My old laptop screen went dead so I could no longer use it. I bought a new laptop and installed Cubase Elements 6 from the software disc I bought from Guitar Center. I went to enter the access / activation code and it says it has already been used and that I need a new activation number. Where do I get this I am really starting to get frustrated with this issue as I can find no help from My Steinberg. Any one else ever have this problem? I should be able to use the software that I purchased.
I tried downloading the e-licsencer but it only shows the mp3 converter that I bought and downloaded from the Steinberg website.
you should be able to perform a reactivation of your cubase elements in MySteinberg.
In “My Products” click on the “Cubase Elements 6” and you should see a red “reactivation”-button. Type in the eLicenser-ID that was generated on your new laptop and you should receive a new activationcode.
Thanks for the help I finally got it to work. Next question is I can pull files of my old hard drive using a usb sata/ide cable would I be able to pull my previous recordings to the new computer or are they lost?