That is always the first response if you aren’t using the latest version. The first step to take. They may have known your issue was fixed in the newer version! The 7 week delay was likely due to them actually working on that issue. I’m sure i read somewhere that they don’t reply to every request if it’s known and they are fixing it. This saves man power to find (acknowledge), help and deal with other bugs. We can even check for known issues as to not waste their time.