Hi,
The left tab is blank. When starting the Hub, there is a brief flash of “connecting” or something like that.
Thanks for the thought about antivirus. I’ve checked the firewall settings and they seem to be fine. I can’t find any other settings that look relevant. Turning the firewall off caused it to spend a bit longer with “connecting” on the screen but it still failed. Interestingly, I tried Cubase 9.5 which is still installed and the news feed on that doesn’t work anymore either, but it does leave a message up saying “no internet connection”, which is clearly incorrect as I’m talking to you!