vst connect pro monitor

I just tried again, after deleting two of the cue buses before loading VST Connect. The performer can hear me via my microphone. But he can’t hear what’s playing on the performer cue send. I do see a signal from his guitar, but nothing records. I’ve attached a screen shot of what I see under performer tab. I’m assuming it should say “Cut MIx Plug In Loaded,” but it does not.
Cue mix plug in not loaded.JPG