troubleshooting un-optimised chipset issues

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wavefunktion
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troubleshooting un-optimised chipset issues

Post by wavefunktion » Sun Dec 04, 2016 2:39 am

Dear Steinberg,

I am a customer from Australia and I need to be put directly in contact with a Steinberg Manager or higher in regards to issues with your products and obtaining a refund, or you can expect a pleasant surprise from Australian Consumer Rights Department of Fair Trading to deal with.
I need direct contact with Steinberg, not AskNet and not Distributors.

I have been a legitimate customer since Cubase 7 and have also purchased the following Steinberg products:

(1) Cubase 7
(2) Cubase updates 7.5, 8, 8.5
(3) Halion 5
(4) Halion Symphonic Orchestra
(5) Groove Agent 4
(6) Absolute VSTi Collection DL+

(7) CMC-CH Controller (which is irrelevant for this thread but worth mentioning)

Ok, so long story short is that ALL Cubase versions are having serious performance issues to the point of being able to call Cubase non-functional or does not work as advertised.
There are 2 main issues, being:
(1) I receive consistent VST Performance "drop outs" in all of my Cubase projects which cause the program to become unresponsive for a split moment and output a audio artifact glitch sound. This effects recordings and performance and all kinds of things.
(2) The Toolbar Tools, Arrangement Track and Transport Panel are all freezing up and lagging when doing things such as using the Toolbar Tools, Handling any kind of Events and using the Transport controls, these issues easily classifying Cubase as non-functional and does not work as advertised.

Now here are my Computer Specs:

Testing Platform Specs:
OS: Windows 7 64bit
DAW: Cubase Pro 8 v8.0.30.536 (64bit) and v8.5.20 (64bit)
CPU: i7 960 Bloomfield (Turbo & C1E disabled)
Motherboard: ASUS P6X58D-E x58 Chipset 1366 Socket (BIOS v701)
Graphic Card: Nvidia GeForce GTX970 - Driver v373.06 updated to v376.09
RAM: 12GB Corsair Dominator (CMP12GX3M3A1600C9)
HDD: Samsung EVO SSD 1TB (MZ-75E1T0)
Audio Interface: RME Fireface UCX - Driver v1.095 Rev 46
PSU: Corsair AX860 (CP-9020044-AU)
Network Adapter: Intel Gigabit CT PCIe (EXPI9301CT)

Now please understand that I have basically rebuilt the core of my system 3 times over (except for the motherboard) with different hardware and connection combinations but to no avail. These include.

(1) Changed from a Thermaltake 1200W Tough Power PSU to a Corsair AX860 PSU
(2) Changed from a i7950 CPU to a i7960 CPU
(3) Changed from a AMD Radeon HD7970 GPU to a NVIDIA GeForce GTX970 GPU (I have been through several different drivers with each one)
(4) Changed from 12GB Corsair Vengeance RAM to 12GB G.Skill Ripjaws RAM to 12GB Corsair Dominator RAM
(5) Changed HDD from a Western Digital Black to a Samsung EVO SSD
(6) Changed Audio Interface from Presonus AudioBox to RME FireFace UCX (I have tested other interfaces aswell but to keep things simple I will stick to those 2 for the example.)
(7) Changed from onboard LAN to a Intel PCIe LAN card
(8) Replaced my CMOS battery and have tested flashing to the original BIOS version and one of the most recent versions.
(9) I have re-seated all hardware, power and data connection and tried various different cables multiple times.
(10) Reformatting Windows 7 several times over for fresh new testing grounds.

So, moving on. This has lead me to creating my own Youtube channel to start documenting this case.
I have basically gathered up enough evidence proving that my system specs are stable (Memtest86+, Prime95, Check Disk, other various information tools etc) and furthermore I do NOT experience any unexpected behaviour with any other kinds of programs ranging from:

(1) Video rendering / encoding
(2) Ableton Live, FL Studio
(3) PC Games
(4) Stability testing programs


So to keep it short, in conclusion I would like a FULL Refund on every single Steinberg software product I have purchased in my account at stock price costs, and after that I would like you to remove all my Steinberg software licences and close my account.

If you "Steinberg" fail to act accordingly or fail to come to some kind of agreement with me then you can most certainly expect a phone call from Australian Consumer Rights Department of Fair Trading and someone at Steinberg won't be happy.

Ive waited and waited in hopes the new versions of Cubase and new versions of hardware drivers would eventually resolve these issues as Cubase is my main DAW and I really wan't to see it succeed, but enough is enough for me now and its time to get my wasted money refunded so I can purchase hardware that actually works and start to use a different DAW as my main Tape recorde. Its time for me to let Cubase go, I am done with it.
You can't expect someone to upgrade to a brand new $1500 computer platform with every release.

You have been sternly warned, I will be reasonable and allow for sufficient time for a response but I would like this issue to be dealt with in a timely manner please. I am not interested in trying to find a solution with your software products besides a full refund for all Steinberg software in my account.

Please find my Youtube channel Playlists documentation in my signature at the bottom. If there is any further information you need please let me know.

