Dorico 2 Pro - cannot get video import to work

Terry_Jones · July 20, 2018, 8:41pm

Ulf:

Terry Jones:

The ones that do attach to a project do not seem to want to play at all, in fact I just end up with a blank video window that I can’t bring to the front of the project and which appears to be completely white:

Screenshot 2018-06-23 23.50.27.png

Hi Terry,
pretty late, but it is just now that I read this thread. Looking at the screenshot, I think this is the same issue that I am sometimes running into. On the taskbar the video window gets shown as a small preview, but it does not appear on the screen, because it is shifted off-screen outside of the visible area. How it gets there? I have no idea, but this is how I get it back:

Hover with the mouse over the Dorico icon in the taskbar, so that the small preview video window appears. Move the mouse to the middle of it and do a right click. From the then appearing context menu choose ‘Move’. The mouse cursor will change to an arrow pointing into all 4 directions (and will move somewhere to the edge of the screen). Now, press one of the cursor keys (up, down, left or right), but only once. The cursor shape will then change back to normal, but if you now move the mouse, the video window’s position will follow the mouse cursor. Position it at a convenient location, make one left-click and the video window will stay.

Hope this helps.

Hi Ulf,

Cheers, that’s very interesting and yes that certainly what appears to be what’s happening in my case when it does go wrong, I’ll keep that one in mind if I run into the issue again.

Terry