Cubase exits without writing crash dump files...

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mart
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9.5.30 crash without a dump file on Windows 10

Post by mart »

Twice today working on a track Cubase disappeared in the blink of an eye. As fast a crash as I've ever seen it do on any other version.

Looked in the Dump files just now and there is none for either of todays crashes. Any ideas?

regards

Martin
Windows 10 Build 1909 , Gigabyte x58 Soc FORCE, 16gb Ddr4 RAM, Intel 5930x, Cubase 10.5, Dorico 3.5 UAD-2 PCIe (1 x OCTO & 2 x Quad ), Protools 12.7, Vienna Ensemble Pro 7 with 32gb Slave PC.

Martin.Jirsak
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Re: 9.5.30 crash without a dump file on Windows 10

Post by Martin.Jirsak »

Hi,

Unfortunately hard to guess, if there is no crash dump. What was your last step? Or at least an area you worked on?
Martin Jirsak
How to show notes of the chord/scale only
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mart
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Re: 9.5.30 crash without a dump file on Windows 10

Post by mart »

It happened so quickly both times I can't even remember but the same breed of crash twice. Let's see over the next few days. No one else seeing this today on 9.5.30?
Windows 10 Build 1909 , Gigabyte x58 Soc FORCE, 16gb Ddr4 RAM, Intel 5930x, Cubase 10.5, Dorico 3.5 UAD-2 PCIe (1 x OCTO & 2 x Quad ), Protools 12.7, Vienna Ensemble Pro 7 with 32gb Slave PC.

leonardm
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Cubase exits without writing crash dump files...

Post by leonardm »

Hi there,

I did not have much time to enjoy the new Pro 9.5.30..

Since last week (~may 30th), while I am working, Cubase exits without warning. No crash dump file. Many times a day.

I have tried everything :
- reset preferences
- updates for the whole PC (drivers, softwares, plugins, even the bios)
- tried without my second screen, without my UR824 (using the onboard realtek), without the UAD quad, even without the mouse (using the trackpad), without iLok
It was still crashing randomly. Even when I was away from keyboard making a coffee !

And at last, yesterday, I reinstalled Win 10 from scratch with all the softwares / plugins / etc. Took me the whole day..
I thought that it was solved because today, it worked fine until... some minutes ago.

What can I do ? What did I miss ? "Help Steinies ! You are my only hope !"
Leonard Mule, sound engineer / producer
www.poissonbarbu.com / www.leonardmule.com
Cubase Pro + Win 10 (both last update)

leonardm
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Re: 9.5.30 crash without a dump file on Windows 10

Post by leonardm »

Hi Martin,
Same here ! Last week, Cubase started to crash while I was working, many times a day. (and without dump files)
Have you solved it ?
Leonard Mule, sound engineer / producer
www.poissonbarbu.com / www.leonardmule.com
Cubase Pro + Win 10 (both last update)

Martin.Jirsak
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Re: 9.5.30 crash without a dump file on Windows 10

Post by Martin.Jirsak »

Hi,

Really hard to say, if there is no crash dump.

What happened last week? Any system (Windows) update? Any plug-in update?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

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leonardm
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Re: 9.5.30 crash without a dump file on Windows 10

Post by leonardm »

Hi Martin (Jirsak) : except regular windows updates, I did not notice anything special. Do you know any special monitoring tool to help me to scan Cubase's activity during its execution ?
Leonard Mule, sound engineer / producer
www.poissonbarbu.com / www.leonardmule.com
Cubase Pro + Win 10 (both last update)

Martin.Jirsak
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Re: Cubase exits without writing crash dump files...

Post by Martin.Jirsak »

Hi,

I'm sorry, I'm not Windows expert. As far as I know, you can make a memory print from the task manager. It's a big file, because it contains the whole memory data. But question is, if there will be any info about Cubase in the memory, when Cubase is already down.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

robertplatinum
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Re: Cubase exits without writing crash dump files...