To save time of watching un-necessary videos, here are the videos you should watch in order:

(1) https://www.youtube.com/watch?v=EUPtjX7 ... dwlxREteiF
(2) https://www.youtube.com/watch?v=TQXPjxY ... dwlxREteiF
(3) https://www.youtube.com/watch?v=C2WdgsK ... dwlxREteiF
(4) https://www.youtube.com/watch?v=iJJCxWb ... dwlxREteiF
(5) https://www.youtube.com/watch?v=NQeRwdC ... dwlxREteiF
(6) https://www.youtube.com/watch?v=ekHqPNh ... dwlxREteiF
(7) https://www.youtube.com/watch?v=ekHqPNh ... F&index=14

and my Steinberg Cubase v8.5.20 Bugs, Errors & Performance Reporting Playlist, found here:

https://www.youtube.com/playlist?list=P ... ZP-xg_jhAC

Thankyou for your time and patience.
OS: Windows 7 64bit
DAW: Cubase Pro 8 v8.0.30.536 (64bit) & Cubase Pro 8 v8.5.20 (64bit)
CPU: i7 960 Bloomfield (Turbo & C1E disabled)
Motherboard: ASUS P6X58D-E x58 Chipset 1366 Socket (BIOS v701)
Graphic Card: Nvidia GeForce GTX970 - Driver v373.06
RAM: 12GB Corsair Dominator (CMP12GX3M3A1600C9)
HDD: Samsung EVO SSD 1TB (MZ-75E1T0)
Audio Interface: RME Fireface UCX - Driver v1.095 Rev 46
PSU: Corsair AX860 (CP-9020044-AU)
Network Adapter: Intel Gigabit CT PCIe (EXPI9301CT)
My Youtube Steinberg Cubase v8.0.30 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Feature Requests & Suggestions
"I just wanna make music & have fun doing so..."

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Raphie
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Re: I need direct contact with a Steinberg Manager or higher

Post by Raphie » Sun Dec 04, 2016 8:29 am

Good luck with that. Consumer rights orgs don't care about individual compatibility/configuration issues / missmatches. I had simmilar issues, purchased a new system, problem solved.
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wavefunktion
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Re: I need direct contact with a Steinberg Manager or higher

Post by wavefunktion » Sun Dec 04, 2016 8:42 am

Australia Consumer Rights Department of Fair Trading is a different beast in itself.

Are you aware of Valve / Steam (Worlds biggest online PC Game retailer ?), well they had to introduce new refund policies specifically for Australia because of things like this.

And please Raphie I do not appreciate the negativity at this point. So if you don't have anything to contribute towards my case then please don't.

I need a Steinberg Manager or higher, thanks.
OS: Windows 7 64bit
DAW: Cubase Pro 8 v8.0.30.536 (64bit) & Cubase Pro 8 v8.5.20 (64bit)
CPU: i7 960 Bloomfield (Turbo & C1E disabled)
Motherboard: ASUS P6X58D-E x58 Chipset 1366 Socket (BIOS v701)
Graphic Card: Nvidia GeForce GTX970 - Driver v373.06
RAM: 12GB Corsair Dominator (CMP12GX3M3A1600C9)
HDD: Samsung EVO SSD 1TB (MZ-75E1T0)
Audio Interface: RME Fireface UCX - Driver v1.095 Rev 46
PSU: Corsair AX860 (CP-9020044-AU)
Network Adapter: Intel Gigabit CT PCIe (EXPI9301CT)
My Youtube Steinberg Cubase v8.0.30 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Feature Requests & Suggestions
"I just wanna make music & have fun doing so..."

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Raphie
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Re: I need direct contact with a Steinberg Manager or higher

Post by Raphie » Sun Dec 04, 2016 9:13 am

It's your journey, I'm just being realistic. But I wish for the best possible outcome for your endeavour.
Some systems just don't play nice realtime. You can rootcause them till the cows come home, or just move on to a new system. I'm curious though how this will play out, so I'll watch developments closely ;)

The constant factor in your journey is your mainboard. I would go to them for not being able to deliver real time performace

One last tip: if you seriously want to adress steinberg, you do that via their contact info, not on a public forum. No need to make a big sing and dance on a public forum over a potential legal issue, unless you feel there is benefit in doing that?
Analogue Mastering
MSI raider X299 - Intel i9 7940 - MSI Gaming X 1070GTX 8GB - OCZ RD400 nvme SSD - 16GB DDR4-3000
Windows 10 x64 up to date - Cubase Pro 9.5x - Wavelab Pro 9.5x
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Raphie
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Re: I need direct contact with a Steinberg Manager or higher

Post by Raphie » Sun Dec 04, 2016 9:36 am

Btw i've watched your 10min "performance" video going crazy with the mouse for 10 mins, while looking at windows resource meter, what are you trying to show there? There seems nothing wrong with the cubase performance meter, or windows resource meter than a process causing some overhead every once and while. Perfectly normal.
Is your conplaint that the performance meter doesn't stay all the way off while going crazy with the mouse?
Analogue Mastering
MSI raider X299 - Intel i9 7940 - MSI Gaming X 1070GTX 8GB - OCZ RD400 nvme SSD - 16GB DDR4-3000
Windows 10 x64 up to date - Cubase Pro 9.5x - Wavelab Pro 9.5x
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Re: I need direct contact with a Steinberg Manager or higher

Post by marQs » Sun Dec 04, 2016 10:10 am

Some systems simply don't perform well though specs are over the top in theory. I'd first go up with latency, 256 samples (seen in one of the videos) might not be enough when working with a lot of VSTis.

