Look at the title of this forum. It’s about VST plugins. So here you can ask a question, or talk about that.
Unfortunately, it’s true that in countries outside the EU and North America support depends on individual vendors, and the results vary widely.
At the the same time, people in this forum can answer most any question, or help solve any issue you have with SB products.
If you want to complain, and only complain. there’s even a forum for that: Steinberg Lounge - Steinberg Forums