eLicenser Control Error - Failed to send GetInfo command

Hi all - I’ve loved the community for troubleshooting - this is my first time posting. I’ve recently started using Dorico - purchased the 3.5 Pro, and updated my elicenser to the new “short” one (eLC ver: 6.11.10.2266). I’m still getting a ton of errors on launch - Many times it’s Dorico SE, sometimes it’s Halion Sonic (despite enabling the “silent” playback preference. I’ve also run into the “Too many players, open read-only” issue even though Pro has loaded.

I’m also occasionally getting a notification in eLC that the new dongle is “broken”, with no licenses displayed. Swapping USB ports multiple times I can get it to work - perhaps this new dongle is defective? What recourse do I have for replacement?

Hoping that upcoming release can solve this. Thanks so much.