Dorico 2 Pro - cannot get video import to work

Ah well, this is the thing, it’s all working again now so I’m not sure me sending you the Dorico file will help that much as I replaced the original video with a newly encoded version. however I can if you like. It does use quite a few third party plugins (Kontakt and Engine mainly) and Noteperformer 3 as well though.

The file for the previous cue I was working on (which had similar issues to begin with) does still have the filename for the original video attached although the file itself has since been deleted, I could send that instead.