Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

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Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Post by xiaomen2 » Sun Jan 27, 2019 4:47 pm

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jaslan
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Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Post by jaslan » Sun Jan 27, 2019 5:23 pm

It’s based on Activation date, not Registration date.
When did you ACTIVATE it?
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Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Post by xiaomen2 » Sun Jan 27, 2019 5:44 pm

Do I have to wait for a while?

2019.01.15 activation

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Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Post by -steve- » Sun Jan 27, 2019 8:12 pm

No, it's instant. As jaslan has asked, what is the date you activated it?

That info should be on this page: https://www.steinberg.net/index.php?id=9073&L=1
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Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Post by xiaomen2 » Sun Jan 27, 2019 8:39 pm

Activated on January 15 this year.

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Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Post by -steve- » Sun Jan 27, 2019 8:46 pm

I don't mean to doubt you, but the activation date is not included the pics you posted. Did you go to the link I posted?

This is a user to user support forum anyway, so no one here can fix this if it needs fixing.

You should write to the store you bought it from- if that was the steinberg website, then the store is:

https://asknet.support-asknet.com/en/support/home
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Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Post by xiaomen2 » Sun Jan 27, 2019 10:17 pm

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Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Post by xiaomen2 » Sun Jan 27, 2019 10:37 pm

Ok, I contact the sales agent.
thank you all

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Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Post by -steve- » Sun Jan 27, 2019 11:26 pm

Yes, you're in the grace period. Good luck.
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Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Post by sd1989 » Mon Jan 28, 2019 2:12 am

i saw this in another thread you need to open the elicenser control center and choose the maintenance option when it opens and it should change to absolute 4
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Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Post by -steve- » Mon Jan 28, 2019 3:54 am

Nice catch! Bet that's it.
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Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Post by xiaomen2 » Mon Jan 28, 2019 5:39 am

This is not the case. I have been maintaining eLicenser since 24th and have tried it on several computers at work (OS10.13.6; Win10). No, so I just want to come here and ask, I don't think I'm the only one in this situation.

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Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Post by xiaomen2 » Mon Jan 28, 2019 6:25 am

I contacted Steinberg's sales agent and they couldn't tell me what the situation was. Let me send an e-mail to German distributors for inquiries. But I can't find any German e-mail address.

I've been waiting for Absolut4, and I haven't even installed Absolut3. I'm afraid I'll have to uninstall it to install Absolut4. I hate to waste time on all kinds of computer installations.

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Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Post by jaslan » Mon Jan 28, 2019 3:11 pm

Most current version of eLCC? If it is not, it may not even know that Absolute 4 exists yet and won't know that there is a Grace Period upgrade available.
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Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Post by xiaomen2 » Wed Jan 30, 2019 5:32 pm

I upgraded elcc 6.11.5.1245,Still no new authorization.

I will not continue to entangle this problem,I have to have a good New Year.

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