Steinberg Product Activation FAQ

Hello,
I purchased a Steinberg UR22MKii audio interface that came with a free Cubase AI download and activation license. I have downloaded the most recent version of Cubase for my OS and have downloaded the Steinberg Downloader Assistant. When prompted to update my Elicenser software I also did that. When trying to input the activation code I continually get the error message that my Elicenser is out of date. How can I remedy this issue? Thank you.