Hi Roger,
Yes, I had Halion 5 but you need to request a free Halion 5 Add-on licence which is a USB-eLicenser license and will also cover previous licenses like HALion 4 and HALion 3.
I’m sorry to hear you requested it multiple times as it was sent to me immediately. Please keep trying or the best thing to do is give them a call!
Best of luck!
Kind regards
James Colah