Hi, Steinberg support.
Please can someone contact me regarding this.
I had made purchase here in the UK online for a cross grade to Cubase 10 pro during your promotion.
I waited and had an initial delivery of the elicenser which had NOTHING in the box apart from a dispatch note.
I’ve submitted to your sales support many tickets and heard NOTHING back.
I now want to obtain a refund for not only the Elicneser but the crossgrade of Cubase 10 pro which I haven’t even been able to use.
Please ensure someone gets back to me or I will have to involve trading standards.
I look forward to hearing from you.