CANNOT activate MySteinberg!

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dkaufman1125
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Re: CANNOT activate MySteinberg!

Post by dkaufman1125 »

Yep, having the same issue, you'd think someone would have fixed it by now considering this thread started in 2015. But yea did not receive activation email for cubase le.

dkaufman1125
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Re: CANNOT activate MySteinberg!

Post by dkaufman1125 »

still have not recieved activation email for mysteinberg

metropol21
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Re: CANNOT activate MySteinberg!

Post by metropol21 »

Hi there,

I have the same problem, but a few different steps in between:

1. I create an account on mysteinberg ==> check
2. I receive an activation mail with a link in it on which I am asked to click ==> check
3. A website opens and confirms activation ==> check
4. I go to the homepage and click on "mysteinberg" to login ==> check
5. I enter the mailadress ==> check

Immediately after, the password field disappears and is replaced "Resend activation mail". Next to the mail adress a button appears saying: "Please activate your account first.",

6. I click on the button.
7. I am transferred to step 2

I went through this for a few times and then let it sit. After 2 hours, still no progress.

CAn you help?

Marius2
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Re: CANNOT activate MySteinberg!

Post by Marius2 »

Hello

I bought UR 22 mk II a month ago and i got a cubase AI activation code.
Problem is, I must have a MySteinberg account but I cant register.
When I register my account it says I must activate so I put my mail address but no activation link doesnt arrived.

Can you help me please?

pedrofragoso
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Re: CANNOT activate MySteinberg!

Post by pedrofragoso »

Hi,

I am having the exact same issue as metropol21.

Could anyone provide some support?

Thank you!

capodogliolo
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Re: CANNOT activate MySteinberg!

Post by capodogliolo »

Hi there,

I've got the same issue there.
Just purchased/downloaded/installed Cubase LE 9.5 but still, no confirmation mail nor activation code has been sent to me.

Any help?

mjmc2000
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Re: CANNOT activate MySteinberg!

Post by mjmc2000 »

I am also not able to activate MySteinberg. I have never gotten an activiation email. I have tried resending several times, but never received the email.

capodogliolo
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Re: CANNOT activate MySteinberg!

Post by capodogliolo »

Hi there,

24 hours later --> Still any mail recieved. Nor activation code or any support answer both here and on mySteinberg account page...
So what?

Celeste González
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CANNOT activate MySteinberg! HELP!!

Post by Celeste González »

Hola no puedo activar la cuenta, para poder descargar el Cubase. Segui las instrucciones del mail, fui al link de activación, elegí la contraseña y todo. Pero luego no puedo ingresar a my steinberg! Cuando ingreso nombre de usuario y contraseña, me pide activarlo! Si ya lo he hecho!! Ayuda!!!!!


Hello, I can not activate the account, in order to download Cubase. I followed the instructions of the mail, I went to the activation link, I chose the password. But then I can not go to my steinberg! When I enter username and password, it asks me to activate it! Yes I do!! Help!!!!!

poddypod
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Re: CANNOT activate MySteinberg!

Post by poddypod »

i've same problem. So tried :(

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Ed Doll
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Re: CANNOT activate MySteinberg!

Post by Ed Doll »

poddypod wrote:
Sat Apr 07, 2018 5:32 am
i've same problem. So tried :(
Your MySteinberg account is activated since April 5. What exactly does not work?
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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poddypod
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Re: CANNOT activate MySteinberg!

Post by poddypod »

Ed Doll wrote:
Mon Apr 09, 2018 7:44 am
poddypod wrote:
Sat Apr 07, 2018 5:32 am
i've same problem. So tried :(
Your MySteinberg account is activated since April 5. What exactly does not work?
i don't know how to get my active code in the final step. i was trying many times to follow your suggestion but no nothing with my email box. :?
what should i do next?

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Ed Doll
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Re: CANNOT activate MySteinberg!

Post by Ed Doll »

Please don't post and send private messages at the same time. This is about account activations and not product activation codes. Please see PM for details.
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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misenmd
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Re: CANNOT activate MySteinberg!

Post by misenmd »

Same here. Been trying/waiting three days for the activation email for MySteinberg.

I appreciate any help.

mouseorgan
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Re: CANNOT activate MySteinberg!

Post by mouseorgan »

Hi Ed you seem to be the man to sort this. I have started a new thread about my own problem, which is the same problem as theses guys. Bought Cubase 9.5 cannot get the avtivation code. Could you sort me out please.

Haydn M
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Re: CANNOT activate MySteinberg!

Post by Haydn M »

same deal here, I can't activate my account as i haven't received an email to activate my account, please help!!!

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Ed Doll
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Re: CANNOT activate MySteinberg!

Post by Ed Doll »

I cannot find anything on your email address. If it is a different one than the one you use here, please send a PM.

Cheers,
Ed

Haydn M wrote:
Sat Sep 15, 2018 8:24 pm
same deal here, I can't activate my account as i haven't received an email to activate my account, please help!!!
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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ahmad_fauzan
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Re: CANNOT activate MySteinberg!

Post by ahmad_fauzan »

I have made an activation, but it failed. even though I have made a purchase. and I have also received activation via email. So what should I do? thank you. there it says the activation code has been installed. even though in my account I got a valid code

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Ed Doll
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Re: CANNOT activate MySteinberg!

Post by Ed Doll »

ahmad_fauzan wrote:
Thu Sep 20, 2018 1:57 pm
I have made an activation, but it failed. even though I have made a purchase. and I have also received activation via email. So what should I do? thank you. there it says the activation code has been installed. even though in my account I got a valid code
This thread is about the MySteinberg account activation. Please contact the support team directly for issues on a product activation:
https://helpcenter.steinberg.de/hc/en-u ... /206530864

Thank you!
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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UnHombre
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Re: CANNOT activate MySteinberg!

Post by UnHombre »

Hi there '

Just having trouble creating an account.
Entered the six digit code sent and 'something went wrong'

Now try and just get 'An error has occurred , please try again later' in red under the email when trying from start.

I have just purchased the UR22C. Installed the interface & going OK. Also have registered the key for the FX Suite.


Thanks for any help you can provide

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Ed Doll
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Re: CANNOT activate MySteinberg!

Post by Ed Doll »

Hi! Sorry for that! I saw that you sent a ticket on this one already and it is being worked on.
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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UnHombre
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Re: CANNOT activate MySteinberg!

Post by UnHombre »

Hi Ed

Thanks for the quick response _ must be hard to keep up with all the enquiries; much appreciated.
I tried this morning and was able to reset password etc = all sorted.

Keep up the good work.

Cheers - Martin

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Ed Doll
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Re: CANNOT activate MySteinberg!

Post by Ed Doll »

Thanks for letting me know! I have closed the ticket.
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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spridgeon
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Re: CANNOT activate MySteinberg!

Post by spridgeon »

Looks like I'm the latest victim. Verification code is not being sent out. This is an account I've had for years, never had any login problems before. I set up a second account so I could contact Steinberg (verification number sent, no problem), but the Canada phone service has been shut down due to COVID and none of the emails I've sent to the various contact addresses have been answered. In a final irony, when I tried to post a ticket, I was instructed to login, then asked for a verification code, which of course, I never got!

Interestingly, I was able to login to this forum using my original account info, no problem.

w0rdzz
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Re: CANNOT activate MySteinberg!

Post by w0rdzz »

Hey, im also a victim of that issue, I want to activate my account to download Cubase and im not recieving any email actiavation.
Need help here please.

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