That effect that the playback cursor seems to freeze when mousing over the project window (no sound on the videos, I guess it just freezes optically?) is definately not 'normal'. Something in the system doesn't play nice together, seems like there are some components in the machine that are not happy to work together. Hard to say which and why.

Have you tried to set up Cubase on another computer or laptop? Just to see if those weird effects, spikes etc. do happen as well, doesn't have to be a full install including all plugins and instruments.
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Re: I need direct contact with a Steinberg Manager or higher

Post by Raphie » Sun Dec 04, 2016 10:20 am

Laggy mouse is a resource issue, probably 2 IRQ's conflicting, you can see that easily in device manager.
Some motherboards have serious IRQ sharing ACPI issues. Things might be good in BIOS, but in Windows they get a very unfortunate ACPI mapping, switching slots for cards and switching USB ports is then the only thing you can do.
With these problems you are barking against the wrong tree. I've found it out myself, it's a very finicky process and some boards just don't play nice.
Analogue Mastering
MSI raider X299 - Intel i9 7940 - MSI Gaming X 1070GTX 8GB - OCZ RD400 nvme SSD - 16GB DDR4-3000
Windows 10 x64 up to date - Cubase Pro 9.5x - Wavelab Pro 9.5x
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wavefunktion
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Re: I need direct contact with a Steinberg Manager or higher

Post by wavefunktion » Sun Dec 04, 2016 5:33 pm

guys please stop it.

Raphie I have already tested every USB port / IRQ combination...........why do you think im at this point now.
"Probably a IRQ conflicting" then you say you can clearly see in Device Manager ? Please provide a solution or nothing at all, I don't wanna hear it.

The point of the videos is documenting observations and thoughts and information purposes leading upto capturing a VST Performance drop out and then Computer stability results. You can call them pointless or useless , but doesn't change the fact im still experiencing issues.

I would highly recommend for Steinberg to just cut their losses and refund me because they will not be affected by losing 1 customer in their big flashy building.
Im going all the way with this one, I don't want to support Steinberg anymore. I just want my money back so I can purchase musical related things that actually work.

So once again guys please stay out of this, I need to talk directly to a Steinberg Manager or higher otherwise you can expect to be faced with a Tribunal or Court.

This software is not performing as advertised, it is affecting my music production. I havn't been able to get anything in and out of cubase because the Performance issues

Ill use Audacity freeware for my DAW if I really have to. This poor product consumerism world needs to come to an end.
OS: Windows 7 64bit
DAW: Cubase Pro 8 v8.0.30.536 (64bit) & Cubase Pro 8 v8.5.20 (64bit)
CPU: i7 960 Bloomfield (Turbo & C1E disabled)
Motherboard: ASUS P6X58D-E x58 Chipset 1366 Socket (BIOS v701)
Graphic Card: Nvidia GeForce GTX970 - Driver v373.06
RAM: 12GB Corsair Dominator (CMP12GX3M3A1600C9)
HDD: Samsung EVO SSD 1TB (MZ-75E1T0)
Audio Interface: RME Fireface UCX - Driver v1.095 Rev 46
PSU: Corsair AX860 (CP-9020044-AU)
Network Adapter: Intel Gigabit CT PCIe (EXPI9301CT)
My Youtube Steinberg Cubase v8.0.30 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Feature Requests & Suggestions
"I just wanna make music & have fun doing so..."

wavefunktion
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Re: I need direct contact with a Steinberg Manager or higher

Post by wavefunktion » Sun Dec 04, 2016 5:42 pm

Not to mention that I do not receive any unexpected performance behaviours with other programs such as Ableton Live, FL Studio etc......... which is the real tipping point for me here.
OS: Windows 7 64bit
DAW: Cubase Pro 8 v8.0.30.536 (64bit) & Cubase Pro 8 v8.5.20 (64bit)
CPU: i7 960 Bloomfield (Turbo & C1E disabled)
Motherboard: ASUS P6X58D-E x58 Chipset 1366 Socket (BIOS v701)
Graphic Card: Nvidia GeForce GTX970 - Driver v373.06
RAM: 12GB Corsair Dominator (CMP12GX3M3A1600C9)
HDD: Samsung EVO SSD 1TB (MZ-75E1T0)
Audio Interface: RME Fireface UCX - Driver v1.095 Rev 46
PSU: Corsair AX860 (CP-9020044-AU)
Network Adapter: Intel Gigabit CT PCIe (EXPI9301CT)
My Youtube Steinberg Cubase v8.0.30 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Feature Requests & Suggestions
"I just wanna make music & have fun doing so..."

