USB-Lincense Problem for Cubase Artist 10 Upgrade from Cubase LE / AI (4 or higher), Essential or Sequel

Use this forum for an overview of issues and to report new ones.
Post Reply
Reverse Evolution
New Member
Posts: 2
Joined: Wed Nov 13, 2019 6:12 pm
Contact:

USB-Lincense Problem for Cubase Artist 10 Upgrade from Cubase LE / AI (4 or higher), Essential or Sequel

Post by Reverse Evolution » Wed Nov 13, 2019 7:22 pm

Hi everybody. I am a new membership of steinberg forum.

I have spent couple of times in this forum but I could not fix my problem. I hope somebody can help me because I am really stuck in a difficult situation. First of all thank you very much in advance.

My problem is about Cubase Artist 10 update from Cubase LE/AI 4 or higher version. I bought a new product in order to update my Cubase LE 9 to Cubase artist 10. Steinberg shipped to me a new usb-licenser. However, when I use this usb-licenser to update previous version, elicenser can't identify the license. I mean no related Cubase program can be found. I really searched the solution of this problem in steinberg official website, steinberg forum and internet as well. Yet, I found two main topics that releated with my problem but I couldn't see any solution for my situation. I tried to send an e-mail to steinberg but I could not find a related e-mail adress. Maybe this topic would be very classic, but I write to here as a last resort. I really need a help about this situtation. Otherwise, I really do not know what should I do... I shared some screan captures for presenting the details of problems. The additional informaition about my licenses are below;

These are my new products.
- Cubase Artist 10 Upgrade from Cubase LE / AI (4 or higher), Essential or Sequel / Download Version
- USB-eLicenser / Required to activate, try and use products like Cubase Pro/Artist, Nuendo and WaveLab Pro / Package version
This is my previous product.
- Cubase LE 9 Soft-eLicenser 5389852143 12******** [mod edit]

Here the link for my problem in details (screen captures).
[deleted link]

Thank you very much again. Hope I can fix this problem under favour of your helps.

User avatar
Fabio Bartolini
Moderator
Posts: 1402
Joined: Tue Oct 02, 2012 11:55 am
Contact:

Re: USB-Lincense Problem for Cubase Artist 10 Upgrade from Cubase LE / AI (4 or higher), Essential or Sequel

Post by Fabio Bartolini » Wed Nov 13, 2019 10:46 pm

Hello, welcome and thanks for upgrading.
You need to first move the LE license to the USB-eLicenser, then use the AC you have been given when purchasing.
About moving the license: https://helpcenter.steinberg.de/hc/en-u ... -eLicenser

I have deleted the link, please do not post screen-shots containing serials on a public forum, this has been exploited in the past.

Kind regards,
Fabio Bartolini - Test Engineer
Steinberg Media Technologies GmbH
Hamburg, Germany

PC1: Gigabyte GA-Z390 Gaming X, i7-8700K, 32GB Crucial Ballistix DDR4 2666MHz, ASUS Dual RTX 2060S 8GB, Windows 10 Pro
PC2: Gigabyte GA Z170 Gaming K3, i7-6700K, 16GB Corsair DDR4 2133MHz, ASUS Dual GTX 1060 6GB, Windows 10 (8.1 and 7 Pro backwards comp.)
PC3: Gigabyte GA-H97 HD3, i5-4690K, 16GB Corsair DDR3 1600MHz, Sapphire RX 570 Pulse 4GB, Windows 10 Pro (7 Pro backwards comp.)
Office DAW 1: Gigabyte GA-X570 Gaming X, Ryzen 7 3700X, 16GB HyperX DDR4 3200MHz, Gigabyte GTX 1060 6GB, Windows 10 Pro
Office DAW 2: Mac Mini 2018, i7 3.2 GHz, 32GB DDR4, Intel HD 630, MacOS Catalina

Reverse Evolution
New Member
Posts: 2
Joined: Wed Nov 13, 2019 6:12 pm
Contact:

Re: USB-Lincense Problem for Cubase Artist 10 Upgrade from Cubase LE / AI (4 or higher), Essential or Sequel

Post by Reverse Evolution » Thu Nov 14, 2019 4:05 pm

Dear Fabio Bartolini,

Thank you very much for quick support. I now registed my product. Hope this post can help the other folks who have a similar problem. The solution was really simple. Thank you very much again.

Best Regards,

Post Reply

Return to “Issues”

Who is online

Users browsing this forum: No registered users and 6 guests