Cubase exits without writing crash dump files...

Use this forum for an overview of issues and to report new ones.
Post Reply
mart
Member
Posts: 734
Joined: Sun Jan 30, 2011 10:21 pm
Contact:

9.5.30 crash without a dump file on Windows 10

Post by mart » Thu May 24, 2018 8:31 pm

Twice today working on a track Cubase disappeared in the blink of an eye. As fast a crash as I've ever seen it do on any other version.

Looked in the Dump files just now and there is none for either of todays crashes. Any ideas?

regards

Martin
Windows 10 Build 1909 , Gigabyte x58 Soc FORCE, 16gb Ddr4 RAM, Intel 5930x, Cubase 10.5, Dorico 3 UAD-2 PCIe (1 x OCTO & 1 x Quad ), Protools 12.7, Vienna Ensemble Pro 7 with 32gb Slave PC.

Martin.Jirsak
Forum Elder
Posts: 22067
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: 9.5.30 crash without a dump file on Windows 10

Post by Martin.Jirsak » Thu May 24, 2018 9:33 pm

Hi,

Unfortunately hard to guess, if there is no crash dump. What was your last step? Or at least an area you worked on?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

mart
Member
Posts: 734
Joined: Sun Jan 30, 2011 10:21 pm
Contact:

Re: 9.5.30 crash without a dump file on Windows 10

Post by mart » Thu May 24, 2018 10:37 pm

It happened so quickly both times I can't even remember but the same breed of crash twice. Let's see over the next few days. No one else seeing this today on 9.5.30?
Windows 10 Build 1909 , Gigabyte x58 Soc FORCE, 16gb Ddr4 RAM, Intel 5930x, Cubase 10.5, Dorico 3 UAD-2 PCIe (1 x OCTO & 1 x Quad ), Protools 12.7, Vienna Ensemble Pro 7 with 32gb Slave PC.

leonardm
Junior Member
Posts: 112
Joined: Thu Apr 11, 2013 11:06 am
Location: France
Contact:

Cubase exits without writing crash dump files...

Post by leonardm » Tue Jun 05, 2018 9:30 pm

Hi there,

I did not have much time to enjoy the new Pro 9.5.30..

Since last week (~may 30th), while I am working, Cubase exits without warning. No crash dump file. Many times a day.

I have tried everything :
- reset preferences
- updates for the whole PC (drivers, softwares, plugins, even the bios)
- tried without my second screen, without my UR824 (using the onboard realtek), without the UAD quad, even without the mouse (using the trackpad), without iLok
It was still crashing randomly. Even when I was away from keyboard making a coffee !

And at last, yesterday, I reinstalled Win 10 from scratch with all the softwares / plugins / etc. Took me the whole day..
I thought that it was solved because today, it worked fine until... some minutes ago.

What can I do ? What did I miss ? "Help Steinies ! You are my only hope !"
Leonard Mule, sound engineer / producer
www.poissonbarbu.com / www.leonardmule.com
Cubase Pro + Win 10 (both last update)

leonardm
Junior Member
Posts: 112
Joined: Thu Apr 11, 2013 11:06 am
Location: France
Contact:

Re: 9.5.30 crash without a dump file on Windows 10

Post by leonardm » Tue Jun 05, 2018 9:39 pm

Hi Martin,
Same here ! Last week, Cubase started to crash while I was working, many times a day. (and without dump files)
Have you solved it ?
Leonard Mule, sound engineer / producer
www.poissonbarbu.com / www.leonardmule.com
Cubase Pro + Win 10 (both last update)

Martin.Jirsak
Forum Elder
Posts: 22067
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: 9.5.30 crash without a dump file on Windows 10

Post by Martin.Jirsak » Wed Jun 06, 2018 10:22 am

Hi,

Really hard to say, if there is no crash dump.

What happened last week? Any system (Windows) update? Any plug-in update?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

leonardm
Junior Member
Posts: 112
Joined: Thu Apr 11, 2013 11:06 am
Location: France
Contact:

Re: 9.5.30 crash without a dump file on Windows 10

Post by leonardm » Wed Jun 06, 2018 11:47 am

Hi Martin (Jirsak) : except regular windows updates, I did not notice anything special. Do you know any special monitoring tool to help me to scan Cubase's activity during its execution ?
Leonard Mule, sound engineer / producer
www.poissonbarbu.com / www.leonardmule.com
Cubase Pro + Win 10 (both last update)

Martin.Jirsak
Forum Elder
Posts: 22067
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Cubase exits without writing crash dump files...

Post by Martin.Jirsak » Wed Jun 06, 2018 4:09 pm

Hi,

I'm sorry, I'm not Windows expert. As far as I know, you can make a memory print from the task manager. It's a big file, because it contains the whole memory data. But question is, if there will be any info about Cubase in the memory, when Cubase is already down.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

robertplatinum
New Member
Posts: 13
Joined: Fri Sep 05, 2014 7:21 am
Location: North Carolina
Contact:

Re: Cubase exits without writing crash dump files...