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Re: I need direct contact with a Steinberg Manager or higher

Post by pumpkin » Sun Dec 04, 2016 6:51 pm

wavefunktion wrote:So once again guys please stay out of this, I need to talk directly to a Steinberg Manager or higher otherwise you can expect to be faced with a Tribunal or Court.
If you want other forum users to ignore your issues / thread, then don't complain on a public forum!? Use your mysteinberg account page to contact the support team directly.
wavefunktion wrote:And please Raphie I do not appreciate the negativity at this point. So if you don't have anything to contribute towards my case then please don't.
The only one being negative here is you. Whilst I can imagine how frustrating your issues must be for you, being rude to people replying to a public thread on a public forum... you're not playing nice.

That being said, ever tried to run Cubase without any 3rd party plugins or instruments? Maybe one or two of those are the culprit?

Anyhow, before I get blamed for jumping on a train I don't belong on, I'll leave it at that. Just my 2 cents. Good luck with your case.
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Re: I need direct contact with a Steinberg Manager or higher

Post by Novikthewise » Sun Dec 04, 2016 7:05 pm

Dude your attitude is really missplaced. Threats won't bring you any further here. But i am willing to help. I had issues myself alot and got them sorted.

This video
https://www.youtube.com/watch?v=iJJCxWb ... dwlxREteiF
Reveals a serious Latency issue with your Computer. I don't see Cubase running while you measure it. . It indicates The directX Graphics Kernel as the culprit.

You changed alot of Hardware to no avail. The mainboard hasn't been switch so this in fact could be the culprit. Besides all the Bios adjustments and hardware changes i don't find any evidence in your posts or Videos that show if you have installed the correct chipset drivers of you mainboard directly from the manufacturer. did you? Did you turn off processor parking? do you run a high performance energy profile for windows and did you turn of USB powersaving?

execute "msinfo32" please and see if there are any IRQ conflicts shown.

I had spikes every second or so on my laptop aswell. When i installed the correct chipset drivers they went away.
StudioPC: Core i7 2600, 16GB DDR-1333 RAM, Asus P8H67 m-Evo REV.3, Win 7 64Bit Home Premium, Cubase 8.5.20 64bit, Halion 5.1.1, Halion Sonic 2, Wavelab 9.0.25,

Mobile: HP Elitebook 8460p I5 2540m 8GB RAM Win 7 Pro 64bit, Cubase Elements 8.0.40

wavefunktion
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Re: I need direct contact with a Steinberg Manager or higher

Post by wavefunktion » Sun Dec 04, 2016 10:22 pm

Hi Novikthewise,

Thankyou for your helpful response.

This is not a threat, this is just a customer who wants their wasted money back. And I am not going to get the correct help through AskNet or Distributors (the people Steinberg try and push support onto.)

Excuse my abruptness but I am past the point of basic troubleshooting that I have tried multiple times and I can tell that Raphie (and I know there will be others) who have not taken the proper time to view or absorb my videos and situation fully as I clearly show my Device Manager in detail in my video - My Windows 7 & BIOS Settings

Just put yourself into my shoes for a minute and imagine that you have been experience workflow breaking issues all the way back since Cubase 7 and I have just sat here patiently in hopes that a new piece of hardware or updated drivers or new connection slot configurations would resolve the issue....Imagine the impact this has on your enthusiasm and productivity and emotional state as a electronic musician.

I knew I would get all these kinds of responses, so nothing is surprising to me here.

So ive been doing alot of googling and it seems that ALOT of people have reported various issues in general with the x58 chipsets ICH10 Family USB Universal Host Controller, issues ranging from latency to non-functioning, to drivers missing etc etc.

So I guess its just coming to the conclusion that Cubase does not like my system specs and does not perform properly. Device manager says all my USB Drivers are upto date when I try to manually update.

I just want a refund at this point because I am not wasting anymore of my time trying to troubleshoot or save money to waste on new computers over and over and over again, ive got more important priorities then that now.

Im done with supporting Steinberg, im done with the eLicenser, im done with the poor AskNet and Distributor support, im done with uninspiring forums, im done with having faith in future development of Cubase.

Don't take my case personally anyone, im just really not in a good mood.

Check this video out of LatencyMon with Cubase opened: https://www.youtube.com/watch?v=_qWJNai ... AC&index=9 I think you will be amused.

