I am not paid to be the beta tester

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P_S_
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I am not paid to be the beta tester

Post by P_S_ » Wed Dec 05, 2018 12:43 am

I am not paid to be the beta tester - I want the money back!

fizbin
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Re: I am not paid to be the beta tester

Post by fizbin » Wed Dec 05, 2018 12:44 am

Me too. Can't open any of my old projects. I don't have time to troubleshoot what I thought I had paid Steinberg to troubleshoot for me.
Cubase 9.5 / Windows 10 / Focusrite Scarlett 2i2 / 20i18 + OctoPre variously

jackhinson
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Re: I am not paid to be the beta tester

Post by jackhinson » Thu Dec 06, 2018 5:17 am

I will agree, it has been a long time since I have seen any update to any program that has gone as sideways as 10 pro. I am truly disappointed. Please fix or start giving back $$$.

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Re: I am not paid to be the beta tester

Post by x-pander » Thu Dec 06, 2018 5:31 am

I wouldnt mind a fix asap, like NOW.

bassbill
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Re: I am not paid to be the beta tester

Post by bassbill » Sat Dec 08, 2018 8:11 am

Why not refund everybody and come back whenever the software is ready? Next Chrismas maybe???

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Re: I am not paid to be the beta tester

Post by ResonantMind » Sat Dec 08, 2018 8:20 am

Beta testers typically aren't paid.

mitchiemasha
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Re: I am not paid to be the beta tester

Post by mitchiemasha » Sat Dec 08, 2018 4:54 pm

But if people were... Cubase would cost a lot more. You are paid in the savings on the price tag.
W10, CP10, i7 9700k OC 5.0, Noctua NH-U9S, MSI z390, 16Gb 3000Mhz DDR4, PCIe NVME 970 Pro, AC-1 Carillon Case, Be Quiet SP11, Virus TI (Integrated), Yamaha CS2x (Custom Mapped), Novation Stations, Nord Rack 2, JV1080, 2x Presonus Firestudio, Dynaudio BM5's mkII & Eve SC305's.

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Re: I am not paid to be the beta tester

Post by L8Night » Sun Dec 09, 2018 1:47 pm

I almost moved up from 9.5 and thought I'd wait to see how bad the bugs were. I'm seeing way to many complaints like this thread and am glad I didnt waste the $150 to upgrade.

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Re: I am not paid to be the beta tester

Post by mitchiemasha » Sun Dec 09, 2018 2:57 pm

L8Night wrote:
Sun Dec 09, 2018 1:47 pm
waste
I wouldn't consider $150 to help fund the development, improvement and guaranty it's continual existence a 'waste'.
W10, CP10, i7 9700k OC 5.0, Noctua NH-U9S, MSI z390, 16Gb 3000Mhz DDR4, PCIe NVME 970 Pro, AC-1 Carillon Case, Be Quiet SP11, Virus TI (Integrated), Yamaha CS2x (Custom Mapped), Novation Stations, Nord Rack 2, JV1080, 2x Presonus Firestudio, Dynaudio BM5's mkII & Eve SC305's.

-steve-
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Re: I am not paid to be the beta tester

Post by -steve- » Sun Dec 09, 2018 3:05 pm

People are more likely to register their discontent than their happiness on the interwebs, so it's probably not a reliable barometer of how well the software is working.
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Re: I am not paid to be the beta tester

Post by PeppaPig » Sun Dec 09, 2018 5:08 pm

L8Night wrote:
Sun Dec 09, 2018 1:47 pm
I almost moved up from 9.5 and thought I'd wait to see how bad the bugs were. I'm seeing way to many complaints like this thread and am glad I didnt waste the $150 to upgrade.
Yep, I had a feeling 10 was going to be a dog's dinner - gonna wait 'til they finish it.
Cubase Pro 10.00.40, 9.5, Pro9.0.20. WaveLab 9 EL. UA Apollo Quad FW, UA PCI Octo, UA Satelite Quad, Adam T5V, Golden Audio pre73 DLX, Behringer ADA8200, Joe Meek AC3, Intel i7 6850x@4.2Ghz (6C/12T), Asus x99 Deluxe II, AMD 6450 HD, Windows 10 Pro, Samsung 860 and 850 SSDs, 64Gb RAM - Melodyne Studio, Komplete ultimate 11, Halion 6, GA,GA2,GA3,GA4 (+sp), OZ6, OZ7, OZ8 adv, Neutron Adv, BFD3, SoundToys rack, Panorama P1, M-Audio Oxygen, Yamaha YPP55 - outboard: PRO VLAII, Digitech Time machine RDS4000, 1950s Ferrograph Series 5, Mics: AKG C1000S, Rode NT2A and M5 pair, SE2200A, SE X1R, Fame-VT67 (cheap valve U67 clone), Heil PR20&PR22, Behringer Mic2200 used for reamping with a bit of nastiness!

