VST Connect pro with Cubase 10

I have done my absolute best to follow the step by step guide but have failed to successfully set up a working remote session. Previously, the performer could hear the track but not his voice. Today, the exact opposite even though the metering could be clearly seen on the VST mixer. However, I am very bothered by the inconsistent terminology in the directions (i.e. things that don’t match version 10) as well as the assumptions about having read the manual. I am a very tech savvy individual and have engineered some rather successful recordings but, as a Pro Tools user, I find Cubase almost completely unintuitive. To make matters more difficult, I am dealing with an artist thousands of miles away who is not tech savvy at all. Again, I ask if anyone who understands all this would be willing to act as a test artist. We could be on Skype while helping walk me through the set up problems. Thank you