Hi Niles,
I am sorry if you feel like not treated correctly or that your complaints are not being heard. There has been a lot going on since the release of HALion 5. We have developed and released Groove Agent 4, Retrologue 2 and also HALion 5.1 with bug fixes, workflow improvements and new features. In the last couple of month we invested a lot into the development of HALion 6. The forum and the feature request mentioned in it in particular have been a valuable input for the conceptualisation and direction of the future development. Unfortunately the issue that you reported in Studio One hasn’t been addressed in the past. S1 is one of the DAWs that were included in our intitial quality assurance tests and at the time of the release everything was running perfectly in that version of S1. But you are totally right that one could expect from a company like Steinberg to pick up the phone and call another company in the same city (or invest 12 minutes to drive over there…) in order to solve the problem to the benefit for the customers. We have to admit that we messed this up by giving the issue only a low priority in our backlog.