Thankyou
Last edited by wavefunktion on Sun Dec 04, 2016 10:43 pm, edited 2 times in total.
OS: Windows 7 64bit
DAW: Cubase Pro 8 v8.0.30.536 (64bit) & Cubase Pro 8 v8.5.20 (64bit)
CPU: i7 960 Bloomfield (Turbo & C1E disabled)
Motherboard: ASUS P6X58D-E x58 Chipset 1366 Socket (BIOS v701)
Graphic Card: Nvidia GeForce GTX970 - Driver v373.06
RAM: 12GB Corsair Dominator (CMP12GX3M3A1600C9)
HDD: Samsung EVO SSD 1TB (MZ-75E1T0)
Audio Interface: RME Fireface UCX - Driver v1.095 Rev 46
PSU: Corsair AX860 (CP-9020044-AU)
Network Adapter: Intel Gigabit CT PCIe (EXPI9301CT)
My Youtube Steinberg Cubase v8.0.30 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Feature Requests & Suggestions
"I just wanna make music & have fun doing so..."

wavefunktion
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Re: I need direct contact with a Steinberg Manager or higher

Post by wavefunktion » Sun Dec 04, 2016 10:25 pm

pumpkin , I could not find any resources on MySteinberg account to contact directly, no email and no phone number or anything it just kept sending me in a loop between AskNet and Distributors. Would you care to share where I could find that ?
OS: Windows 7 64bit
DAW: Cubase Pro 8 v8.0.30.536 (64bit) & Cubase Pro 8 v8.5.20 (64bit)
CPU: i7 960 Bloomfield (Turbo & C1E disabled)
Motherboard: ASUS P6X58D-E x58 Chipset 1366 Socket (BIOS v701)
Graphic Card: Nvidia GeForce GTX970 - Driver v373.06
RAM: 12GB Corsair Dominator (CMP12GX3M3A1600C9)
HDD: Samsung EVO SSD 1TB (MZ-75E1T0)
Audio Interface: RME Fireface UCX - Driver v1.095 Rev 46
PSU: Corsair AX860 (CP-9020044-AU)
Network Adapter: Intel Gigabit CT PCIe (EXPI9301CT)
My Youtube Steinberg Cubase v8.0.30 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Feature Requests & Suggestions
"I just wanna make music & have fun doing so..."

wavefunktion
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Re: I need direct contact with a Steinberg Manager or higher

Post by wavefunktion » Sun Dec 04, 2016 10:53 pm

msinfo32 information youtube video is being uploaded, will update this post shortly.
OS: Windows 7 64bit
DAW: Cubase Pro 8 v8.0.30.536 (64bit) & Cubase Pro 8 v8.5.20 (64bit)
CPU: i7 960 Bloomfield (Turbo & C1E disabled)
Motherboard: ASUS P6X58D-E x58 Chipset 1366 Socket (BIOS v701)
Graphic Card: Nvidia GeForce GTX970 - Driver v373.06
RAM: 12GB Corsair Dominator (CMP12GX3M3A1600C9)
HDD: Samsung EVO SSD 1TB (MZ-75E1T0)
Audio Interface: RME Fireface UCX - Driver v1.095 Rev 46
PSU: Corsair AX860 (CP-9020044-AU)
Network Adapter: Intel Gigabit CT PCIe (EXPI9301CT)
My Youtube Steinberg Cubase v8.0.30 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Feature Requests & Suggestions
"I just wanna make music & have fun doing so..."

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Re: I need direct contact with a Steinberg Manager or higher

Post by -steve- » Sun Dec 04, 2016 11:01 pm

wavefunktion wrote:I would like a FULL Refund on every single Steinberg software product I have purchased in my account at stock price costs, and after that I would like you to remove all my Steinberg software licences and close my account.

If you "Steinberg" fail to act accordingly or fail to come to some kind of agreement with me then you can most certainly expect a phone call from Australian Consumer Rights Department of Fair Trading
Please, just do it already. If the products were as defective as you describe, there would be a huge number of posts about it. Instead, other users are responding to you with ideas about how to solve your problems.
wavefunktion wrote:pumpkin , I could not find any resources on MySteinberg account to contact directly, no email and no phone number or anything it just kept sending me in a loop between AskNet and Distributors. Would you care to share where I could find that ?

http://www.yamahabackstage.com.au/steinberg/

All that said, if what you want is your money back, and to be rid of your licenses, why don't you sell them on ebay? https://www.steinberg.net/en/support/kn ... tware.html
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wavefunktion
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Re: I need direct contact with a Steinberg Manager or higher

Post by wavefunktion » Sun Dec 04, 2016 11:17 pm

msinfo32 as requested: https://www.youtube.com/watch?v=BtGZLo2 ... C&index=13

Everything looks ok unless someone can point out otherwise ?
OS: Windows 7 64bit
DAW: Cubase Pro 8 v8.0.30.536 (64bit) & Cubase Pro 8 v8.5.20 (64bit)
CPU: i7 960 Bloomfield (Turbo & C1E disabled)
Motherboard: ASUS P6X58D-E x58 Chipset 1366 Socket (BIOS v701)
Graphic Card: Nvidia GeForce GTX970 - Driver v373.06
RAM: 12GB Corsair Dominator (CMP12GX3M3A1600C9)
HDD: Samsung EVO SSD 1TB (MZ-75E1T0)
Audio Interface: RME Fireface UCX - Driver v1.095 Rev 46
PSU: Corsair AX860 (CP-9020044-AU)
Network Adapter: Intel Gigabit CT PCIe (EXPI9301CT)
My Youtube Steinberg Cubase v8.0.30 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Feature Requests & Suggestions
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wavefunktion
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Re: I need direct contact with a Steinberg Manager or higher

