Buying the crossgrade problems

Discussions about our next-generation scoring application, Dorico.
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Vesaa
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Buying the crossgrade problems

Post by Vesaa »

Hi all Steinberg/Dorico ppl,
I've been trying to buy the cross grade from Sibelius 2 or 3 times now, within a month or two.
I've had no luck, I've cleared the browser cache as your support told me to do so.
At the moment, I'm waiting for a new validation email from your store.
NO reply yet, I think I've been waiting for three weeks now...
I'm OS X with High Sierra, so my Sib6 really does not work on this laptop...

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MarcLarcher
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Re: Buying the crossgrade problems

Post by MarcLarcher »

I hope for you that you will access Dorico fast : it is absolutely stunning, a fantastic tool for communicating music.
Marc Larcher

OS X 10.15.6, macbook pro 2019 16" (8 cores i9 @ 2.3GHz, 32GB, 1TB)
Opera singer (lyric tenor), photographer, sound engineer, XeLaTeX user and music engraver (Dorico Pro 3.5.10, and Photoscore Ultimate 2020.1.14(9.0.2))
French is my native language

Vesaa
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Re: Buying the crossgrade problems

Post by Vesaa »

Hi, I'm running the 1.2 trial now, but have only 4 days left. It's great, let me buy it :D

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Daniel at Steinberg
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Re: Buying the crossgrade problems

Post by Daniel at Steinberg »

Vesaa, can you please email me at d dot spreadbury at steinberg dot de and forward me one or more of the emails you’ve sent to our shop support people, and I’ll see what I can do to help? Sorry you’ve been having problems!

Vesaa
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Joined: Wed Dec 06, 2017 7:48 am
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Re: Buying the crossgrade problems

Post by Vesaa »

Thank you, for your kind offer. I'll get back to you and
send the some mails, soon as I have access to my old laptop and some spare minutes.
Excellent service from you, Daniel.

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