C6 upgrade

For users of legacy Steinberg Cubase software
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AntonC
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Joined: Fri Jul 15, 2011 11:18 pm
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C6 upgrade

Post by AntonC »

Hello,

I am trying to update to C6 but on activation I am being told there are no licences on the usb key to upgrade.
In my account I am already registered with C6. How do I get the licences onto the key ?
Do I need to unistall C6, reinstall C4 and register, then upgrade ?

Apologies if its a basic question, never had problems like this before.

Anton

thinkingcap
Grand Senior Member
Posts: 6459
Joined: Tue Dec 21, 2010 3:27 pm

Re: C6 upgrade

Post by thinkingcap »

AntonC wrote:Hello,

I am trying to update to C6 but on activation I am being told there are no licences on the usb key to upgrade.
In my account I am already registered with C6. How do I get the licences onto the key ?
Do I need to unistall C6, reinstall C4 and register, then upgrade ?

Apologies if its a basic question, never had problems like this before.

Anton
As always: Already installed the latest eLc software..?
Cubase 5.1.1 (32bit) | Win 7 Pro x64 SP1 | RME Fireface UFX | RME Fireface 800 | Cubase Essential 5 | Win 7 Home Premium x64
-------------------------------------------------------------------------------------------------------------------------------------------
I just took off my thinkingcap, it got filled up with too much crap...

AntonC
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Posts: 8
Joined: Fri Jul 15, 2011 11:18 pm
Contact:

Re: C6 upgrade

Post by AntonC »

Updated from July's version. Still the same - only mp3 encoder listed in my licences...?

AntonC
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Posts: 8
Joined: Fri Jul 15, 2011 11:18 pm
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Re: C6 upgrade

Post by AntonC »

C4 was previously installed on C drive, this is now not in use and C6 is on the D drive - would this make any difference ?

thinkingcap
Grand Senior Member
Posts: 6459
Joined: Tue Dec 21, 2010 3:27 pm

Re: C6 upgrade

Post by thinkingcap »

AntonC wrote:C4 was previously installed on C drive, this is now not in use and C6 is on the D drive - would this make any difference ?
I don´t think so. The only thing that matters is the license on your USB key. You don´t need any Cubase version installed, you only need a valid license on your key. Are you sure, you ordered the correct update version..?
Cubase 5.1.1 (32bit) | Win 7 Pro x64 SP1 | RME Fireface UFX | RME Fireface 800 | Cubase Essential 5 | Win 7 Home Premium x64
-------------------------------------------------------------------------------------------------------------------------------------------
I just took off my thinkingcap, it got filled up with too much crap...

AntonC
New Member
Posts: 8
Joined: Fri Jul 15, 2011 11:18 pm
Contact:

Re: C6 upgrade

Post by AntonC »

Yes, i got the C4/5 to 6 update. The problem is there are no licences on my key.
Should I uninstall, reinstall C4 and register, then reinstall C6 ?

thinkingcap
Grand Senior Member
Posts: 6459
Joined: Tue Dec 21, 2010 3:27 pm

Re: C6 upgrade

Post by thinkingcap »

AntonC wrote:Yes, i got the C4/5 to 6 update. The problem is there are no licences on my key.
Should I uninstall, reinstall C4 and register, then reinstall C6 ?
The installation and registration of the cubase software does not hav to do anything with the licenses on the key. The license is being downloaded from the Steinberg server with the help of the activation code that comes with your Update or full version of Cubase. The license download is totally independent from an installed Cubase program. All you need is the eLC software and the activation code. If you don´t have any license on your key (but you had one before), something seems to be wrong. You should probably contact steinberg support.
Cubase 5.1.1 (32bit) | Win 7 Pro x64 SP1 | RME Fireface UFX | RME Fireface 800 | Cubase Essential 5 | Win 7 Home Premium x64
-------------------------------------------------------------------------------------------------------------------------------------------
I just took off my thinkingcap, it got filled up with too much crap...

AntonC
New Member
Posts: 8
Joined: Fri Jul 15, 2011 11:18 pm
Contact:

Re: C6 upgrade

Post by AntonC »

I've had the key for years, contacted Steinberg support. Thanks for your time and help

AntonC
New Member
Posts: 8
Joined: Fri Jul 15, 2011 11:18 pm
Contact:

Re: C6 upgrade

Post by AntonC »

Hi,
Uninstalled and re-installed eLLC and used a powered hub for key..... :D :D :D

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