Post by wavefunktion » Sun Dec 04, 2016 11:18 pm

ok thankyou for providing the resources Steve, I will follow up my case through your provided resources, thats all I needed. Thanks
OS: Windows 7 64bit
DAW: Cubase Pro 8 v8.0.30.536 (64bit) & Cubase Pro 8 v8.5.20 (64bit)
CPU: i7 960 Bloomfield (Turbo & C1E disabled)
Motherboard: ASUS P6X58D-E x58 Chipset 1366 Socket (BIOS v701)
Graphic Card: Nvidia GeForce GTX970 - Driver v373.06
RAM: 12GB Corsair Dominator (CMP12GX3M3A1600C9)
HDD: Samsung EVO SSD 1TB (MZ-75E1T0)
Audio Interface: RME Fireface UCX - Driver v1.095 Rev 46
PSU: Corsair AX860 (CP-9020044-AU)
Network Adapter: Intel Gigabit CT PCIe (EXPI9301CT)
My Youtube Steinberg Cubase v8.0.30 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Feature Requests & Suggestions
"I just wanna make music & have fun doing so..."

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Novikthewise
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Re: I need direct contact with a Steinberg Manager or higher

Post by Novikthewise » Sun Dec 04, 2016 11:23 pm

Well,

besides not answering my questions your computer allready shows issue that are not!! cubase related but will most certainly compromise realtime performance . So its not a surprise it shows the same issue with cubase running. I did see your device manager video. its the one that i linked in my previous post. So much for who is not paying attention here or take the time to read.


So "warn" someone to sue him if he not complies is not a threat then?
StudioPC: Core i7 2600, 16GB DDR-1333 RAM, Asus P8H67 m-Evo REV.3, Win 7 64Bit Home Premium, Cubase 8.5.20 64bit, Halion 5.1.1, Halion Sonic 2, Wavelab 9.0.25,

Mobile: HP Elitebook 8460p I5 2540m 8GB RAM Win 7 Pro 64bit, Cubase Elements 8.0.40

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MrSoundman
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Re: I need direct contact with a Steinberg Manager or higher

Post by MrSoundman » Sun Dec 04, 2016 11:50 pm

@wavefunktion, lose the NVida graphics card and your problems will be solved.
Windows 10 • Cubase 9.5.50 • WaveLab 9.5.50 • SpectraLayers 6.0.10 • HALion 6.3.0 • Groove Agent 5.0.10 • Midex

wavefunktion
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Re: I need direct contact with a Steinberg Manager or higher

Post by wavefunktion » Mon Dec 05, 2016 12:02 am

That wasn't directed towards you Novikthewise.

Here is my msinfo32 information as requested: https://www.youtube.com/watch?v=BtGZLo2 ... C&index=13

I know you're paying attention, thanks.

I am following up this case through the resources Steve has provided, you can lock this thread now.

I have previously owned a AMD Radeon HD7970 and I experienced the same issues, so I just give up now basically.

Thanks for everyones help, goodluck with your music
OS: Windows 7 64bit
DAW: Cubase Pro 8 v8.0.30.536 (64bit) & Cubase Pro 8 v8.5.20 (64bit)
CPU: i7 960 Bloomfield (Turbo & C1E disabled)
Motherboard: ASUS P6X58D-E x58 Chipset 1366 Socket (BIOS v701)
Graphic Card: Nvidia GeForce GTX970 - Driver v373.06
RAM: 12GB Corsair Dominator (CMP12GX3M3A1600C9)
HDD: Samsung EVO SSD 1TB (MZ-75E1T0)
Audio Interface: RME Fireface UCX - Driver v1.095 Rev 46
PSU: Corsair AX860 (CP-9020044-AU)
Network Adapter: Intel Gigabit CT PCIe (EXPI9301CT)
My Youtube Steinberg Cubase v8.0.30 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Feature Requests & Suggestions
"I just wanna make music & have fun doing so..."

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Novikthewise
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Re: I need direct contact with a Steinberg Manager or higher

Post by Novikthewise » Mon Dec 05, 2016 9:58 am

Well good luck than.

since you are in denial and havent responded to most what i said i will leave you to it than.
StudioPC: Core i7 2600, 16GB DDR-1333 RAM, Asus P8H67 m-Evo REV.3, Win 7 64Bit Home Premium, Cubase 8.5.20 64bit, Halion 5.1.1, Halion Sonic 2, Wavelab 9.0.25,

Mobile: HP Elitebook 8460p I5 2540m 8GB RAM Win 7 Pro 64bit, Cubase Elements 8.0.40

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Ed Doll
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Re: I need direct contact with a Steinberg Manager or higher

Post by Ed Doll » Tue Dec 06, 2016 12:12 pm

Hello wavefunktion,
First of all, I am very sorry that you have to face these kind of performance issues on your system!

However, we cannot issue a full refund on everything just because there are some system specific issues that you are not interested in solving together with us anymore.
I have had a look at the videos and your posts, so please allow me to comment on some things I have noticed.
wavefunktion wrote: So ive been doing alot of googling and it seems that ALOT of people have reported various issues in general with the x58 chipsets ICH10 Family USB Universal Host Controller, issues ranging from latency to non-functioning, to drivers missing etc etc.

