I do not see cubase 4 on my dongle

harolds · February 10, 2011, 12:37pm

I have 2 cubases - cunase 4 and cubase 5. both have dongles. IAfter I installed cabse 5 i do not see my cubase 4 in license control centre. only cubase 5.
I want to use cubase 4 on on pc and cubase 5 on different pc. so one dongle with cubase 4 license and one dongle with cubase 5 dongle.
any help please

steve · February 10, 2011, 1:12pm

Do yo have both dongles plugged in to the computer on which you are looking at elicenser?

I have two licenses- sx 2 and Cubase 5. Each dongle shows up separately in elinceser control center with its license(s)

harolds · February 10, 2011, 1:30pm

Hi Steve.

Yes I have both dongles in the pc. But I only see the Cubase 5 license and not Cubase 4 license.

steve · February 10, 2011, 1:36pm

Well, this is probably beyond my ken… but have you verified that the license is still present in your mysteinberg account, and have you hit the recover button in the ecc?

And of course, are you running the latest version of the ecc?

harolds · February 10, 2011, 1:46pm

Hi Steve.

Yes I can see the license for cubase 4 and 5 in my steinberg account.
Done the recover button.
Running latest elicenser.

But no cubase 4 license.

Thanks for your help.

steve · February 10, 2011, 1:49pm

Sorry can’t be of more help.

steve · February 10, 2011, 2:04pm

Did you see this? Issue with E-Licenser since upgrade to 6 (Mac OSX 10.4) - Cubase - Steinberg Forums

harolds · February 10, 2011, 2:57pm

Steve, I tried version 6.0.2.7036 but no luck.

Thanks

steve · February 10, 2011, 3:50pm

Dang…

vic_france · February 10, 2011, 3:59pm

not sure I can help here either, but…
Still the same problem with only the Cubase 4 key connected?
Is the Cubase 4 key not seen in your other PC either?