Gee…
My MP2 works perfectly. Apparently this issue is just for users like yourself who recently purchased and are trying to install. Weird. I’m sure IK will fix the issue quickly.
BTW… you might be seeing the same issue that we had when MP2 1st came out. Check the IK FAQ section and this topic (it’s a long one) for some ideas buried somewhere in there.
https://cgi.ikmultimedia.com/ikforum/viewtopic.php?f=12&t=11043
Good luck 
Regards 