Yes! You are 100% right. Nobody cares in steinberg. Nobody tries to figure out what is wrong. Nobody tries to rollback changes that ruined the way we worked.
When I buy programs from small independent companies (for example jBridge or AATranslator) I get answers within a couple of hours. And not even answers, but fixes and even personal test versions.
Here we can get only total silence.
So if I get silence - I assume that somebody is dead. Maybe it is steinberg?