Unable to login for first time - Login times out

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vinja
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Unable to login for first time - Login times out

Post by vinja » Fri Sep 20, 2019 9:41 pm

Hello all. I am running Cubase 10.0.40 (latest version) on Windows 10. I have updated all my elicensers and MySteinberg account information. I can login in to vst Connect. However, when I try to login to VST Transit, I enter my email and password correctly but the "Log In" Button simply spins for a second and then nothing happens. Please help!

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musicullum
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Re: Unable to login for first time - Login times out

Post by musicullum » Sat Sep 21, 2019 8:26 am

are you sure you're not just logged in - "nothing happens" seems to indicate that. Can you see your profile, friends etc?
musi

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Re: Unable to login for first time - Login times out

Post by vinja » Sat Sep 21, 2019 1:18 pm

No, definitely not. It stays at the login screen window and just sorta times out.

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musicullum
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Re: Unable to login for first time - Login times out

Post by musicullum » Mon Sep 23, 2019 11:14 am

Does that mean it's frozen, or can you access your profile page or anything else (right click top right)?
Also, are you possibly logged in with VST Connect (not Transit, but Connect)? That won't work.
Not aware of any such occurence otherwise. We need more information. Look at the bottom line of the plugin, does it reveal any information? And we really need to know what you can and cannot do in this situation.
musi

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Re: Unable to login for first time - Login times out

Post by shaitan » Mon Sep 23, 2019 1:42 pm

Same problem here on MacOs. MySteinberg Id works (verified on Transit iOS App), but in Cubase 8.5 I can't get past the login window. Same procedure as vinja. I updated my eLicenser, registered it again so that the website says it contains a license for VST Transit, but nothin happens when I try to login besides the short cursor spin. No log, no error ... :/
The status bar on the bottom of the VST Transit window displays nothing but an (X) to the right, as if it is trying to connect and I could abort that. (just like in web browsers).

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Re: Unable to login for first time - Login times out

Post by vinja » Mon Sep 23, 2019 2:03 pm

Ty for replying musi. The login screen is indeed frozen. I am unable to proceed to the projects window. Just as shaitan mentioned, a quick spin of the cursor when clicking "Log In" button and then nothing.

I mentioned the fact that I can connect to VST Connect just to clarify that Cubase is communicating with the server... this issue is completely with VST Transit. If helpful, I've never connected to VST Transit before. Im a first time user attempting to collaborate with a MacOS user on Cubase 10 who is apparently having the same exact login issue.

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Re: Unable to login for first time - Login times out

Post by SortofVague » Mon Sep 23, 2019 6:04 pm

I'm having the same issue in Cubase 10. On the VST Transfer log in page I've entered my MySteinberg credentials but when I click 'Log In' nothing happens. Please help us, Cubase Overlords!

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musicullum
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Re: Unable to login for first time - Login times out

Post by musicullum » Wed Sep 25, 2019 4:35 pm

We're looking into this right now, sorry for the inconvenience.
musi

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musicullum
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Re: Unable to login for first time - Login times out

Post by musicullum » Wed Sep 25, 2019 5:52 pm

Check your version, actual version is 1.5; this should be installed automatically, but there is a problem with the update server. Unfortunately, it can not be downloaded from the website. Older versions fail to log in just as you describe. We're on the case and report asap, again sorry for that.
musi

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musicullum
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Re: Unable to login for first time - Login times out

Post by musicullum » Thu Sep 26, 2019 12:24 pm

So, it should work again now. Open Vst Transit and it should update, does it work for you?
One more time, sorry for the inconvenience!
musi

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Re: Unable to login for first time - Login times out

Post by shaitan » Thu Sep 26, 2019 10:33 pm

Many thanks, musicullum! Vst Transit updated itself and is now working, I‘m logged in! \m/

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Re: Unable to login for first time - Login times out

Post by SortofVague » Fri Sep 27, 2019 5:56 pm

Thanks for your help, musicullum!

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musicullum
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Re: Unable to login for first time - Login times out

Post by musicullum » Fri Sep 27, 2019 6:00 pm

Micha did it all, kudos to him :-)
musi

vinja
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Re: Unable to login for first time - Login times out

Post by vinja » Sun Sep 29, 2019 6:38 pm

All sorted thank you thank you!! :D

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Re: Unable to login for first time - Login times out

Post by Robad555 » Sun Mar 29, 2020 7:36 pm

I have this problem. I haven't tried VSTTransit before. I can login to MySteinberg no problem. But with VSTTransit I just get "Start Login..." in the bottom field. I am running v1.5.22.56 through Cubase 10 Pro on Win10 Version 1909 (Build 18363.720). I have no special characters in my password, just numbers and upper/lower case letter.

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Spork
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Re: Unable to login for first time - Login times out

Post by Spork » Sun Mar 29, 2020 9:20 pm

... is your Cubase version registered at your MySteinberg account?
Michael Spork, Developer
Hamburg, Germany

Robad555
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Re: Unable to login for first time - Login times out

Post by Robad555 » Sun Mar 29, 2020 9:57 pm

Yes is it. "Activation status:Product activated on 20/05/2019"

It also lists "Cubase AI 6" and "Cubase 5 Trial". Both: "Activation status:Not yet activated" Could they be having any effect? Not sure I even know how to remove them...

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Spork
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Re: Unable to login for first time - Login times out

Post by Spork » Mon Mar 30, 2020 7:37 am

... can you please contact me? m.spork (at) steinberg.de
Michael Spork, Developer
Hamburg, Germany

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Spork
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Re: Unable to login for first time - Login times out

Post by Spork » Tue Mar 31, 2020 8:56 pm

Hi,

we've found the bug and fixed it. Please start VST Transit, the auto updater will install 1.5.24 and this one will fix your problem.

Michael.
Michael Spork, Developer
Hamburg, Germany

Robad555
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Re: Unable to login for first time - Login times out

Post by Robad555 » Wed Apr 01, 2020 8:03 pm

Hi Michael,

You're right, it works now. Thanks for your help.

Rob

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