Cubase 9 Crashes on Exit

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aumordia
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Cubase 9 Crashes on Exit

Post by aumordia » Mon Dec 12, 2016 6:10 am

Just updated to Cubase 9. I've read before that other people have had trouble with Cubase crashing on exit -- now it's happening to me. I found a few threads but nothing that seems applicable to me (e.g. I have no fabfilter plugins so tweaking registry entries for them is a nonstarter). Any suggestions on where to start with this?

I have the latest win 10 running on a lenovo y50, everything is the latest and greatest (software, drivers, etc.) Plenty of horsepower. Only VST's I have are Padshop Pro, Kontakt 5, and Zebra 2. The use case is as simple as 1) start cubase, 2) exit cubase.

frankc22
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Re: Cubase 9 Crashes on Exit

Post by frankc22 » Tue Dec 13, 2016 10:35 am

Yes this crash keeps happening to me, i have to shut down/restart the Pc, because "end task" won't even close it, it started great with no issue's, took about 3 days for this to happen, then all hell broke loose.

balasco
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Re: Cubase 9 Crashes on Exit

Post by balasco » Tue Dec 13, 2016 10:00 pm

Me too.

Event viewer;

Cubase9.exe
9.0.1.113
583db431
MSVCP120.dll_unloaded
12.0.21005.1
524f8413
c0000005
000000000003d023
25bc
01d2558041f28b0b
C:\STUDIO\Cubase 9\Cubase9.exe
MSVCP120.dll
5067327c-03cf-4575-8467-65ea24ba278f

MSVCP120.dll is part of the Visual C++ Redistributable Packages for Visual Studio 2013. I uninstalled this package, deleted both MSVCP120.dlls (x64 @ C:\Windows\SysWOW64, x86 @ C:\Windows\System32) and Cubase stopped crashing on exit. Reinstall the package and Cubase starts crashing again. Obviously this is not a perfect solution as MSVCP120.dll is required by lots of other software.

Please fix this.

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beatpete
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Re: Cubase 9 Crashes on Exit

Post by beatpete » Wed Dec 14, 2016 1:28 am

Try quitting with the performance meter open an after it unloads the project.
Comp1: Windows 10 64 bit, Asus X99-A USB 3.1, I7 5930K (running at 4500 MHz), 32 gb Corsair Vengeance DDR4 ram, Radeon HD5450 graphics, RME Digiface, Steinberg UR824 and MR816x (X2)
(connected to Digiface), Cubase 10.5 64bit
Comp 2: Windows 10 64bit, I5 3450,32 gb ram, VEPro 7.

balasco
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Re: Cubase 9 Crashes on Exit

Post by balasco » Wed Dec 14, 2016 4:31 pm

beatpete wrote:Try quitting with the performance meter open an after it unloads the project.
Thanks, but still crashing for me at least.

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Re: Cubase 9 Crashes on Exit

Post by balasco » Wed Dec 14, 2016 6:23 pm

Solved my issues. Turned out to be an ancient rewire.dll in my common files folder.

frankc22
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Re: Cubase 9 Crashes on Exit

Post by frankc22 » Wed Dec 14, 2016 9:22 pm

I found that quitting from the "file" coarse the crash, have no problems when closing cubase from top right X.

aumordia
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Re: Cubase 9 Crashes on Exit

Post by aumordia » Fri Dec 16, 2016 11:37 pm

I've seen the same error in my log so I'll give some of these steps a shot. FWIW, the behavior now seems to be intermittent. Would not be surprised if formatting and installing from scratch would solve my woes, not a viable troubleshooting step right now though.

pwoehl
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Re: Cubase 9 Crashes on Exit

Post by pwoehl » Sun Dec 18, 2016 8:22 pm

Haven't received any help from Steinberg, but I narrowed down the issue of crashing on exit. If I open a project using the Hub, Cubase will crash on exit every time. If I don't use Hub (cancel or disable in preferences), it never crashes. I like the Recent files list in the Hub, but it makes my system unstable. Anyone else have same results?
Gigabyte z270x mobo, Intel i7-7700 @ 3.6 GHz CPU, 32GB DDR4 RAM, 1TB NVMe m.2 SSD, 2 500GB SSD's, Universal Audio Apollo x8p, 8 and UAD-2 satellite, Windows 10 Pro, Cubase Pro 10.5, WaveLab Pro 10, Ableton Live 10

aumordia
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Re: Cubase 9 Crashes on Exit

Post by aumordia » Sun Jan 01, 2017 1:47 am

I can't confirm that on my end, unfortunately -- hub use seems to have no impact on this.

I've taken a bunch of troubleshooting steps, but I can't seem to tease out a pattern here. It just happens sometimes, and sometimes it doesn't. It's not a showstopper, so I'm not going to sweat it. It's just very odd.

