these two first and then reinstalling since this is the actual program. How did you download the program? I use the Steinberg Download Assistant.

If I try and re-install I get the following screen:
GA install.PNG
(42.36 KiB) Not downloaded yet
So something's weird with yours.

Maybe the Groove Agent Preferences?

Might be worth looking at this thread:

viewtopic.php?t=70713#p426702


Anyway, if the above doesn't solve your issue the two Groove Agent 4 bundles are:

Steinberg Groove Agent 4 64 bit 381 MB
Steinberg Groove Agent Content 7.70 GB

The Groove Agent 4 file is a different size on my system but the content is the same so it looks to me like it's all there on yours but f
Nic

Cubase Pro 9.5.21, Abs.Collec.3, i7 4770K 3.5GHz, 32 Gig RAM, Windows 10 Pro 64 bit, Tascam US1800, S'berg Midex 8.
Cubase Pro 9.5.30, Abs.Collec.3, i7 920 2.67Ghz , 24Gig RAM, Windows 7 Ult 64 bit SP1, Steinberg CI2+, Yamaha THR5.

Cubase Elements 9.40 on Windows 10 Laptop, i7-2760QM 8Gig RAM, Sonic Port VX.
Cubasis 2.5 iPad Mini 4 64GB

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