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Re: I am not paid to be the beta tester

Post by Rockefeller313 » Sun Dec 09, 2018 5:38 pm

If I open Softube, Antares or Slate Digital stuff -> crash
If I open an old proyect -> crash
If I select Windows 8 compatibility to solve these problems -> disk overloads when playing audio + eLicenser problems

If I pay for a professional DAW -> I want a profressional DAW

Try to make all the features work properly before adding new ones.

Shame.
Last edited by Rockefeller313 on Sun Dec 09, 2018 5:50 pm, edited 2 times in total.

P_S_
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Re: I am not paid to be the beta tester

Post by P_S_ » Sun Dec 09, 2018 5:41 pm

-steve- wrote:
Sun Dec 09, 2018 3:05 pm
People are more likely to register their discontent than their happiness on the interwebs, so it's probably not a reliable barometer of how well the software is working.
This is definitely true, but so what???
- I've been working on the Cubase program since its beginning - the Atari version.
- I use it professionally in the studio for every day use
And now, only after buying the new [10] version I encounter SO MANY problems like never before [problems described by other this forum users - so I think it would be no use to desribe them by myself]
But Steinberg policy - NO REACTION to such amount problems - it's like A BIG F*CK to us :(

Lack of general reaction to such a large amount of described problems - THIS THE MAIN ISSUE here.

'Happy' -STEVE- wrote about my "need to register my discontent than my happiness" - yes Steve - THIS IS THE PROBLEM of a guy like me who bought the upgrade, 'wanted to be happy' - but everyday I find crashes or other strange Cubase behaviors DURING the session with my clients. My clients don't understand what we are talking about on this forum - they just pay me for the job done. And the most important thing - they just don't care - they only want me to do my job on time.

So Steinnberg - I don't care; I paid and I want at least the information - when YOU WILL DO YOUR JOB DONE and give us the fixed version!

the INFORMATION - is the KEY word

Rockefeller313
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Re: I am not paid to be the beta tester

Post by Rockefeller313 » Sun Dec 09, 2018 5:47 pm

-steve- wrote:
Sun Dec 09, 2018 3:05 pm
People are more likely to register their discontent than their happiness on the interwebs, so it's probably not a reliable barometer of how well the software is working.
You can do two things:
1. Dodge the complaints, think your DAW is a professional product and fool yourself.
2. Solve the bugs and stop avoiding the more than justified complaints of your customers.

Choose your option and I'll choose mine when you release the next update in 2019.
I am not a beta tester and I don't pretend to be either.

-steve-
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Re: I am not paid to be the beta tester

Post by -steve- » Sun Dec 09, 2018 7:54 pm

P_S_ wrote:
Sun Dec 09, 2018 5:41 pm
-steve- wrote:
Sun Dec 09, 2018 3:05 pm
People are more likely to register their discontent than their happiness on the interwebs, so it's probably not a reliable barometer of how well the software is working.
This is definitely true, but so what???
I was responding to a post above mine:
I almost moved up from 9.5 and thought I'd wait to see how bad the bugs were. I'm seeing way to many complaints like this thread and am glad I didnt waste the $150 to upgrade.
Note that Steinberg employees have that bit of info displayed in their sig or profile, which I don't, so yelling at me will not help. ;) I've been using Cubase for a couple decades, and participating here for half as long... upon each release there is an outpouring of complaints from early adopters, smaller threads with folks saying how well they're getting on with the update, a topic calling on folks to be wise and not try to do production work in the new point-zero update, till they see what it breaks in their workflow, and somebody saying what I'm saying now. It's as predictable as gravity.