DjRavix
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Re: Cubase 9 Crashes on Exit

Post by DjRavix » Mon Jan 02, 2017 3:27 am

The Funny Thing is that this Problem has been around for some time now ...
It has something to do with the MSVCP120.dll
Since Cubase 9 is fully 64 bit And doesn't need the 32 bit version of the file
I just renamed that version of the file (Witch is located in the Windows\system32 Folder)
And ... Cubase 9 did not crash when I closed it ...

I hope with this information Steinberg could find a solution to this problem
Not that it's that big of a deal but it is quite irritating and if clients would see it they might go to people who use other software

Now the Downside of the whole story ...
Unfortunately some Company's seem to use this 32 bit file for there 64 bit Plugin :shock:
with some software I Could get away with Placing a Copy Of the 32 Bit MSVCP120.dll File in the same folder as the .exe file of the application (Works For NI Hardware Service)but I am nut sure if its a good idea to place this file in my VST Folder :?

Edit: Tried it ... Doesn't work for those Plugins ... However Cubase does blacklist the file (Witch is a good thing in this case)
PC Related Hardware:
Intel 3930K, 64GB Ram, SSD + Lot of HDD Space
Audio Related Hardware:
828MK3,61SL MKII,Virus A,Ultra Nova,Perception 200,Se Reflexion Filter,Nano Patch+,KRK RP8
Audio Related Software:
Cubase9,WavelabElements9,HSO,Grand3,HALion5,Korg LCAE,RPExplorer3,FF Bundle,Inflator,Sylenth1,Z3TA+2,Nexus2,VengeancePlugins,Various Sample Packs

pwoehl
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Re: Cubase 9 Crashes on Exit

Post by pwoehl » Mon Jan 02, 2017 4:01 am

Can I just uninstall all the visual c++ stuff? I think elicenser and Massive need it don't they?
Gigabyte z270x mobo, Intel i7-7700 @ 3.6 GHz CPU, 32GB DDR4 RAM, 1TB NVMe m.2 SSD, 2 500GB SSD's, Universal Audio Apollo x8p, 8 and UAD-2 satellite, Windows 10 Pro, Cubase Pro 10.5, WaveLab Pro 10, Ableton Live 10

DjRavix
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Re: Cubase 9 Crashes on Exit

Post by DjRavix » Mon Jan 02, 2017 1:11 pm

pwoehl wrote:Can I just uninstall all the visual c++ stuff? I think elicenser and Massive need it don't they?
I Would not Recommend it
Its only the MSVCP120.dll file in the system32 folder that seems to cause the problem
And without it ... Massive will unfortunately not work (And also some other NI Plugins)
Not sure why this is since I still have the 64 bit version in the wow64 folder

btw it's pars of the VC 2013 Redistributable Packages
PC Related Hardware:
Intel 3930K, 64GB Ram, SSD + Lot of HDD Space
Audio Related Hardware:
828MK3,61SL MKII,Virus A,Ultra Nova,Perception 200,Se Reflexion Filter,Nano Patch+,KRK RP8
Audio Related Software:
Cubase9,WavelabElements9,HSO,Grand3,HALion5,Korg LCAE,RPExplorer3,FF Bundle,Inflator,Sylenth1,Z3TA+2,Nexus2,VengeancePlugins,Various Sample Packs

DjRavix
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Re: Cubase 9 Crashes on Exit

Post by DjRavix » Mon Jan 02, 2017 3:49 pm

I have Found A Little Workaround that seems to work
if the problem is related to MSVCP120.dll on A 64 bit system (Look in Windows Event Log to check)
Than if you set the compatibility of Cubase 9 to Windows 8 it should not crash on this issue
this is at least what worked for me
To do this go to go to the Properties of Cubase 9 (on desktop or the cubase9.exe)
Then go to Compatibility and set this to run as windows 8
PC Related Hardware:
Intel 3930K, 64GB Ram, SSD + Lot of HDD Space
Audio Related Hardware:
828MK3,61SL MKII,Virus A,Ultra Nova,Perception 200,Se Reflexion Filter,Nano Patch+,KRK RP8
Audio Related Software:
Cubase9,WavelabElements9,HSO,Grand3,HALion5,Korg LCAE,RPExplorer3,FF Bundle,Inflator,Sylenth1,Z3TA+2,Nexus2,VengeancePlugins,Various Sample Packs

musicwumusic
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Re: Cubase 9 Crashes on Exit

Post by musicwumusic » Wed Jan 04, 2017 7:18 am

Unfortunately windows 8 compatibility doesn't work for me. I've tried moving the msvcp120.dll to various locations to no avail... anywhere my VST's can actually see it, so can Cubase. So either $600 worth of DAW crashes, or $600 worth of VST's doesn't run. I will probably install another DAW until this is fixed. Unless someone here knows of a way to block Cubase and only Cubase from accessing this file and only this file.

aumordia
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Re: Cubase 9 Crashes on Exit

Post by aumordia » Wed Jan 25, 2017 10:53 pm

FWIW I recently wiped my HD and reinstalled everything from scratch, no problems now.

aumordia
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Re: Cubase 9 Crashes on Exit

Post by aumordia » Sat Jan 28, 2017 6:49 am

So then I installed Ableton Live 9 and the crashes started happening again. I uninstalled, and they went away. How about that... I wonder if there's something wonky in the way Ableton registers itself for ReWire that throws Cubase for a loop?

