I AM a Cubase user, but my last Halion support request needed more than 2 months (!) to get a response from a Steinberg assistant. Even then I was told that my crash dump report has not yet been analyzed.
I thought that Halion is a premium product. But unfortunately it seems that Halion doesn’t get the highest attention from Steinberg - maybe because there are too few Halion users. For example there was a serious delay FX bug in Halion 5.0, that made it impossible to render Halion projects. Only 1,5 years later (!!!) they released the bug fix…