So I guess its just coming to the conclusion that Cubase does not like my system specs and does not perform properly. Device manager says all my USB Drivers are upto date when I try to manually update.

I just want a refund at this point because I am not wasting anymore of my time trying to troubleshoot or save money to waste on new computers over and over and over again, ive got more important priorities then that now.
If you have found people reporting various issues with the x58 chipset controllers why is the mainboard the only component you have never changed? My first suggestion would be to invest in exactly that part of your system setup. The mainboard has been released over 6 years ago and the processor model was released 7 years ago. I wouldn't exactly consider this wasting money over and over again...

Anyway, here's some more on the videos:
(1) Cannot reproduce here. The cursor runs smoothly even though I am moving around with different tools selected.
(2) Have you tried all the options available in the VST Audio System? Different ASIO Guard Levels, Audio priorities and the Steinberg Audio Power Scheme?
(4) The LatencyMon shows in red letters that "your system appears to be having trouble handling real-time audio...". You have mentioned elsewhere that you do not have issues rendering/encoding videos or playing PC games on this system. Those are two tasks that are on the very other end of the spectrum of things you can do with a computer. Especially with video rendering, there is almost no real-time required. Cubase needs a totally different environment to be able to deliver a stable performance for real-time audio and LatencyMon hints at the fact that this might not be possible with your system.
BTW, in that video you ask what the "High Definition Audio Device" is. No, it's not related to the RME UCX but rather to the onboard audio device of the mainboard.
(5) The memory stability tests show no errors. This is good news but memtest doesn't put this into relation to the performance achievable with the system.
Also, I have noticed that your RAM timings are a bit off (534 MHz, DDR3-1069) and the memory modules are not listed in the qualified vendors list ASUS provides.

The msinfo video leaves out a rather important part with the other software environment entries (especially Startup programs)

Also, I haven't really found any info on what kind of real life projects you run. Are any 3rd party plug-ins and instruments involved? How do you work?
Because the performance can be affected heavily by any plug-ins used.

Frankly, I am not sure how to proceed as we won't be able to offer any refund partly due to the points mentioned above while you insist on a refund. The forum is definitely not the correct place to discuss this. I have seen that you sent an email containing all your receipts. Some of the purchases haven't been made with us directly but with local dealers so any refund would have to be discussed with your contractual partners then.

If you want to provide more information on your system (the msinfo file and a real-life project) you can contact Steinberg HQ any time at info [at] steinberg [dot] de. Please mention this topic.
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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wavefunktion
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Re: I need direct contact with a Steinberg Manager or higher

Post by wavefunktion » Wed Dec 07, 2016 6:25 pm

thanks for your reply Ed,

However I knew this case would would end up in a mess like this and ofcourse the customer is always the one who gets ripped off, and Steinberg is the one who will try and point out every nook and cranny to try and pin all the issues back onto me with every possible technical detail.
I just wish Steinberg had some compassion for a non-wealthy musician customer who has been trying to use your defective software, but I just can't put up with it anymore, this is not what producing music is about.
I have enough evidence and I can provide any other information needed.
No poor producer is going to purchase my $2000 AUD eLicenser off ebay.
As a sign of good faith from a supporting customer and trying to support a company I ended up purchasing the following Steinberg products over time aswell:
(1) Cubase 7, 8
(2) Cubase updates 7.5, 8.5
(3) Halion 5
(4) Halion Symphonic Orchestra
(5) Groove Agent 4
(6) Absolute VSTi Collection DL+

As you could imagine I haven't even been able to use these products due to the core Cubase performance issues and I did NOT purchase these additional instruments to be used inside of other company DAWs. That was not my intent.

(1) I have tried ASIO Guard ON & OFF = No differences
(2) Yes LatencyMon shows to be appearing having trouble handling real time audio, however Ableton Live and FL Studio work just fine without any un-expected performance behaviours, so..................................
(3) Yes I figured eventually that the "High Definition" Audio Driver was something to do with the HD Audio header on motherboard.
(4) I have a set of Corsair Vengeance and G.Skill Ripjaws that ARE on the Qualified Vendors list and the same issues persist.
(5) 3rd party plugins are a very minimal amount and have all been purchased.
(6) I can provide further msinfo32 and any other information as needed / requested.
(7) You can't expect someone to upgrade to brand new computer platform for every new software release. As a general computer enthusiast I am naturally continuously upgrading components - GPUs, CPUs, Audio Interface, PSUs, HDDs etc. etc. so asking why I havn't upgraded my motherboard is irrelevant.

What happens when I provide all this additional information you are requesting and the issues persist ?

