[3rd Party Issue] Freeze/unfreeze corrupts project

Some more information: my iPad has frozen and crashed twice while I’ve been trying to submit my reply. I’ve had the corrupt Cubasis project open in the background so I can see the settings. The screen freezes except for the red mic symbol in the top rhs. Could this be a memory issue from Cubasis using more and more ram in this state?

This isn’t the same issue as John1289 describes, as restarting the app doesn’t reenable play; this project seems corrupt and unusable.

I think my original post covers all the questions in the bug report form, apart from a few:

Other vsts - yes: KB-1, iSymphonic, Patterning, Animoog, ToneStack, Waves Eos 2 and Dubstation. I can’t remember what the other corrupt projects had.

The steps I gave to reproduce the issue don’t work reliably, but this has happened to 3 projects in perhaps 10 hours of Cubasis use, and I think it’s always been related to unfreeze.

Hardware latency is ultra low. Neither real time… nor audio unit… modes are active. I’ll post my Cubasis version in a second; I don’t the corrupt project to cause me to lose this post.

Cubasis version 2.7.

I think I’ve also had this issue this week.i would close Cubasis when done with a project, the next time I launch it, it say project corrupted or something like that and it opens a new project

I think the issue is not with Cubasis but with third party apps

Hi dancehallwraith,

Thanks for the additional information.

I have seen similar cases with AudioDamage plug-ins in the past.

Please provide me with the project via WeTransfer (please upload to WeTransfer, addressing it to yourself, let me know the download link via private message). We will check to provide you with a project version leaving out these plug-ins, to evaluate and check if this solves the problem.

Best,
Lars

Thanks for that. You should have just received a pm.

dw

Hi Lars,

I’ve just noticed that my pm is in my outbox not sent items. I can’t see a send button. I tried again with the same result.

Have you received a pm from me?

Thanks,
dw

To try to shortcut the process, here’s the corrupt project:

https://wetransfer.com/downloads/c64c2d … 411/0e0725

Well, that failed too. Try this:
https://we.tl/t-FSO6WdEDnA

Hi dancehallwraith,

Thank you for the Project !

I can confirm “Crash after launch Dub Gold.zip”, crashlog is generated.

Your issue is listed as CB-4650 in our Bugbase.

We will inform you as soon as we know more details or when we have a fix.

best
Jan

Hi dancehallwraith,

I send you an private message include download link, where you can download the fixed project.

On tracks 5 and 6 there is an AU MIDI effect that is not installed on the iPad.
The Cubasis bug is that it crashes if a project with an unknown AU MIDI effect is loaded.
This may have happened to the user because the AU MIDI effect app that has been used in the project changed its name in a recent update.

Please let us know if the project is now loadable on cubasis 2.7 again.

thank you
best
jan

Hi,

I loaded the project, but have the same problem: the play button turns green when pressed but nothing happens. No audio, no bar sweeping across the screen.

dw

Hi dancehallwraith,

I can’t reproduce this with iPad Pro 11,iOS 12.3 + iPad 10.5, iOS 12.3, Cubasis 2.7.

  • I’m loading “Dub Gold repaired” project
  • I start the Playback
    Result : Project is loaded as expected, playback starts as expected

Unlike you, an iAA on track 5+6, third insert slot is not loaded because I did not install it.

Which iAA plugin did you load on track 5+6, third insert slot ?

best jan

Hi dw,

Please let us have some more information:

  • are Audio Damage plug-ins used in the project?
  • What exact iPad model do you have in use?

If Audio Damage plug-ins are loaded, please

  • create and load a snapshot of the project*
  • unload the Audio Damage plug-ins in the project copy
  • double check if the project playback issues still appear

As written earlier above, I’m aware of an issue, where using Audio Damage plug-ins on the iPad Pro 12.9" 1st Gen model lead to serious playback problems.

Looking forward to your feedback.

Thanks,
Lars

_* How to create a project snapshot:

  • Go to Media/Projects
  • Select a project (if not already selected)
  • Tap the snapshot icon (camera icon)_

You’re right; it’s Audio Damage plug-ins. I’m using QuatroMod and Dubstation 2 (this is slot 3). When I remove these from the project it runs fine. I’ve been using Dubstation 2 in particular a lot, which explains why I’ve seen this problem so often. Thanks very much for your help.

Hi dw,

Thank you for your immediate testing and reply. Good to know we’ve nailed down, where the problem is related to.

I will share the topic with our friends at Audio Damage, to exchange about the issue. If possible, please make them aware of the problem as well.

Thanks again for your help!

Best wishes,
Lars

Hi All,

Additional Information :

  • not reproducible with Audio Damage Plugins and iPad Pro11, iOS 12.3 + iPad 10.5, iOS 12.3 + Cubasis 2.7

It seems to be reproducible only with the 3rd gen iPad Pro 12.9 or iPAD Air 1 + Audio Damage + iOS ?

greetings
Jan

I’ve told Audio Damage.

Mine is a first gen iPad Pro, not 3rd. iOS 12.2.

Hi dw,

Thanks again for your message.

As mentioned before, I’m able to reproduce the issue on iPad Pro 12.9" 1st Gen, too.

Please keep us updated, if you hear back from Audio Damage.
Will make sure to notifiy them about the problem as well.

Best,
Lars

Hi All,

All our test results are consistent, regardless of the iOS version:

It works on all iPad Pro’s that are faster (or newer) than 1st generation:

  • Works as expected on iPad Pro 12.9" 3rd gen, on iPad Pro 11" 3rd gen and on iPad Pro 10.5" 2nd gen

On all iPads that are 2015 or older, the problem occurs with Audio Damage:

  • So it doesn’t work on iPad Air 1, iPad Pro 12.9" 1st gen for example.

best
Jan