Halion 6 compatibility with Halion 3 files

My Hypersonic 2 still works fine.
Halion 6.1 works.
Halion 3 loads blanks.
I asked for someone to call me about this and they told me you weren’t from sales and didn’t know what you were talking about. ???
They told me to put in ANOTHER request at [email] and gave me a phone number of [phone number].
What do you suggest I do. I believe it might be asknet that’s the problem. What’s the best way to go about this without waiting for weeks?
Another update…
Just spoke to US support AGAIN. They said they spoke to FABIO in Germany and he said a Halion 5 license doesn’t qualify when you purchase a cross grade from Halion 3 to halon 6. I’m gonna need some help here.