I am not paid to be the beta tester

TheScientist · February 20, 2019, 9:27am

Stephen57:

Greetings –

The OP of this thread is asking for a refund. I don’t want a refund. I do think the company owes the licensees some kind of make-good and an affirmatively corrected version of Cubase Pro 10. What I’d really like is a corrected version of Cubase Pro 9.5, which is what Cubase Pro 10 should have been.

In other words, add what we like of Pro 10 to Pro 9.5 – it isn’t much. Take away all the Pro 10 things that 1) we don’t like, 2) don’t work. Issue an apology and then get busy with the corrections. Admitting a mistake will earn far more loyalty and respect than anything else.

I’m using Pro 9.5 (even with its “known issues.”). Pro 10, for me, has some “good ideas” wrapped up in poor, even sloppy execution. I really don’t know what I paid for. I started with Cubase Pro 8, moved to Pro 9.5 – it was getting better. I was hopeful Pro 10 would be a logical next step with important and noticeable improvements, but, sadly, that is not the case.

Favorite functions (right-click power user menu) were removed, overall functionality was reduced, the look is unattractive – less Pro looking, more hobbyist look. We’re pitched “Modern Look” and then given a GUI that looks like an early version of MS-Word. There’s no side-chain button the Rack in Pro 10 (again, it’s the little things, lots of them). Transport bar, toolbox, right click power-user menus, white menus all over the place, broken hit points, buggy instruments GUIs (you made some of my favorite instruments more difficult, if not impossible to use, you made your own Beat Designer impossible to assign notes to – white menus, channel racks on a real desk are rectangular, not Gucci bag round). Make the Racks look and work more like the best of the Yamaha or other mixing desks. Bring that kind of design into this product.

I could say more, but I won’t. Others in this thread and all around the board have said many of the same things I might have and brought up even more issues (known and unknown).

There’s nothing personal here. but I feel bad for us and I feel bad for the company. No one hits a home run every time at bat. Sometimes you strike out. Right now Pro 10 is out. I’d like to use it, I’m still trying to “give it a chance.” But, I should be loving and raving about it. I’m not. it just isn’t working for me – both functions and looks aren’t doing it for me.

I could use Pro 9.5 forever and be happy with it (even with its known issues).

I’ll pay for corrections, improvements, needed features, I won’t pay for hype.

Signed,

A Disappointed Cubase Fan

Exactly!
I have been on Cubase since 1995. In the past there have been big changes that have involved a learning curve but you could almost always see the point. There was thought behind the developers decisions and a clear path to a more streamlined work flow.
The right click power menu is a prime example of a poor decision made for the wrong reasons. Something looking less cluttered is not a good reason to reduce productivity.
Give the users the option to customise their power menu, let us choose exactly what we see when we right click, that’s a move forward. Just removing functionality is not!
Direct offline processing is still something that doesn’t work flawlessly. If I am batch processing multiple files with once process and then processing half the files with one plugin and the other half with a different plugin it often gets confused.
If I want to do a pitch rise on a number of concurrent files with each file being a semi tone above the last I now need to set the shift for each file individually. Previously select all, set to plus one semitone and keep processing over and over again removing the first file in the series each time. Yes I could load the sample in to a sampler but if I’m just cutting a vocal and want a few steps up towards a build it is now slower.
I have defended Cubase so many times over the years, Steinberg have always been at the front of new technologies but now they seem to be making huge backwards steps.
It feels like they want to change things as an excuse to create a new upgrade or to justify their price.
I’ve asked for a refund for my recent upgrade and have been denied, if they fix the issues I would happily pay again but at the moment I am staying in 9.5 and considering moving to a different DAW. If they stay on this path C11 will be even worse.
I have recently been taken on as mix engineer for one of the biggest dance music producers out there. My work load had increased 3 fold, I need my software to work and work well.
I saw a post where someone from Steinberg said these decisions were made after talking to users, I would love to know what users. I spend 8-14 hours a day on Cubase.
Rant!