It's perfectly fine, this is a customer forum, and people should feel 'safe' posting complaints, and the company should listen. And that's what I have to say about this. :D
independent manufacturer rep
cubase pro, nuendo, and dorico pro; latest versions
windows pro 10 | i7-3770k | ga-77x-ud5h | 32 Gb | UR-RT2 | k-mix audio interface
hp spectre x360 2018 | 16 Gb

Rockefeller313
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Re: I am not paid to be the beta tester

Post by Rockefeller313 » Sun Dec 09, 2018 8:18 pm

Well... I'm installing 9.5 now

How much time is left to receive an update approximately?

P_S_
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Re: I am not paid to be the beta tester

Post by P_S_ » Sun Dec 09, 2018 9:10 pm

to -STEVE-

As I said: INFORMATION is the KEY word.
There has never been such a flood of bugs before.
And this is the field where Steinberg failed all along the line.
So many dissatisfied customers waiting for the news about the maintenance update...
I have been running my business for 25 years - so I am aware that such behavior may lead to customer loss and company collapse. It seems to me that Steinberg does not know such obvious things...
Very disappointing.
All the more that I persuaded about 30 fellow musicians to buy Cubase.
:(

-steve-
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Re: I am not paid to be the beta tester

Post by -steve- » Sun Dec 09, 2018 9:16 pm

P_S_ wrote:
Sun Dec 09, 2018 9:10 pm
to -STEVE-

As I said: INFORMATION is the KEY word.
There has never been such a flood of bugs before.
And this is the field where Steinberg failed all along the line.
So many dissatisfied customers waiting for the news about the maintenance update...
I have been running my business for 25 years - so I am aware that such behavior may lead to customer loss and company collapse. It seems to me that Steinberg does not know such obvious things...
Very disappointing.
All the more that I persuaded about 30 fellow musicians to buy Cubase.
:(
:?
independent manufacturer rep
cubase pro, nuendo, and dorico pro; latest versions
windows pro 10 | i7-3770k | ga-77x-ud5h | 32 Gb | UR-RT2 | k-mix audio interface
hp spectre x360 2018 | 16 Gb

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Re: I am not paid to be the beta tester

Post by GGStudio » Mon Dec 10, 2018 3:13 pm

100% Agreed. I don't pay money to become a tester, I pay to buy working soft. Every version has come along with tons of bugs starting off version 1. Stupid as I'm still sticked with cubase - but from 15 years experience this is the worst version without any single actual upgrade, several things have been downgraded.

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Re: I am not paid to be the beta tester

Post by ha33y » Sun Dec 16, 2018 4:28 am

I have tried so hard to ignore all the bugs and many issues I faced with this upgrade but every day there are new problems.....I am not going to bother going through them all again as I have mentioned them many times in various threads, suffice to say that I too have been a faithful Cubase user for decades and I feel really let down by this latest version which to be honest, should never have hit he streets without a full- FULL- F U LL! proper test with different systems. Just feels like a rush job to get it out there and get some money in.

I still work every day with it but every day new problems come up, so much so, that I will have to go back to 9.5 as my projects are starting to suffer with the bugs, crashes, and so many other issues .
Steinberg/Yamaha have really stuffed all their customers (and themselves) with this one.
Judging by the amount of issues, they really have their work cut out for them as they have unleashed a myriad of worms from more than one can. This will be no easy fix and will take months even years to sort out, so don't hold your breath peeps.

I imagine if and when it is sorted, it will be a good software but for now, it needs to get back onto the drawing board and be re-written and ironed out as they have gone very much astray from what used to be the incredible and stable Cubase that I know and love.

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Re: I am not paid to be the beta tester

Post by Vaijj » Sun Dec 16, 2018 1:38 pm

I got a feeling that there are like a underground movement. Been faithful to cubase for my whole career and sure there has been times where upgrades been buggy and things havnt been that smooth. But back in the days at least they tried to give information and estimates etc. Bot the last decade its been on a down spiral. Seems like a lottery to get help by support, almost like they sit and pick the ones that have fast fixes but remain silent if there are real problems.

I had big expectation before this and even if i for the first time didnt upgrade on day one, I read the post about all problems people have with the upgrade i thought i how bad can i be. So u jumped on the BETA wagon and bought it.. AGAIN...