Janko Kezar
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Re: Cubase 9 Crashes on Exit

Post by Janko Kezar » Sat Jan 28, 2017 3:04 pm

The rewire.dll located in Program Files/Common files/ Propellerhead/Rewire causes cubase to crash on exit.

The workaround is to delete the rewire.dll (or zip or move it somwhere else to keep it safe), however if you need Rewire with ableton or reaper its not a solution.


Here is the thread : viewtopic.php?f=250&t=109526&p=604607&h ... it#p604607
Cubase 9.5 64bit, HP elitebook 8470w, win 10

krellmann
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Re: Cubase 9 Crashes on Exit

Post by krellmann » Sat Feb 11, 2017 3:37 pm

I finally solved the crash on exit problem that I got after I installed Cubase 9. So far my workaround was to enable the Windows 8 compatibility option. But with this option enabled some plugins used to open very slow, e.g. iZotope Neutron.

Here's my new solution:

Delete or rename the msvcp120.dll from the system32.
Cubase 9 ist still working properly afterwards and the crash on exit issue ist gone.

The msvcp120.dll will be installed by Visual C++ Redistributable Packages for Visual Studio 2013 and is used by Native Instruments as well as other applications such as the Acrobat Reader.

So my advice is to update, deinstall or reinstall those programs and plugins that won't work anymore after deleting the msvcp120.dll and if they don't work anymore without an msvcp120.dll reinstall the Visual C++ Redistributable Package Visual Studio 2013.

Good luck!

Wriggler
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Re: Cubase 9 Crashes on Exit

Post by Wriggler » Thu Mar 30, 2017 1:01 pm

I've fixed my problem of exit crash by renaming the System 32 version of MSVCP120.dll. Thanks for the workaround!

Rob Elliott
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Re: Cubase 9 Crashes on Exit

Post by Rob Elliott » Fri Jun 30, 2017 12:15 am

OK - FREAKING WEIRD!!!!   Saw this workaround.   'Close' C9 with the right red X and NOT Cntrl+Q (quit).   I did this and no crash.   C9 closes - almost all the way (all project windows, links to VEPRO, etc.) - hit the RED X one more time - closes fine.

I don't think this is a plug-in issue.   Really love the new features but this is making me nervous and prolly will work on 8.5 moving forward until this is worked out.

(I did a pref trash as well to no avail.)
"What would you attempt to do if you knew you could not fail?"


W10 - 128 gb ram / i9

Rob Elliott
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Re: Cubase 9 Crashes on Exit

Post by Rob Elliott » Fri Jun 30, 2017 4:44 pm

The next day - this 'hit the red x' in lieu of contrl+Q - doesn't even work - crashes on close of any project. Back to 8.5 I go. All who are considering update to C9 be careful if you have any work going on for a few days (now I know why they did the 'half off sale on the update'. I have wasted 2 days fiddling with this (trashing prefs, removing plugs - all of them, updating drivers, etc. - still crashes on quit. 8.5 - same machine works perfectly. (on W7 - all updates.)
"What would you attempt to do if you knew you could not fail?"


W10 - 128 gb ram / i9

j-man5000
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Re: Cubase 9 Crashes on Exit

Post by j-man5000 » Fri Aug 04, 2017 9:28 am

balasco wrote:
Wed Dec 14, 2016 6:23 pm
Solved my issues. Turned out to be an ancient rewire.dll in my common files folder.
This worked for me too with Cubase Artist 9. No exit crash issues anymore.

Rob Elliott
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Re: Cubase 9 Crashes on Exit

Post by Rob Elliott » Fri Aug 04, 2017 3:39 pm

Good to know - I have searched my C drive and see THREE (3) instances of ReWire.dll.

C\Windows\SysWOW64
C\Program files\Common Files\Propellorhead...
C\Windows\System32

Honestly not even sure WHY I have this on this relatively new puter. Which should I try removing? (should I remove from 'common files' one?
"What would you attempt to do if you knew you could not fail?"


W10 - 128 gb ram / i9

Rob Elliott
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Re: Cubase 9 Crashes on Exit

Post by Rob Elliott » Fri Aug 04, 2017 3:58 pm

Just for grins - I removed the rewire.dll from the common files folder and STILL get crash on exit. Disappointing
"What would you attempt to do if you knew you could not fail?"


W10 - 128 gb ram / i9

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