Post by robertplatinum »

It's been happening to me too.
Dell
Intel i7-8700 Running at 4.3ghz
16 gigs ram
Windows 10 64 bit
Nvidia GeForce GTX 1070

mart
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Re: Cubase exits without writing crash dump files...

Post by mart »

I can say that this sudden crash hasnt happened me too much since...
Windows 10 Build 1909 , Gigabyte x58 Soc FORCE, 16gb Ddr4 RAM, Intel 5930x, Cubase 10.5, Dorico 3.5 UAD-2 PCIe (1 x OCTO & 2 x Quad ), Protools 12.7, Vienna Ensemble Pro 7 with 32gb Slave PC.

exponentialunicorns
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Re: Cubase exits without writing crash dump files...

Post by exponentialunicorns »

yes this happens to me to, while im working cubase 9.5.30 will suddenly freeze for a few seconds and then crash, as in it will be gone, i cannot work ilike this and am having issues will all my projects, new and olds ones.

Please help resolve tgis, it is holding my entire work and i cannot continue until it is resolved.

My system is
windows 10 - 64 bit
8 gb ram
Dell inspiron laptop i7 processor

Martin.Jirsak
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Re: Cubase exits without writing crash dump files...

Post by Martin.Jirsak »

Hi,

Have you tried to trash Cubase preferences, please?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

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macOS (last update)

leonardm
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Re: Cubase exits without writing crash dump files...

Post by leonardm »

Please Martin, what does this crash dump file tell you ?
Cubase 9.5.30.192 64bit 2018.6.9 21.10.zip
(133.23 KiB) Downloaded 72 times
Leonard Mule, sound engineer / producer
www.poissonbarbu.com / www.leonardmule.com
Cubase Pro + Win 10 (both last update)

exponentialunicorns
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Re: Cubase exits without writing crash dump files...

Post by exponentialunicorns »

Martin.Jirsak wrote:
Sat Jun 09, 2018 7:00 am
Hi,

Have you tried to trash Cubase preferences, please?
Hey I have reverted back to 9.5 from 9.5.3, and it only somewhat helps, but doesn't crash as quickly like before, but crashes none the less, there is now a longer gap of time before each crash finally happens, But the last time it crashed it did manage to create the dump file, will you have a look at it and tell me what you feel is happening.
Thank You.

My system is
windows 10 - 64 bit
8 gb ram
Dell inspiron laptop i7 processor
Attachments
Cubase 9.5.0.55 64bit 2018.6.10 19.34.rar
cubase dump file (zipped)
(194.22 KiB) Downloaded 65 times

Martin.Jirsak
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Re: Cubase exits without writing crash dump files...

Post by Martin.Jirsak »

Hi,

I'm sorry, this crashes comes from Cubase 9.5.0. This exact crash has been fixed in one of the update already.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

leonardm
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Re: Cubase exits without writing crash dump files...

Post by leonardm »

Hi Martin, sorry but who are you talking to ? exponentialunicorns or me ?
Leonard Mule, sound engineer / producer
www.poissonbarbu.com / www.leonardmule.com
Cubase Pro + Win 10 (both last update)

Martin.Jirsak
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Re: Cubase exits without writing crash dump files...

Post by Martin.Jirsak »

Hi leonardm,

Sorry, the previous message was addressed to exponentialunicorns.

Your crash seems to be in UAD. Make sure you have the very latest UAD software installed, please.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

leonardm
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Re: Cubase exits without writing crash dump files...

Post by leonardm »

Ok, bizarre ! My UAD satellite device was not connected : I was in a train between Paris and Nantes :-) And I have the latest one.

Anyway, I would like to inform you all that I have turned off my second graphic video card (NVidia GTX880M) and Cubase is working fine until now : 7 hours running without crashing ! (except for the only crash dump I sent, maybe linked, like Martin Jirsak said, to an UAD failure).
Leonard Mule, sound engineer / producer
www.poissonbarbu.com / www.leonardmule.com
Cubase Pro + Win 10 (both last update)

sam_m
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Re: Cubase exits without writing crash dump files...