I could say, damn you never learn. Sure i can go back and continue to work with the last stable and working setup/version but thats not the problem here. The problem is when i company rely on the fan base to do the job for them. If all users didnt buy the upgrade i wonder how long Stenberg would last cause it seem pretty clear that their beta test team (if they have any other then all users), and developing team cant keep the time frame for each version. The timeline between a bug free version and the release of a new "upgrade" is becoming shorter and shorter.

There are so many things that i have suppressed because im in the cubase fan base, always talking about how good it is and so on, probably sold a 100 of them for Steinberg just by recommendations. But now im so sick and tired of this crap and it really hurts since i just bought HAlion 6 and upgraded to groove agent 5. And we all know how they work at this time.

The biggest pain is my personal work. Studio work i can always work in some other DAW to handle the situation cause there are options there. But for my personal songwriting it aint. I have hundreds of songs written over the years in cubase plus thousand short ideas. So moving to another DAW will take a lifetime to do. I take time with my songs and even if i dont sell or release all ideas it may still be useful to open up and add or remove musical ideas when they pop up in my head. And i will for sure not get coins im my pocket by doing workaround to get things working.

Im getting so damn angry when they cant even release something that is working with what people have done in the previous version. That should be mandatory and a good damn priority instead of implanting things that dont even work anyway. So im stuck, painted myself into a corner. So for the first time i really feel its time to move on and leave for something else. Its not good to get emotional if you wanna be creative and even worse if you need to a living from your music. Paying for fixing a company's flagship is just nuts..

Patience is one thing, stupidity is another. Sure "relax, they will sort it out" is something ive seen and heard before. AGAIN, that not the point. They need to look things over or they will loose their fan base, gradually. Saying that without knowing if they have grown in new sales or not but more and more people i talk to are unhappy over how things are handled by Steinberg.

I cant support this any longer cause i cant make a living as a paying beta tester. I will go back to the last working configuration and setup. Stop by from time to time to read up on whats going on. But buying new plugins or upgrades from Steinberg will stop from now on. At least until i can see that they actually cares about their users by responding and let people know whats going on. Right now they are like a 1 hour track of silence that you hope and wonder if you will be able to hear something on.

To bad, the company that thought i would be faithful to for my whole life aint the company i learnt to love. To many hits in the face is not healthy for a good relation.. well i shut up now.. just had to get things of my chest.. be safe all and good luck..

sonic74
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Re: I am not paid to be the beta tester

Post by sonic74 » Sun Dec 16, 2018 6:33 pm

Isn't it ironic how a Japanese company is a parent to a company that never feels ashamed no matter how they screw up.
Back to good old Cubase 9.5 / intel 5960x @ 4GHz / asus x99 deluxe / 64gb ddr4 @ 3000MHz / vst connect pro / vsl ensemble pro 5 / korg nanokontrol2 / spl 2control / behringer bcf-2000 / lynx aes-16e / lynx aurora 16vt / uad quad / neumann kh310 / genelec 8050a / too many plugins

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Re: I am not paid to be the beta tester

Post by Mustermann » Sun Dec 16, 2018 8:00 pm

I'll be waiting for first maintenance patch before I take the plunge then...

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Re: I am not paid to be the beta tester

Post by -steve- » Sun Dec 16, 2018 8:02 pm

Mustermann wrote:
Sun Dec 16, 2018 8:00 pm
I'll be waiting for first maintenance patch before I take the plunge then...
Always the best idea!
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windows pro 10 | i7-3770k | ga-77x-ud5h | 32 Gb | UR-RT2 | k-mix audio interface
hp spectre x360 2018 | 16 Gb

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Re: I am not paid to be the beta tester

Post by dezzo » Mon Dec 17, 2018 1:12 am

-steve- wrote:
Sun Dec 16, 2018 8:02 pm
Mustermann wrote:
Sun Dec 16, 2018 8:00 pm
I'll be waiting for first maintenance patch before I take the plunge then...
Always the best idea!
Same here. I'm very pragmatic when it comes to these things. Big version names come with bigger changes so i give them room to adjust. 9.5 works perfect here so no need to rush at all. Next 2 updates and i'm in !
Intel Core I7 5820k 3.30GHz, Asus X99 E WS, 64Gb Ram, Nvidia Quardo P400, Cubase 9.5, Win10
MacPro 2,8 GHz Quad Xeon (early 2008), 24 GB Ram, OSX 10.11.5, 1x ATI Radeon HD5770

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