(See attached screen cap) Last activity to the recent support request was my own basically mentioning the poor response time.
Bare in mind to quote their own words;
‘‘Your request (ticket ID# 58774) has been received and will be reviewed by our support staff as soon as possible - usually within a few working days.’’
And yes, I know that for the most recent one it’s only been 4 days but let’s see how long it takes for them to finally respond. I will update this post once they do.
Wouldn’t it be funny if after posting this I get responses within the hour? I won’t hold my breath.
For the record, I generally find the forums far more helpful when needing help (for the most part anyway, the Groove Agent forum is like a ghost town). I shouldn’t get superior support assistance from other users over the company directly themselves. After all, they get paid to assist & are obliged to do so.