Post by sam_m »

hi there.
having similar issues with latest cubase 9.5 pro crashing all the time. i was unable to open dmp files to be able to identify the crashing plugin.

the SOLUTION i found was:

in windows 10 there is a report for problems function:
Path: Control Panel\All Control Panel Items\Security and Maintenance\Problem Reports

also you can access it by 'search bar' by just writing ''problem reports' and selecting ''view all problem reports''

then go to cubase and right click on various reports and select ''view technical details''

then check the ''Fault Module Name'' to see the crashing fact (can be a vst). Try to remove it and restart your cubase (restart of pc might needed before and after removal).

hope to help someone :)

robertplatinum
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Re: Cubase exits without writing crash dump files...

Post by robertplatinum »

sam_m wrote:
Tue Jun 12, 2018 4:34 pm
hi there.
having similar issues with latest cubase 9.5 pro crashing all the time. i was unable to open dmp files to be able to identify the crashing plugin.

the SOLUTION i found was:

in windows 10 there is a report for problems function:
Path: Control Panel\All Control Panel Items\Security and Maintenance\Problem Reports

also you can access it by 'search bar' by just writing ''problem reports' and selecting ''view all problem reports''

then go to cubase and right click on various reports and select ''view technical details''

then check the ''Fault Module Name'' to see the crashing fact (can be a vst). Try to remove it and restart your cubase (restart of pc might needed before and after removal).

hope to help someone :)
Thanks to your info, I've been able to identify the Weiss MM-1 Softube Plugin as the source of my crashes. Also Cubase Pro 9.5.2 and 9.5.3 crashes without writing crash dumps for me.
Dell
Intel i7-8700 Running at 4.3ghz
16 gigs ram
Windows 10 64 bit
Nvidia GeForce GTX 1070

harrisone1
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Re: Cubase exits without writing crash dump files...

Post by harrisone1 »

hey guys, ive been having the same sort of thing happening. pretty much every time with the exception of a few i press play on a project then cubase freezes then exits with no crash dump file, ive reinstalled it, used an audio interface, started it in safe mode even added another 8gb of ram to my computer. no luck so far.
i checked the problem details and it says the faulth module name is graphics2d.ll
im runing windows 10 with i7.
any ideas?

jmccaul17
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Re: Cubase exits without writing crash dump files...

Post by jmccaul17 »

I had my Cubase closing regularly without warning. I changed my graphics card driver to the standard windows driver and now all stable.
Cubase Artist 9.5.50 UR22 Mk 2 Halion Sonic 3 Nektar LX49 Keyboard PC SPEC - CPU: AMD Ryzen 5 2400G Motherboard: ASRock AB350 Pro4 RAM: 16GB DDR4-2400 (2 X 8GB) Storage 1: 256GB SSD Storage 2: 2TB HDD Windows 10

fiddler2007
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Re: Cubase exits without writing crash dump files...

Post by fiddler2007 »

same with me ....

Martin.Jirsak
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Re: Cubase exits without writing crash dump files...

Post by Martin.Jirsak »

fiddler2007 wrote:
Sun Oct 21, 2018 3:07 pm
same with me ....
Hi,

Is even the result with the graphic card the same?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

fiddler2007
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Re: Cubase exits without writing crash dump files...

Post by fiddler2007 »

I had no problems with the Microsoft graphics driver (AMD RADEON R7 360).
I re installed the latest factory drivers, after reading on some gamers site to ENABLE mouse trails, adjusted to low.
This was in relation to audio stutters increasing over time. It seems that for graphics all VSbasics an DotNET 4.7.2 are a must do.

It seems it works now, but at the same time i installed the 9.5.40 update ....

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