Post by robertplatinum » Wed Jun 06, 2018 7:12 pm

It's been happening to me too.
HP Pavillion
Intel i7-4770 3.4ghz
12 gigs ram
Windows 10 64 bit

mart
Member
Posts: 734
Joined: Sun Jan 30, 2011 10:21 pm
Contact:

Re: Cubase exits without writing crash dump files...

Post by mart » Fri Jun 08, 2018 6:15 pm

I can say that this sudden crash hasnt happened me too much since...
Windows 10 Build 1909 , Gigabyte x58 Soc FORCE, 16gb Ddr4 RAM, Intel 5930x, Cubase 10.5, Dorico 3 UAD-2 PCIe (1 x OCTO & 1 x Quad ), Protools 12.7, Vienna Ensemble Pro 7 with 32gb Slave PC.

exponentialunicorns
New Member
Posts: 2
Joined: Fri Jun 08, 2018 8:15 pm
Contact:

Re: Cubase exits without writing crash dump files...

Post by exponentialunicorns » Fri Jun 08, 2018 8:21 pm

yes this happens to me to, while im working cubase 9.5.30 will suddenly freeze for a few seconds and then crash, as in it will be gone, i cannot work ilike this and am having issues will all my projects, new and olds ones.

Please help resolve tgis, it is holding my entire work and i cannot continue until it is resolved.

My system is
windows 10 - 64 bit
8 gb ram
Dell inspiron laptop i7 processor

Martin.Jirsak
Forum Elder
Posts: 22067
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Cubase exits without writing crash dump files...

Post by Martin.Jirsak » Sat Jun 09, 2018 7:00 am

Hi,

Have you tried to trash Cubase preferences, please?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

leonardm
Junior Member
Posts: 112
Joined: Thu Apr 11, 2013 11:06 am
Location: France
Contact:

Re: Cubase exits without writing crash dump files...

Post by leonardm » Sat Jun 09, 2018 10:47 pm

Please Martin, what does this crash dump file tell you ?
Cubase 9.5.30.192 64bit 2018.6.9 21.10.zip
(133.23 KiB) Downloaded 67 times
Leonard Mule, sound engineer / producer
www.poissonbarbu.com / www.leonardmule.com
Cubase Pro + Win 10 (both last update)

exponentialunicorns
New Member
Posts: 2
Joined: Fri Jun 08, 2018 8:15 pm
Contact:

Re: Cubase exits without writing crash dump files...

Post by exponentialunicorns » Sun Jun 10, 2018 3:12 pm

Martin.Jirsak wrote:
Sat Jun 09, 2018 7:00 am
Hi,

Have you tried to trash Cubase preferences, please?
Hey I have reverted back to 9.5 from 9.5.3, and it only somewhat helps, but doesn't crash as quickly like before, but crashes none the less, there is now a longer gap of time before each crash finally happens, But the last time it crashed it did manage to create the dump file, will you have a look at it and tell me what you feel is happening.
Thank You.

My system is
windows 10 - 64 bit
8 gb ram
Dell inspiron laptop i7 processor
Attachments
Cubase 9.5.0.55 64bit 2018.6.10 19.34.rar
cubase dump file (zipped)
(194.22 KiB) Downloaded 62 times

Martin.Jirsak
Forum Elder
Posts: 22067
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Cubase exits without writing crash dump files...

Post by Martin.Jirsak » Mon Jun 11, 2018 9:34 am

Hi,

I'm sorry, this crashes comes from Cubase 9.5.0. This exact crash has been fixed in one of the update already.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

leonardm
Junior Member
Posts: 112
Joined: Thu Apr 11, 2013 11:06 am
Location: France
Contact:

Re: Cubase exits without writing crash dump files...

Post by leonardm » Mon Jun 11, 2018 10:37 am

Hi Martin, sorry but who are you talking to ? exponentialunicorns or me ?
Leonard Mule, sound engineer / producer
www.poissonbarbu.com / www.leonardmule.com
Cubase Pro + Win 10 (both last update)

Martin.Jirsak
Forum Elder
Posts: 22067
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Cubase exits without writing crash dump files...

Post by Martin.Jirsak » Mon Jun 11, 2018 10:48 am

Hi leonardm,

Sorry, the previous message was addressed to exponentialunicorns.

Your crash seems to be in UAD. Make sure you have the very latest UAD software installed, please.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

leonardm
Junior Member
Posts: 112
Joined: Thu Apr 11, 2013 11:06 am
Location: France
Contact:

Re: Cubase exits without writing crash dump files...

Post by leonardm » Mon Jun 11, 2018 11:22 am

Ok, bizarre ! My UAD satellite device was not connected : I was in a train between Paris and Nantes :-) And I have the latest one.

