Iād like to add that Iāve been subscribed to Steinberg newsletters for much longer than January 24; Iāve been using Steinberg products for many years and have been on your list(s) during that time. When I reached out to support in January regarding this issue, they advised I log in and reset my subscription status, which I did in January. But I had been receiving mail for many years prior to that.
Thanks again for the insight you provided. It sounds like we will just plan to receive sporadic communications, even though individually we would like to receive all communications.
The current subscription date is all I can see unfortunately.
Itās always difficult to find the right balance and we already had complaints about too many newsletters being sent. And the system doesnāt really allow individual settings for each customers at this point.
Just a quick note - still not getting notifications on big items such as (a) the new Spectralayers release; (b) the expansions summer sale; (c) the Vibrant e-pianos; (d) the WaveLab offer; etc. These are all items that a Steinberg customer like myself would be very interested in, but if youāre not messaging customers like me, youāre losing sales.
Steinberg just doesnāt like you guys and wants you to be in the dark. They want you to be uninformed about new products. Also, they would like you to pay full price for everything you purchase through the Steinberg Shop ā¦
James - thanks for the note, and yes, a lot of us do partake in the social Steinberg communities. However, when email promos are going out, Iād love to be included rather than excluded.
Further - Iām hoping this will actually help Steinberg sort out why theyāre not sending important communications to likely participants in their events and purchasers of their products. Theyāre potentially losing significant revenue from people who (a) might not be prolific on social, (b) might not check the Steinberg site very often, and (c) rely primarily on email for updates. Something seems to be amiss, for example, when longtime users of WaveLab such as myself arenāt notified that version 10 is now available.
At this point, Iāve literally not received a single promotional email from Steinberg in months. The only communication Iāve received was a note that the Dorico 3 trial is available.
A quick note: Ed was kind and thoughtful in following up via private message. He stated that the last four newsletters sent were:
Steinberg Spotlight: Round Table
Steinberg Spotlight: Hans Zimmer
Dorico 3 Trial Version Now available
Dorico 3 is Here: Update Today!
I confirm that I did receive these newsletters. So it appears that there is not a technical issue at work here, but rather that email notifications regarding all promos and product releases simply arenāt being generated and sent.
For example, when Spectralayers was released by Steinberg, I received no notice via email. (Had there been one, I would have bought immediately.) There were also no emails regarding the recent WaveLab sale offer, the Expansions summer sale, or the vibrant e-pianos release, or a number of other special offers and releases preceding these.
Going back to my original post, Iād like to request that the communications team let Steinberg users know about all ongoing promotions and releases via email. (āIs there some process by which ongoing promotions are reliably communicated to Steinberg users? If additional sales like this are offered, Iād prefer not to miss them; yet, I donāt really have time to visit the Steinberg site repeatedly just to check for specials.ā) So if the emails are simply not being produced and sent, Iād go back to my original request and ask: Could the emails be produced and sent moving forward?
Further, a matrix of preferences would allow users to decide which type of emails they wanted and how frequently they want to receive them. This is a common feature of almost all modern email delivery platforms, so shouldnāt be a challenge.
I would add that this is the easiest income that Steinberg could generate. Many Steinberg users - busy with lots of work - donāt spend a lot of time on social media, and donāt visit Steinberg.net every day - but they do check email every day. They will tend to buy Steinberg offers. So if you send them an email with a good offer or an interesting new release, many will simply buy right away. Why let this easy income go? I vote: Send the emails.
As additional examples: The homepage of Steinberg.net has announced the release of Cubase 10.5 and Padshop 2, both products I would be very interested in.
I did not receive any email notification regarding either. If I donāt check the Steinberg website or social media, Iām not notified.
(I wonāt continue to post this sort of granular feedback, but just wanted to provide the examples now as an addendum to my previous post.)
Thanks for letting me know and thank you for the purchase. We try to improve the system for sending out emails - though the vast majority of emails already go through as expected.
If an email sent by us does not reach you, it may also help to whitelist us:
Name: MySteinberg Acount Info
E-Mail address: noreply@my.steinberg.net