I just really want my wasted money refunded because $2000 AUD is too much dude, I have no interest in using any of the Steinberg instruments in any other DAW. I don't want to support Steinberg anymore.
OS: Windows 7 64bit
DAW: Cubase Pro 8 v8.0.30.536 (64bit) & Cubase Pro 8 v8.5.20 (64bit)
CPU: i7 960 Bloomfield (Turbo & C1E disabled)
Motherboard: ASUS P6X58D-E x58 Chipset 1366 Socket (BIOS v701)
Graphic Card: Nvidia GeForce GTX970 - Driver v373.06
RAM: 12GB Corsair Dominator (CMP12GX3M3A1600C9)
HDD: Samsung EVO SSD 1TB (MZ-75E1T0)
Audio Interface: RME Fireface UCX - Driver v1.095 Rev 46
PSU: Corsair AX860 (CP-9020044-AU)
Network Adapter: Intel Gigabit CT PCIe (EXPI9301CT)
My Youtube Steinberg Cubase v8.0.30 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Feature Requests & Suggestions
"I just wanna make music & have fun doing so..."

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Re: I need direct contact with a Steinberg Manager or higher

Post by Raphie » Wed Dec 07, 2016 6:37 pm

Please close this topic and take it to PM.
not sure what you want to acomplish, but you are not doing yourself any favors or help your case.

You need to load your BIOS defaults.
Your system needs a clean full install
It needs to be updated with all windows updates
It needs the INTEL AHCI driver
Also the right intel chipset identifaction utility for your mainboard
And then update to the latest Intel chipset / USB drivers
Your soundcard can be dissabled in the BIOS
Then look for conflicts in the device manager via resources / IRQ's
If any of the lower IRQ's are shared, you need to physically move slots/ports
Then start latencymon and see how it goes
Only when you can prove you've got everything working till here, you can start investigating Cubase.

Do your due diligence instead of some stuborn moral apeal. The appropiate steps THOUROUGHLY in the appropiate sequence.
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Windows 10 x64 up to date - Cubase Pro 9.5x - Wavelab Pro 9.5x
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wavefunktion
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Re: I need direct contact with a Steinberg Manager or higher

Post by wavefunktion » Wed Dec 07, 2016 7:44 pm

Raphie,

This is good evidence of communication between the customer and company before I think about taking further actions.

I have used the official support resources provided from Steve. I recieved a message from a Yamaha representative saying that my issue has been forwarded through to the appropriate troubleshooting/support. It has been 3 days now (although being reasonable I will allow 2 weeks for a response)
Not to mention that the word count for the problem description in the official support is very limited and I had to send several to get through any decent amount of information. The conclusion being that I am just getting further redirected through the official support resources as I predicted and im guessing the communication will be slow etc.

Here is my msinfo32 Startup Services = https://www.youtube.com/watch?v=OKnlvC9 ... R&index=11

Here is my msinfo32 Program Groups = https://www.youtube.com/watch?v=NUbaUdP ... 5Clzdmd2OR

Here is a picture of my installed VSTs & Plugins - http://i.imgur.com/JCCox7a.png

Here is a picture of my $3000 AUD eLicenser that im willing to sell to someone for $1900 AUD o.n.o - http://i.imgur.com/6K3U2Cj.png

(1) I have reset BIOS to default a hundred times over
(2) I have performed a dozen fresh reinstalls since owning Cubase 7 - 8.5 , the last fresh reinstall was about 1 month ago.
(3) Windows updates are upto date
(4) The missing Intel AHCI drivers turns out the be the ASUS PC Probe GUI Interface as mentioned on google (not significant)
(5) Drivers are all upto date
(6) Onboard Audio is disabled
(7) have looked for IRQ conflicts, can't find any issues. Ableton Live and FL Studio work fine without unexpected performance behaviours.
(8) Have tried every physical slot combination there is possible. All output the same issue.
(9) Issues persist with ASIO Guard Enabled and Disabled.

How exactly do you want me to further prove this lol, geez.

Instead of everyone focusing on me and my negative attitude. How about Steinberg focuses on re-assessing their business model and support infrastructure etc.

I will test the Steinberg Power Management and report back, if there is any further additional information and videos I can provide please let me know.
Last edited by wavefunktion on Wed Dec 07, 2016 8:05 pm, edited 1 time in total.
OS: Windows 7 64bit
DAW: Cubase Pro 8 v8.0.30.536 (64bit) & Cubase Pro 8 v8.5.20 (64bit)
CPU: i7 960 Bloomfield (Turbo & C1E disabled)
Motherboard: ASUS P6X58D-E x58 Chipset 1366 Socket (BIOS v701)
Graphic Card: Nvidia GeForce GTX970 - Driver v373.06
RAM: 12GB Corsair Dominator (CMP12GX3M3A1600C9)
HDD: Samsung EVO SSD 1TB (MZ-75E1T0)
Audio Interface: RME Fireface UCX - Driver v1.095 Rev 46
PSU: Corsair AX860 (CP-9020044-AU)
Network Adapter: Intel Gigabit CT PCIe (EXPI9301CT)
My Youtube Steinberg Cubase v8.0.30 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Bugs, Errors & Performance Reporting Channel
My Youtube Steinberg Cubase v8.5.20 Feature Requests & Suggestions
"I just wanna make music & have fun doing so..."

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