Anyway, I would like to inform you all that I have turned off my second graphic video card (NVidia GTX880M) and Cubase is working fine until now : 7 hours running without crashing ! (except for the only crash dump I sent, maybe linked, like Martin Jirsak said, to an UAD failure).
Leonard Mule, sound engineer / producer
www.poissonbarbu.com / www.leonardmule.com
Cubase Pro + Win 10 (both last update)

sam_m
New Member
Posts: 5
Joined: Fri Jun 08, 2018 3:47 pm
Contact:

Re: Cubase exits without writing crash dump files...

Post by sam_m » Tue Jun 12, 2018 4:34 pm

hi there.
having similar issues with latest cubase 9.5 pro crashing all the time. i was unable to open dmp files to be able to identify the crashing plugin.

the SOLUTION i found was:

in windows 10 there is a report for problems function:
Path: Control Panel\All Control Panel Items\Security and Maintenance\Problem Reports

also you can access it by 'search bar' by just writing ''problem reports' and selecting ''view all problem reports''

then go to cubase and right click on various reports and select ''view technical details''

then check the ''Fault Module Name'' to see the crashing fact (can be a vst). Try to remove it and restart your cubase (restart of pc might needed before and after removal).

hope to help someone :)

robertplatinum
New Member
Posts: 13
Joined: Fri Sep 05, 2014 7:21 am
Location: North Carolina
Contact:

Re: Cubase exits without writing crash dump files...

Post by robertplatinum » Tue Jun 19, 2018 1:21 am

sam_m wrote:
Tue Jun 12, 2018 4:34 pm
hi there.
having similar issues with latest cubase 9.5 pro crashing all the time. i was unable to open dmp files to be able to identify the crashing plugin.

the SOLUTION i found was:

in windows 10 there is a report for problems function:
Path: Control Panel\All Control Panel Items\Security and Maintenance\Problem Reports

also you can access it by 'search bar' by just writing ''problem reports' and selecting ''view all problem reports''

then go to cubase and right click on various reports and select ''view technical details''

then check the ''Fault Module Name'' to see the crashing fact (can be a vst). Try to remove it and restart your cubase (restart of pc might needed before and after removal).

hope to help someone :)
Thanks to your info, I've been able to identify the Weiss MM-1 Softube Plugin as the source of my crashes. Also Cubase Pro 9.5.2 and 9.5.3 crashes without writing crash dumps for me.
HP Pavillion
Intel i7-4770 3.4ghz
12 gigs ram
Windows 10 64 bit

harrisone1
New Member
Posts: 1
Joined: Wed Oct 03, 2018 2:31 pm
Contact:

Re: Cubase exits without writing crash dump files...

Post by harrisone1 » Thu Oct 04, 2018 2:06 pm

hey guys, ive been having the same sort of thing happening. pretty much every time with the exception of a few i press play on a project then cubase freezes then exits with no crash dump file, ive reinstalled it, used an audio interface, started it in safe mode even added another 8gb of ram to my computer. no luck so far.
i checked the problem details and it says the faulth module name is graphics2d.ll
im runing windows 10 with i7.
any ideas?

jmccaul17
New Member
Posts: 24
Joined: Sun Sep 23, 2018 12:33 pm
Contact:

Re: Cubase exits without writing crash dump files...

Post by jmccaul17 » Fri Oct 05, 2018 8:47 am

I had my Cubase closing regularly without warning. I changed my graphics card driver to the standard windows driver and now all stable.
Cubase Artist 9.5.50 UR22 Mk 2 Halion Sonic 3 Nektar LX49 Keyboard PC SPEC - CPU: AMD Ryzen 5 2400G Motherboard: ASRock AB350 Pro4 RAM: 16GB DDR4-2400 (2 X 8GB) Storage 1: 256GB SSD Storage 2: 2TB HDD Windows 10

fiddler2007
Member
Posts: 252
Joined: Mon Oct 14, 2013 8:06 am
Contact:

Re: Cubase exits without writing crash dump files...

Post by fiddler2007 » Sun Oct 21, 2018 3:07 pm

same with me ....

Martin.Jirsak
Forum Elder
Posts: 22067
Joined: Sun Mar 20, 2011 3:52 pm
Contact:

Re: Cubase exits without writing crash dump files...

Post by Martin.Jirsak » Sun Oct 21, 2018 3:23 pm

fiddler2007 wrote:
Sun Oct 21, 2018 3:07 pm
same with me ....
Hi,

Is even the result with the graphic card the same?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

fiddler2007
Member
Posts: 252
Joined: Mon Oct 14, 2013 8:06 am
Contact:

Re: Cubase exits without writing crash dump files...

Post by fiddler2007 » Tue Oct 23, 2018 9:49 am

I had no problems with the Microsoft graphics driver (AMD RADEON R7 360).
I re installed the latest factory drivers, after reading on some gamers site to ENABLE mouse trails, adjusted to low.
This was in relation to audio stutters increasing over time. It seems that for graphics all VSbasics an DotNET 4.7.2 are a must do.

It seems it works now, but at the same time i installed the 9.5.40 update ....

Post Reply

Return to “Issues”

Who is online

Users browsing this forum: No registered users and 2 guests